Wonderful customer service with a knowledgeable saleswoman who took time to understand my requirements and and offered me options suited to me. She took time to explain everything and answer all my q... See more
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Location
Switch locationUnit 1, Horizon Shopping Park, Solartron Road, GU14 7QL Farnborough, GB
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They competently brought the sofa into our living room, unpacked it and installed it. They were helpful, friendly and made sure the recliners worked before they left. I couldn’t ask for a better deliv... See more
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Your sales member of staff, Evan Evans, was amazing. He was very professional, Friendly and very patient. We felt supported and not rushed durning our decision making process. This helped us finally... See more
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Helpful friendly staff (Evan) who knew about the product and the options available. Clear explanation of the damage insurance with no pressure to purchase
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL, Farnborough, United Kingdom
4.8
Excellent
3K reviews
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Wonderful customer service
Wonderful customer service with a knowledgeable saleswoman who took time to understand my requirements and and offered me options suited to me. She took time to explain everything and answer all my questions
June 28, 2026
Reply from Sofology - Farnborough
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Pleased so far
The salesman Barry, was very helpful, knew his products and helped us make the final. Decision.
June 21, 2026
Reply from Sofology - Farnborough
Hi there, thank you for your review. Another great review for Barry, we will make sure to pass this on! Have a nice day.
Good sales and good delivery even if…
Good sales and good delivery even if the delivery charge was £129 the guys were really helpful.
June 17, 2026
Reply from Sofology - Farnborough
Hi there, I am very pleased to hear that you are enjoying your new furniture and that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback and we hope to see you in the future!
Helpful friendly staff (Evan) who knew…
Helpful friendly staff (Evan) who knew about the product and the options available. Clear explanation of the damage insurance with no pressure to purchase
June 20, 2026
Reply from Sofology - Farnborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The selection of the sofa was…
The selection of the sofa was excellent; however, my experience with the salesperson was less than satisfactory. I perceived a lack of candor, particularly regarding her assertion of not working on commission, which her demeanor contradicted. We explicitly requested a 36-month financing agreement, yet the documentation reflected a 24-month term. Furthermore, cleaning products were added to our order without prior consultation or consent. It is imperative to meticulously review all paperwork before signing to ensure accuracy and alignment with agreed-upon terms.
June 7, 2026
Reply from Sofology - Farnborough
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Great service
Great service.
We were not pestered and were able to have a good look around and choose in our own time.
June 15, 2026
Reply from Sofology - Farnborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Review for Sofology Farnborough – Order 4025098‑1
I purchased an electric recliner sofa from Sofology Farnborough on 9 June, with order number. 4025098-1 it was delivered today (21/06/2026) with no power cables at all. An electric recliner is completely useless without the two power cables it is supposed to come with, so this was already unacceptable. What made the situation worse was the behaviour of the delivery team. My wife was at home during delivery and politely asked for the power cables. Instead of helping, the delivery staff were rude, disrespectful, and showed no manners whatsoever. They upset her and left without giving any explanation or solution. This is not the level of service anyone should receive, especially after paying a premium price.When my wife called Sofology customer service immediately after, the representative refused to even discuss the issue with her simply because the order was under my name. She then hung up the phone abruptly, again showing no professionalism or courtesy. Sofology charged us a lot of money for this sofa, yet: They failed to deliver essential parts (two power cables)Their delivery staff were rude and unprofessional. Their customer service showed no respect or willingness to help. This entire experience has been extremely disappointing. I will never use Sofology Farnborough again, and I strongly advise others to avoid them at all costs. Don’t waste your time, money, or patience on a company that cannot deliver basic customer service or a complete product.
June 9, 2026
Reply from Sofology - Farnborough
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Reply from Sofology - Farnborough
Thanks for this fabulous review. We appreciate you sharing it with others!
They competently brought the sofa into…
They competently brought the sofa into our living room, unpacked it and installed it. They were helpful, friendly and made sure the recliners worked before they left. I couldn’t ask for a better delivery.
June 6, 2026
Reply from Sofology - Farnborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service from the time we…
Excellent service from the time we walked through the door to sofa delivery. Highly recommend
June 6, 2026
Reply from Sofology - Farnborough
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The man I dealt with was absolutely…
The man I dealt with was absolutely superb and helped me right down to the last detail. It made the whole buying experience a pleasure.
May 30, 2026
Reply from Sofology - Farnborough
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great friendly service
Customer service was outstanding and the sales assistant was extremely helpful and professional. Apologies I cannot think of the young ladies name but she was great
May 17, 2026
Reply from Sofology - Farnborough
Thank your for awarding us 5 stars!
Friendly and knowledgeable staff
Friendly and knowledgeable staff with no pressured selling. Found sofa within the vast range on show. Detailed explanation of process and delivery.
Overall an excellent visit.
May 8, 2026
Reply from Sofology - Farnborough
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Farnborough
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great customer service, excellent product and smooth delivery
We had great customer service from the Farnborough team and we are SO happy with our new sofa. Delivery was so smooth - the team was very helpful. The sofa fits so well in the space and is SO stylish and comfortable!
April 18, 2026
Reply from Sofology - Farnborough
Hi there, I am very pleased to hear that you are enjoying your new furniture and that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback and we hope to see you in the future!
Everything went smoothly so far looking forward to to delivery on Tuesday.
Everything went smoothly so far looking forward to delivery.
May 7, 2026
Reply from Sofology - Farnborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very easy purchase
May 7, 2026
Reply from Sofology - Farnborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Farnborough
Thank you for sharing your experience Fi.
Sofa order
The young man who helped us charge our order was very helpful. I would have given 5 stars however we weren’t aware there would be delivery charge added.
April 30, 2026
Reply from Sofology - Farnborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Farnborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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