Wonderful customer service with a knowledgeable saleswoman who took time to understand my requirements and and offered me options suited to me. She took time to explain everything and answer all my q... See more
Company replied
Location
Switch locationUnit 1, Horizon Shopping Park, Solartron Road, GU14 7QL Farnborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They competently brought the sofa into our living room, unpacked it and installed it. They were helpful, friendly and made sure the recliners worked before they left. I couldn’t ask for a better deliv... See more
Company replied
Your sales member of staff, Evan Evans, was amazing. He was very professional, Friendly and very patient. We felt supported and not rushed durning our decision making process. This helped us finally... See more
Company replied
Helpful friendly staff (Evan) who knew about the product and the options available. Clear explanation of the damage insurance with no pressure to purchase
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL, Farnborough, United Kingdom
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sofology - Farnborough
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Fantastic Customer Service
Fantastic customer service from start to finish. Everything was explained throughly and clearly. So far, it’s been a great experience and I’m really looking forward to the sofa arriving.
February 1, 2026
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars Lauren!
Good choice
Good choice, wide range of options and ultimately good value for money.
Customer service was very good
February 1, 2026
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars Simon :-)
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars Inbal
An excellent company to buy from
Candace was friendly, helpful and no pressure made to buy. Good advice given and she was a pleasure to desl with.
January 29, 2026
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars Gill :-)
Friendly, attentive staff
Friendly, attentive staff. I always pop in to see what they have available in their Clearance section and I finally found my footstool! Within 10 minutes, I was out the front door with my new footstool neatly stashed in my car.
February 1, 2026
Reply from Sofology - Farnborough
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Farnborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Team Farnborough
All the team we dealt with at Farnborough were very helpful and polite. After several visits we decided to order the sofa we liked and took advantage of the interest free credit offer. Team member “Charlie “ was especially helpful and answered all our questions and concerns. Now looking forward to the delivery day!
February 1, 2026
Reply from Sofology - Farnborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Farnborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Candace was brilliant
Candace was brilliant! I am very happy with my experience so far and looking forward to receiving my new sofa!
February 1, 2026
Reply from Sofology - Farnborough
Hi there, thank you for your review. Another great review for Candace, we will make sure to pass this on! Have a nice day.
The store is attractively laid out and…
The store is attractively laid out and is welcoming. The staff approach to greet you, are not pushy but are willing to help if needed. Candace served us and was knowledgeable, friendly and polite.
January 31, 2026
Reply from Sofology - Farnborough
Thank you for sharing your experience Sue!
Great service by Evan
Evan was very helpful and knowledgable. Lovely experience in the store
January 31, 2026
Reply from Sofology - Farnborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Lovely member of staff who helped us…
Lovely member of staff who helped us with our purchase.
January 31, 2026
Reply from Sofology - Farnborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Evan was fab and so helpful and…
Evan was fab and so helpful and efficient. The perfect balance of being attentive but not too
Involved during our decision making.
January 31, 2026
Reply from Sofology - Farnborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Candace was very helpful
Candace was very helpful, she talked us through every thing making it a lot easier choosing my sofa.
January 31, 2026
Reply from Sofology - Farnborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Barry the bald guy
Barry the bald guy as thats what his called.
Went in to sofology yesterday evening He came over asked if needed any help replied just having a look then he said I'll be over there if need any help that was really nice as didn't feel pressured like you do in some places. Found the sofa we loved and he was very helpful and explained everything. So thank u very much barry you where very helpful 😀 jean and Aaron phillimore
January 28, 2026
Unprompted review
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars!
My honest opinion..Good experience!
Our experience was really good! The sales team don’t hunt you down. They are there to help you when you’re ready. Thanks Gary! Also, the furniture is well priced and such good quality. Don’t just take my word for it.. sit in the chairs/sofas and you’ll see what I mean. You can buy cheaper but we’ve regretted that in the past. They aren’t as expensive as you might think. Let your butt decide for you!
January 28, 2026
Reply from Sofology - Farnborough
We totally agree Jackie - Let your butt do the deciding!
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars Aaron :-)
Good information but not hassled to…
Good information but not hassled to make a purchase.
Purchasing was easy and selection of payment options.
Long lead in time for delivery but up front about it.
January 25, 2026
Reply from Sofology - Farnborough
Thank you for taking the time to share your experience Lisa!
Your sales member of staff Evan Evans
Your sales member of staff, Evan Evans, was amazing. He was very professional, Friendly and very patient. We felt supported and not rushed durning our decision making process. This helped us finally find a comfortable sofa and decided to buy it.
Evan made our experience at Sofology a very enjoyable and successful one. We relaxed and laughed a lot.
Thank you very much.
January 26, 2026
Reply from Sofology - Farnborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Evan. Have a great day 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.