Sofology - Farnborough Reviews 2,936

My wife and I popped into the Farnborough, Hampshire store to browse for a new sofa, Candace approached us and made us feel so welcome to the store, she showed exactly what we were after and she was full of knowledge on products and services available to us. The whole process of purchasing our sofa was made easy from start to finish.

Review is based on pre-delivery experience. One of six furniture stores at this ( Farnborough) retail park, but Sofology store feels in top2 in looking a little more premium, also unlike others had a choice of made to order d immediate delivery options. ( the
Tater appealed to our needs) Evan assisted us and he was helpful friendly, helpful and knowledgeable and in fairness we probably would not have purchased if he had not showed us one of the options ( powered headrest) that was not on the show model, and checked the stock levels.

Absolutely love my new sofa! Great experience buying in store. Very helpful staff and no pressure. I ended up spending more than I intended but am over the moon with my choice. Delivery was sooner than predicted and it looks great in my lounge. Soooo comfy! Would recommend.

Excellent range of sofas and superb customer service from the Farnborough branch of Sofology.
Special thanks to Vlad, who was extremely knowledgeable & helpful.

We were helped in store with our sofa selection and order, the service was efficient, not over bearing and provided helpful advice that reassured our decision making without it feeling sales driven.

The sales person was fantastic

We met with Evan a couple of times over the past few weeks and he was really helpful. Thank you Evan!

Great value and excellent customer service

Great service from ur seller - Richard.

Great service with customers

No pressure, great salesman in Gary. Compared to other companies, would highly recommend a visit. As always, proof is in the delivery, which should be 12 weeks.

placed order in store the staff member orderd the wrong sofa to what we wanted so we have received wrong sofa. i have tried contacting them after 3hrs waiting on phone waiting for help only to get told ild be called back in 48 hours its not 7days later no call i have ramge them 7 times now still getting nowhere so will be asking them to take sofa back and refund me as im apulled by this service ive received wouldnt recommend to anyone

Bought a wonderful sofa from the clearance range in Farnborough and was given assurances it came apart when it was time for delivery. As the day approached, we got rid of the old sofa and then the new one (the corner piece) wouldn’t fit through the door. Not even close and it didn’t come apart so now I’m angry, disappointed and feeling very let down given we’re a family of 5 with 3 young children and a wife on crutches who won’t have a sofa in the lounge for Christmas. Brilliant. A sofa company that builds sofas that don't fit through a standard doorway. Still waiting to hear back from customer service…..

Your Sale person was brilliant. We explained what we wanted and he guided us through the store.
He knew when to leave us to wonder and think about our final choice. No pressure of any kind was felt.

Great service

Made to feel very welcome but then left alone to browse. Perfect. Charley was absolutely fantastic, very knowledgeable and super friendly without being overbearing. Wish more shops had such great staff.

Evan was very helpful in store, when I called later because the colour was wrong he altered it immediately

Five stars are given for the in-store experience which was great. Friendly, helpful staff who did not rush us in any way, despite us needing time to come to a decision and it being so close to closing time.

Sadly, the delivery experience seriously let the store down - received a message early Sunday morning to say delivery would be 7.24am to 10.24am and we were drop one of seven. We waited, and waited. They finally called at 9.15am to say they'd be there in an hour. Almost two hours later, at 11am they arrived. No apology, not even a smile. Hugely disappointing.

However, great in-store experience and everyone loves the new sofa.