Store was clean and we were able to browse without being hassled. Earl was incredibly helpful with helping us make our choice for our new home. Out of the huge range of great options they have at the... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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We were allowed to browse without being hassled. Once we asked for assistance the staff member was friendly, helpful and patient. We were advised of alternative materials to suit our needs which we ap... See more
Company replied
Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settle... See more
Company replied
Dan at Sofology was really helpful when I was choosing my sofa. She took the time to explain the different functions, the size and proportions, and what might work best for my space. She was ve... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
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Sheena went thru great lengths…
Sheena went thru great lengths assisting us making the correct choice. Very happy with the service . Thank you Sheena and Danielle.
December 29, 2025
Reply from Sofology - Gateshead
Hello, thank you so much for your review. We are so happy to hear this!
My experience was good the sales team…
My experience was good the sales team let you look without hassling you.
December 30, 2025
Reply from Sofology - Gateshead
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Brilliant experience buying our sofa! Earl was great!
We had a brilliant experience buying our sofa! Earl was absolutely fab and was super helpful in the Gateshead store. 10/10 impressed & would recommend.
December 29, 2025
Reply from Sofology - Gateshead
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Excellent experience
Excellent experience. Staff extremely knowledgeable and helpful
December 29, 2025
Reply from Sofology - Gateshead
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Jayne assisted us in the purchase of…
Jayne assisted us in the purchase of our sofa and chair, very knowledgeable,easy to talk to and didn’t try to influence us one way or the other which we appreciated.Explained everything clearly throughout the process, came away very happy indeed , Jayne is a credit to your team
December 29, 2025
Reply from Sofology - Gateshead
Thank you for sharing your experience :-)
Danielle was amazing really helpful and…
Danielle was amazing really helpful and made it very easy
December 28, 2025
Reply from Sofology - Gateshead
Thank you for awarding us 5 Stars :-)
Excellent service from Jayne on our…
Excellent service from Jayne on our recent purchase. Ordered in-store and then needed to make changes when I got home. Quick phone call and all changes made with no stress.
Faultless service, well done!
December 28, 2025
Reply from Sofology - Gateshead
Thank you so much for your 5-star review!
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Found a sofa we loved and Terry was excellent
Found a sofa we loved after looking at only 2. Terry came over and gave us all the information we needed and showed us the colour we wanted on another sofa. We were showed all the measurements and he then did a picture of the sofa in our chosen colour. Great and quick experience.
December 27, 2025
Reply from Sofology - Gateshead
Thank you so much for taking the time to share your feedback with us
Dan and Jo at Gateshead were wonderful
Dan and Jo at Gateshead were wonderful. Great experience!
December 26, 2025
Reply from Sofology - Gateshead
Thank you so much for taking the time to share your feedback with us
Helpful and friendly advice from staff…
Helpful and friendly advice from staff member Earl.
December 20, 2025
Reply from Sofology - Gateshead
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great experience
Really welcoming staff who didn't lay on the hard sell, which made the experience much more comfortable. No pressure to purchase, but when we found the sofa for us, Hazel at the Metrocentre store was brilliant, very friendly and took us through everything clearly. Can't wait for it to arrive.
December 18, 2025
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review!😊
Great experience
Hazel was really helpful and made our experience an enjoyable one. The whole team were great, not pushy at all. Would recommend anyone to shop here. Great prices.
December 17, 2025
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Hazel, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
They ordered wrong size then blamed me
The most corrupt company I've ever dealt with they have made a mistake with the sizes I gave them my measurements and the then sent item was too big therefore results in me refusing the order and me and my disabled children having no sofa for Xmas also refusing to give me my deposit back stay well clear of this company I've reached out to the furniture ombudsman and av sought legal advice
August 30, 2025
Reply from Sofology - Gateshead
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Great service at Sofology today by Emma…
Great service at Sofology today by Emma and the team. Really informative and friendly, and no pressure to buy which allowed us to make the decision ourselves, and ultimately feel happy to purchase. Would definitely recommend!
December 14, 2025
Reply from Sofology - Gateshead
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Very friendly and helpful staff
Felt no pressure from any of the staff. We were left to browse at our own pace but could ask for help whenever we needed. David in particular was very helpful and sorted us out with a new sofa.
December 13, 2025
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for David, we will make sure to pass this on! Have a nice day.
It's a lovely store that's well laid…
It's a lovely store that's well laid out, and the staff were super helpful, patient, and knowledgeable. Danielle answered all our questions and took us through ordering easily!
We are very excited for our new sofas!!
December 9, 2025
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent service from start to…
Excellent service from start to Finnish, easy to order on line, updated when delivery was due, arrived on time and installed no problems two canny lads nothing was a problem, customer service in shop before ordering was very helpful with choosing which sofas was best for us, would recommend
September 7, 2025
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The staff were so knowledgeable and…
The staff were so knowledgeable and very helpful,the range of sofas was good
November 30, 2025
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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