Great experience all around! As first time buyers, we initially went into the store not really knowing where to start. We loved two sofas, and Lee was incredibly helpful, offering us some great ad... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Really terrific service from Donna in the Metrocentre Sofology. Not pushy, just very very helpful. The showroom is nicely set out and there is a good range of sofas at different price levels. We found... See more
Company replied
Danielle was amazing I was having a look around a lot of sofa shops and came back while she was on her lunch break and she cut her lunch break short to process my order
Company replied
Good selection,Solfologist Andrew was top class.He was knowledgeable on his products, and polite.They also serve great coffee. Service so far top class.
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
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The salesman Earl I gave him top marks…
The salesman Earl I gave him top marks as I don’t like pushy salesman, he was completely opposite answered all my questions and never once pushed for a sale my bank balance is now a little less so well done Earl
March 18, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Earl. Have a great day 😊
Fantastic meet & greet
Fantastic meet & greet. Our Contact Consultant Dave was absolutely well informed offered us great service. On leaving other staff members happily made great conversation and a few laughs. Woukd always recommend
March 14, 2026
Reply from Sofology - Gateshead
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Danielle Lee was so helpful and…
Danielle Lee was so helpful and friendly,not pushy or anything
Explained everything to us
March 17, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Danielle, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great store and returning customer
Exceptional service tonight from Hazel, very informative and patient! Love my new sofa and can’t wait to have it delivered. Returning customer of the store and very good quality products
March 13, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Hazel. Have a great day 😊
So easy to order and had amazing…
So easy to order and had amazing customer service from a lovely lady at the Metrocentre store! can’t wait for sofa to arrive
March 7, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
excellent selection along with friendly…
excellent selection along with friendly professional staff. i would highly recommend
March 7, 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Really great service
Hazel was incredibly helpful and helped us to find the perfect option for us.
March 8, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Mrs Wardell
A very enjoyable experience …
EMMA was really attentive to our needs as we looked for a new sofa .After our initial meeting we retured later for another look .She provided us with all the information we needed to take home with us .We returned a few days later to place our order .We found her very helpful and professional
March 8, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Really good service
Really good service. Lots of information without being pushy and the purchasing process was quick and trouble free
March 7, 2026
Reply from Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent service from start to finish
Excellent service from start to finish. Sheena at the Gateshead store was informative, professional and friendly. She explained everything very well and everything went to plan, our sofa was delivered in the expected time frame. The delivery guys were absolutely amazing, they explained what they needed to do at every step in a polite and professional way. Would 100% recommend.
December 27, 2025
Reply from Sofology - Gateshead
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Informative and profesinal
March 8, 2026
Reply from Sofology - Gateshead
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Emma was great
Emma was great, no hard sales techniques, just really helpful. Once we’d told her what we were looking for she guided us to our perfect suite. Great service, thank you
March 7, 2026
Reply from Sofology - Gateshead
Thank you for choosing Sofology!
Sofatastic !!
Friendly, no pressure sale, extremely knowledgeable & helpful staff (even got a cuppa!). Excellent 👍🏻
March 7, 2026
Reply from Sofology - Gateshead
Thank you for sharing your experience!
Thanks to Emma from gateshead ,very…
Thanks to Emma from gateshead ,very helpful and informative 👍
March 6, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Stephen :-)
We weren't harassed
We weren't harassed, and when asked for information Andy was very helpful , informed and patient.A pleasant experience throughout.
March 6, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars!
Hazel was amazing!
Hazel was fab! Listened to my needs and got me exactly what I wanted, she was very friendly throughout!
If anyone is looking for some help and opinions she is the woman!
March 6, 2026
Reply from Sofology - Gateshead
Thank you for your lovely feedback! 😊 We’re thrilled Hazel could listen to your needs and help you find exactly what you wanted. We’ll be sure to pass on your kind words, she’s delighted to hear she made such a difference! 🛋️✨
The customer service
The customer service by the sofology was outstanding. No pressure and shopped around first. Went back and got sorted.
March 2, 2026
Reply from Sofology - Gateshead
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver.
1st Class Service …
From stepping foot in store we were well looked after, Dannielle, explained the various sofa combinations, helped us to choose the right sofas for us, we settled for 2 3 seaters, we cant thank Danielle enough, we would have no hesitation in recommending Sofology to anyone
March 2, 2026
Reply from Sofology - Gateshead
Thank you so much for you recommendation Liz :-)
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