Sofology - Gateshead Reviews 4,020

The staff Jayne and Emma have been amazing through this long process . The help and support and patience were very much appreciated on my side.

Lady who helped us, Jayne, was very knowledgeable, friendly and helpful . She was able to advise on our preferences and placed an order for us with a kind and respectful manner. Delivery was scheduled to suit our needs.

Excellent service. Really helpful and certainly not pushy at all.

Found exactly what we wanted, and the salesperson, Sheena, was extremely helpful.

The shop displays were welcoming. The sales people were friendly but not pushy.
We were made to feel welcomed and felt comfortable. All the information was given to us clearly. We were able to buy the exact furniture we required.

Good choice and presentation of sofas .
Reasonable prices .
Sales person helpful , knowledgeable and pleasant.

Stacks of choice
Professional staff
Good payment options

Sheena was brilliant and couldn’t do enough to help. Very knowledgeable about the products, great work 👍

5star service All Staff very polite and professional.Thank you all.
Regards
The Snaith's

Jayne (sales executive was excellent)

Being left to browse on my own without interference. But Terry was here when I returned to the sofa of my choice.

Great service when purchasing our new sofa. Jayne was very helpful and made suggestions about which items to buy to provide enough seating but still fit into our room. Explained things clearly about the sofa and the finance options. We were emailed a copy of all the sofas we initially shortlisted and didn't feel pressured to buy. We then returned to the store to purchase the sofa we decided on. Only negative was that the heating wasn't working in the store and it was -1 outside so it was very cold!

Terry was so helpful in helping us find our new sofa. Terry showed us all our options due to our measurements and we were able to find the sofa we absolute love due to his help. Terry was so understanding in the colour we wanted and when actually purchasing our sofa he made everything clear and understanding for us. We can’t thank Terry enough for everything he done today.

The Sales team let us brouse at our own pace no pressure from them. We could not find what we were looking for in store so a sales assistant Sheena helped us find the product on line. She was very polite and knowledgeable about the product which we purchased. We felt relaxed and happy though out the whole experience.

I cannot recommend sofology Gateshead enough, and a massive thank to Emma who was both helpful and knowledgeable without being overbearing.First time when buying a sofa we didn’t feel pressured into anything and they were happy to help with any questions or changes to the sofa! Thank you very much

In store staff very friendly and helpful

You helped me my recliner what I needed.thank you

Helpful and no pressure Hazal was very knowledgeable friendly and just what you need. Perfect service.

We were treated very well by Lee (Topshop Lee) who gave us lots of information and was very personable. Ordering the sofa was an easy process and we only have to wait 9 weeks for the delivery which is less than expected! Excited for it to arrive 😊