Incredibly impressed. Visited a competitor who were less than inspiring. Walked into Sofology Gateshead and met Earl. No pressure, just great service. Earl took the time to discuss lifestyle, bu... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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See what reviewers are saying
Lovely, welcoming showroom with lots of variety on display and to try out. Jayne was really helpful in showing us several options that might meet our requirements and answering lots of questions.... See more
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The delivery was made well within its time slot. The assembly and fitting of our sofa, chair and ottoman pouffe was done with diligence and upmost professionalism. They did a great job and left ou... See more
Company replied
We were buying our first new sofa for our house and had an amazing experience, Sheena was lovely and gave us all the information we needed and answered all our questions. Highly recommend Sofology Gat... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
Asks customers to review
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Reply from Sofology - Gateshead
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Good purchasing experience
Andy very knowledgeable about the products and extremely helpful.
January 20, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Desmond.
Staff welcomed us to the store
Staff welcomed us to the store and explained about the products then left us to look around. There was no hard sell but the staff were there to answer any questions. We went away to view other stores but returned and after dealing with Earl who was very professional we made a purchase . All in all a very pleasant experience and 10/10 to Earl
January 13, 2026
Reply from Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Beautifully designed sofas
Beautifully designed sofas , top end stuff & staff are so pleasant & helpful
January 16, 2026
Unprompted review
Reply from Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Terry the shop assistant very helpful.
January 15, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Terry, we will make sure to pass this on! Have a nice day.
Gateshead - Brilliant Service
Andy in the Gateshead store was brilliant. Great advice, carefully listened and was super patient with us! Thank you!
January 17, 2026
Reply from Sofology - Gateshead
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Quick and easy to buy a sofa
Quick and easy to buy a sofa. Lots of staff on hand to help.
January 17, 2026
Reply from Sofology - Gateshead
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent service from Jayne
Excellent service from Jayne she made it very easy to make the purchase the sofa
January 17, 2026
Reply from Sofology - Gateshead
Thank you so much for taking the time to share your experience and leave a review about your visit to Sofology. We're truly delighted to hear that you received excellent customer service during your time with us. Your feedback means a lot to our team, and it helps us continue to provide the best possible service to all our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We're always here to help and ensure your experience remains positive. 😊
Extremely helpful but not pushy…
Extremely helpful but not pushy salesman. A brilliant experience.
Thank you
January 17, 2026
Reply from Sofology - Gateshead
Thank you for taking the time to leave a 5-star review!😊
Really great customer service
Really great customer service, they gave us time and had really good knowledge about the sofas
January 16, 2026
Reply from Sofology - Gateshead
Thank you for your lovely feedback!
Nice experience
Jayne was very helpful and informative. We were able to choose the perfect sofa to fit our room.
January 16, 2026
Reply from Sofology - Gateshead
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
First contact with Emma was a friendly…
First contact with Emma was a friendly Hello as I walk around the store. I was left to browse which is lovely to do. As I had visited my local store and was hounded by a member of staff.
When I seen sofa I liked and was sitting Emma came over to ask if I needed any information. She was friendly and not pushy. She then sent email with information so I could go home to check measurements. I do have doubts about delivery and after sales from friends and family members who have had poor experience with yourselves! So watch this space!
Thanks Emma
January 13, 2026
Reply from Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service so far and that you found the process hassle-free! Have a great day 😊
Great service from Danielle
Great service from Danielle. She was friendly and cheerful throughout our interactions. She took a no pressure approach and was more than willing to help out. She answered all of our questions and made things very easy for us.
January 11, 2026
Reply from Sofology - Gateshead
Thank you for sharing your experience Mr Eastaugh
Reply from Sofology - Gateshead
Thank you Bill
Helpful information on options
Helpful information on options, clear instructions regarding payments, finance. Thank you
January 13, 2026
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very friendly sales assistant
Very friendly sales assistant
Not too pushy, allowed us to walk around freely but aware staff were there if advice needed.
January 10, 2026
Reply from Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great sofa shopping experience
Had a very relaxed and enjoyable chat in store this morning with Emma. Which resulted in us buying our new sofa. She went above and beyond to help as I am quite fussy. Overall 10/10
January 13, 2026
Reply from Sofology - Gateshead
We love the fussy ones! Thank you for choosing Sofology Lynn.
No hard sell just advice on what we…
No hard sell just advice on what we could do to arrange the lay out of our sofa.
January 13, 2026
Reply from Sofology - Gateshead
Thank you for this great review David!
Reply from Sofology - Gateshead
Thank you for sharing Leanne :-)
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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