Sofology - Gateshead Reviews 

The advisor was really good and helpful and she explained how the process was going to work

Store was clean and we were able to browse without being hassled. Earl was incredibly helpful with helping us make our choice for our new home. Out of the huge range of great options they have at the store Earl helped advise us of what options could best suit our needs whilst knowing exactly what we wanted. Payment options available to suit the timeline we are expecting and explained all options clearly. We can't wait for our new sofa. Would highly recommend a visit to this store.

Very well looked after store,staff very welcoming and able to help when required,the gentleman who helped me pick my required sofa was very good and helpful,first time buying with sofology was impressed.

I’m really disappointed to have ended up cancelling my order with Sofology, especially because the in-store experience was actually very positive.

The issue started with incorrect details being entered by the salesperson for the finance agreement. What should have been a simple correction quickly turned into a long, drawn-out process involving over 20 emails and hours spent on the phone. Each time it felt like we were getting closer to a resolution, something else would go wrong or we’d be asked to repeat information we’d already provided.

It became frustratingly clear that a basic administrative fix just wasn’t being handled efficiently. The lack of ownership and the constant back-and-forth made the whole experience far more stressful than it needed to be. In the end, I reached a point where I’d had enough and decided to cancel the order before it was fully processed.

It’s a real shame, because the service we received in store was good. Unfortunately, the aftercare and handling of what should have been a straightforward issue really let the whole experience down.

Very helpful and informative

Shocking customer service!!

I went to Sofology and found two sofas I loved but I was unsure which sofa to choose. The lady in store told me she could email me links to the two sofas I liked so I could think about it at home and place the order through her once I’d made my decision. She reassured me this would still count as a store order, which was important as I live over an hour away from my nearest store.
I did exactly as I was advised, only to then be hit with a £125 delivery charge. When I queried this with her, I was told that if I had ordered in store she could have sorted it, but because I ordered online it was now out of her hands. This made no sense considering she was the one who instructed me to order through the link she sent.
I explained again that I had only followed her advice, but instead of offering any help or trying to resolve the issue, I was dismissively told, “All that matters is that you have your sofa.”
Absolutely shocking attitude towards a paying customer. Rude, unhelpful, dismissive, and clearly only interested in securing the sale rather than providing genuine customer service. I certainly wouldn’t recommend shopping here based on my experience

We were allowed to browse without being hassled. Once we asked for assistance the staff member was friendly, helpful and patient. We were advised of alternative materials to suit our needs which we appreciated over being encouraged to buy a more expensive fabric. The staff member should be acknowledged for their great customer service. Thank you

Friendly staff.
Wanted a riser recliner chair, there was a limited choice. We are happy with what we ordered but wasnt expecting it to take 11 weeks to be delivered.

Excellent service

We bought our sofa for the Gateshead Metrocentre shop and Hazel was absolutely amassing and left us to wonder round the shop taking our time looking with no pressure at all.

Our sales lady Hazel at the Gateshead branch was superb. Very friendly and knowledgeable. Not pushy.. she just left us to have a good sit on the sofa for as long as we needed . We bought it with her help. Lovely lady credit to the company

We walked into store, seen the suite we really liked, spoke to Dan and she gave us the price and we said yes, so simple and straight forward without the pressured sales jargon

The staff were knowledgeable and friendly.

Fantastic experience and so helpful in store when choosing my new sofas
Would highly recommend Sofology!

Excellent service and professional staff

Excellent customer service from staff at Gateshead branch.

Staff were amazing very helpful and explained every thing clear , very professional.

Danielle served us and was very knowledgeable and helpful when I asked questions. There was no pressure to buy that day and she is the reason we came back same day to the store and purchased our sofa.

Dan at Sofology was really helpful when I was choosing my sofa. She took the time to explain the different functions, the size and proportions, and what might work best for my space.

She was very patient throughout and also gave some helpful advice on how to look after the sofa and what after-sales support is available.

I decided to buy using the finance option and Dan clearly explained the instalment plan and the application process, which made everything very easy.

Overall it was a really smooth experience and great service. Looking forward to receiving my new sofa!

Fantastic support and salesmanship. Everything was quick and easy, catered for everything we asked and had a new sofa ordered within 20 minutes.