Store was clean and we were able to browse without being hassled. Earl was incredibly helpful with helping us make our choice for our new home. Out of the huge range of great options they have at the... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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We were allowed to browse without being hassled. Once we asked for assistance the staff member was friendly, helpful and patient. We were advised of alternative materials to suit our needs which we ap... See more
Company replied
Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settle... See more
Company replied
Dan at Sofology was really helpful when I was choosing my sofa. She took the time to explain the different functions, the size and proportions, and what might work best for my space. She was ve... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
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Excellent customer service
Excellent customer service. No pressure and all questions answered.
January 27, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Julie
Very good choice of furniture
Very good choice of furniture, helpful staff . Quick delivery
January 18, 2026
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great customer service
We had already been in and spoken to David the weekend before, but spoke to Emma on our second visit. Both were very knowledgable and helpful. Emma explained all of our options without pressuring us to buy extras, which was greatly appreciated.
January 20, 2026
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Gateshead
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Reply from Sofology - Gateshead
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Wonderful Experience
Earl, was fantastic, our second purchase with Sofology....could not be happier...
January 25, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Earl, we will make sure to pass this on! Have a nice day.
Jayne from the metro centre store was…
Jayne from the metro centre store was so lovely and incredibly helpful! The process was so quick and easy and would recommend anyone buy a sofa from Jayne! Super helpful thank you
January 24, 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The metrocentre staff are so friendly…
The metrocentre staff are so friendly and helpful would recommend to anyone to buy a sofa here as they are also the only place that sells good quality and elegant sofas
January 12, 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Earl was so nice and very professional
Earl was so nice and very professional. Helped us with all our questions and which product would be best to chose .
January 24, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Earl, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Gateshead
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Gateshead
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Good purchasing experience
Andy very knowledgeable about the products and extremely helpful.
January 20, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Desmond.
Staff welcomed us to the store
Staff welcomed us to the store and explained about the products then left us to look around. There was no hard sell but the staff were there to answer any questions. We went away to view other stores but returned and after dealing with Earl who was very professional we made a purchase . All in all a very pleasant experience and 10/10 to Earl
January 13, 2026
Reply from Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Beautifully designed sofas
Beautifully designed sofas , top end stuff & staff are so pleasant & helpful
January 16, 2026
Unprompted review
Reply from Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Terry the shop assistant very helpful.
January 15, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Terry, we will make sure to pass this on! Have a nice day.
Gateshead - Brilliant Service
Andy in the Gateshead store was brilliant. Great advice, carefully listened and was super patient with us! Thank you!
January 17, 2026
Reply from Sofology - Gateshead
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
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