Sofology - Hull Reviews 2,454

TrustScore 5 out of 5

4.9

Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a great experience at sofology, Nat really looked after us every step of the way she explained everything in thorough detail and made sure we were happy at each stage. Nat gave us drinks and wa... See more

Company replied

Rated 5 out of 5 stars

Nat made our experience great this staff member was knowledgeable and friendly and made us laugh. She explained everything in great detail answered all our questions we had a lot ! She also guided us... See more

Company replied

Rated 5 out of 5 stars

Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... See more

Company replied

Rated 5 out of 5 stars

Great in store experience, pending delivery of our new sofa and chair. Looking forward to receiving them… No pressure to buy, left to browse and approach sales assistant when needed.

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Natalja was very freindly and helpful…

Natalja was very freindly and helpful and explained everthing thoroughly. She gave us options to consider and helped us in finalising our choices.

Very pleased with the instore purchasing of this sofa.

January 28, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Thank you for choosing sofology!

Rated 5 out of 5 stars

Garry was a great man

Garry was a great man. He is very knowledgeable and give honest advice..

January 25, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Had a great experience in store ,the…

Had a great experience in store ,the assistant Georgia was very helpful . And explained everything in great detail.

January 24, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Great service and friendly

The lady that served me was very friendly, not pushy and went above and beyond really, lovely and great service, I think her name was Holly from the Hull store

January 25, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate your support.

Rated 5 out of 5 stars

No pressure, just helpful

Friendly and helpful with no pressure.

January 24, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Customer service

We visited a few sofa stores today, but we return to the hull one as we picked the sofa we liked but also the service was spot on, Holly helped us they were not pushy just the right amount of helpful, the gentleman who also made a banging cuppa was great sorry didn't get his name

January 24, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Gary at the Hull store was super…

Gary at the Hull store was super helpful, polite, professional and very patient when I was undecided between 2 sofas. I never felt rushed in finally making my decision, he is a credit to the store, thank you so much Gary, will definitely recommend 👍🏻

January 24, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Great Experience

Every time we come we get left alone, which is what we need when looking for a sofa with two young kids. Steve was great! No pressure no hassle! Smooth service.

January 24, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

I was treated really well and holly…

I was treated really well and holly went out of her way to make the experience easy and was very professional as well as human

January 23, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi there, thank you for your review. Another great review for Holly, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Gary was incredibly helpful with our…

Gary was incredibly helpful with our order. Very knowledgeable and approachable, we are really glad we went into the Hull store to order it.

January 22, 2026
Sofology - Hull logo

Reply from Sofology - Hull

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Easy no fuss or hassle

January 17, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Great Experience Buying Our New Sofa!

We were really impressed by the service received by the team at Sofology Hull. The approach was informative yet informal which allowed us to purchase our new furniture without any pressure. When we had made our choice the help and guidance was supportive and welcome, even moving furniture around to help make our final decision! Thankyou to Simon for making the ordering process smooth, easy and enjoyable! Thankyou!

January 19, 2026
Sofology - Hull logo

Reply from Sofology - Hull

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

The lady that served us was amazing (at…

The lady that served us was amazing (at hull I can’t remember her name but she had a little boy) and gave us options rather than just saying we can’t do that. She made she we was aware of everything size, the way it would look etc. She also was able to fit it to our budget by giving us different financial options. She as really understanding with our little one too! Thank you for your help!

January 19, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

First Sofology experience.

We've recentIy purchased our first Sofology sofa and had a positive experience with Holly the sales person at the Hull store when purchasing our sofa. Holly was friendly, knowledgeable, and patient throughout the process, she took the time to understand what we were looking for and helped us find the perfect option without any pressure. Her professionalism and warm personality made the whole experience easy and enjoyable. I highly recommend Holly to anyone shopping for furniture at Sofology Hull, many thanks.

January 19, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Holly. Have a great day 😊

Rated 5 out of 5 stars

Lovely member of staff

Lovely member of staff, efficient service. Only coplaint is old fabric was out that they no longer did for the sof i chose.

January 18, 2026
Sofology - Hull logo

Reply from Sofology - Hull

Hi there, thank you for taking the time to leave a 5-star review. We will pass the feedback along!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look