Sofology - Inverness Reviews 1,075

TrustScore 5 out of 5

4.9

Unit C1, Inverness Business Retail Pk 1a, Eastfield Way, Inverness, IV2 7GD, IV2 7GD Inverness, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, advice & ideas from the shops sales person. We were given ideas on what type of sofa would look good in our living room & also the position of the sofa to maximise how good it looke... See more

Company replied

Rated 5 out of 5 stars

Great customer service. A lot of time and support given to ensure we got our perfect sofa. Staff were very accommodating and took us through every step to ensure we were confident in our purchase.

Company replied

Rated 5 out of 5 stars

The sales lady was so friendly and professional. Great product knowledge. Helpful but not over bearing. Very quick process and would definitely recommend. Let’s hope no issues with sofa when It arrive... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at Sofology (Inverness) thanks to our salesman Aaron. He knew the range extremely well and took the time to really listen to what we were looking for. He wasn’t pushy at... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit C1, Inverness Business Retail Pk 1a, Eastfield Way, Inverness, IV2 7GD, IV2 7GD, Inverness, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Inverness Store

The Inverness store has a lovely friendly feel about it. We visited a number of times before deciding what to buy and each time we visited the team were super friendly with good product knowledge and no pressure to buy.

January 21, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Premier Leather Sofa

This was our 2nd visit to confirm colour of sofa we were ordering, both Sara and Aaron were very friendly and informative making our experience easier

January 25, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

A great choice of different styles

A great choice of different styles, colours and prices. We looked at Sofology first then went to 3 other stores but returned to Sofology as we could not find a better choice anywhere.

January 23, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Very helpful assistant who spent time…

Very helpful assistant who spent time explaining how everything worked and ensured that I fully understood the process. Love the sofa I have chosen and can’t wait for it to arrive

January 21, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Julie was very helpful & patient with…

Julie was very helpful & patient with us, also very knowledgeable, we were not planning ordering there & then but we were more than happy to go ahead with Julie’s assistance & advice.

January 21, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, thank you for your review. Another great review for Julie, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great experience in store

Great experience in store. Aaron was very helpful, pleasant and knowledgeable.

January 18, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, thank you for your review. Another great review for Aaron, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

The young lady that served me was very…

The young lady that served me was very knowledgeable about the product. Explained all the processes extremely well. Hence 5 stars.

January 17, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

The store employees were very helpful…

The store employees were very helpful and made our experience very straightforward and easy.

January 12, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great customer service

Great customer service, friendly team. We went in store initially but then had some issues with the order (technical issues online!) which they dealt with perfectly over the phone. Very efficient and professional while maintaining a charismatic attitude.
Thank you!

January 11, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Thank you for sharing your experience Mr Buckley.

Rated 5 out of 5 stars

Highly recommend!

We had a fantastic experience at Sofology (Inverness) thanks to our salesman Aaron. He knew the range extremely well and took the time to really listen to what we were looking for. He wasn’t pushy at all, gave us plenty of space to decide, and made thoughtful suggestions that genuinely suited our needs. The whole process felt relaxed and well-informed, and we’re delighted with our sofa. Excellent service from start to finish.

January 9, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Thank you for sharing your experience Mr Macdonald! We appreciate you taking the time to leave this review!

Rated 5 out of 5 stars

Very helpful

Very helpful

November 6, 2025
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Good

Good, but she did not advice about up coming sales,

December 27, 2025
Sofology - Inverness logo

Reply from Sofology - Inverness

Thank you for sharing Peter :-)

Rated 5 out of 5 stars

Christine was very helpful and nice.

It was very easy and straight forward. It took only a few minutes and people in the shop were very nice and helpful, especially Christine who looked after us.

January 6, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, thank you for your review. Another great review for Christine, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great service

Getting peace to look about without pressure.

January 8, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 4 out of 5 stars

There was no pressure to make any…

There was no pressure to make any decision, and the rep was very helpful with information and after service.

January 3, 2026
Sofology - Inverness logo

Reply from Sofology - Inverness

Thanks so much for your 4-star review! ⭐⭐⭐⭐

Rated 5 out of 5 stars

Friendly without crowding you and…

Friendly without crowding you and patient while we were chopping and changing our selection to get the end result we wanted, great shop

January 5, 2026
Unprompted review
Sofology - Inverness logo

Reply from Sofology - Inverness

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look