Sofology - Kirkcaldy Reviews 2,540

Very helpful advice on material and insurance cover in a relaxed informal environment.

In store experience was calm, pressure free and plenty time to look at options, talk them over, we had Alison helping us at Kdy store who was a pleasure to communicate and work with to get our sofa ordered.

Excellent service, Steven was great to deal with and very helpful.

This was my first from new sofa purchase and the whole experience was amazing. Shirley was a huge help in helping me decide on the colour of the sofa and super helpful when I made a last minute change to a different colour. The process was quick and seamless, customer service was top level. Excited for my new sofa to arrive in March!

Blair was very helpful and guided us through the transaction very efficiently.
Lovely clean and bright store

I recieve first class service from the staff member . She was very helpful and guided me through the process, making sure I had all the emails and information I required. The sale was not hurried and took her time to explain what I needed to know

Your advisor Steven was very well informed but not pushy.

Really nice shop and the online process was so simple to do and help me out with what I was looking for

Lawrence was a great help to me and my father and was very patient and helping

Steven was very friendly and welcoming and didn't feel pressured into making a quick decision. He was very knowledgeable and informative on different fabrics as we have a baby due and needed something suitable.He was happy to answer any silly questions and made us feel at ease.thank you

Lawrence was helpful and trustworthy …he reassured us that our sofa will be of high quality and will arrive when expected —easy to deal with

Alison was great and spent so much time with us making sure we chose the right sofa. Thank you Alison 😊

Lawrence was amazing. He was polite went beyond the standard I was expecting. Answered every question in detail and we asked a lot. Was understanding and friendly. Very satisfied with customer service and would 100% recommend.

Relaxed experience with the sales person not being pushy and being very polite and knowledgeable which helped me make an informed choice on two settees

The contemporary quality of these sofas is exceptional
we did look around other retailers but found good reductions too on our choice from your store
Saleswoman Shirley was so professional we both felt no sales pressure throughout our purchase

Positive - Janice sales assistant have 100% customer care, lovely couches at reasonable cost.

Negative-Whilst browsing the products, I slipped and fell down a hidden step. There was no safety signs or tape warning customers that the carpeted step was there.
I have recently recovered from a knee replacement and this fall has caused significant pain to my leg hand and back and has set my recovery back.
Janice the sales assistant was fantastic and offered to help as much as 
She could getting water and looking to go the extra mile and try to get me Paracetomal for the pain. 
The manager who took my details for the accident book however didn't seem at all concerned or interested that a paying customer (who has spent a substantial amount on new couches from yourselves) had been injured due to a health and safety hazard within their store.
I worked in customer service for many years and I am thoroughly disappointed in the lack of empathy and concern from the manager. I believe that he could do with some training on how to treat customers and the curt manner that he approached the situation 

I had an outstanding experience purchasing my new suit from Stephen. From the very beginning, he was professional, knowledgeable, and genuinely attentive to what I was looking for. He took the time to understand my style, offered thoughtful recommendations, and made the entire process seamless and enjoyable.
If you’re looking for someone who delivers both exceptional service and an incredible final product, I can’t recommend Stephen highly enough.

The service I received was amazing Daniela was so pleasant and helpful.

Daniella very helpful greatly appreciative of her efforts to make it a smooth process