Very happy with service in store. Staff are very friendly and welcoming. They are very informed about your range of sofas. This is why we always recommend & come back to your shop. Customer service v... See more
Company replied
Location
Switch locationUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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Environment was first class, felt relaxed and anything but pressured throughout my experience. Daniela was friendly and listened to our needs and my partner also felt the same. Such a chilled out team... See more
Company replied
Great service from the team member, Shirley. She discussed what we needed and gave us an option that was perfect for the space and our lifestyle. One which we would not have looked at had she not ment... See more
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The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home. I wa... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
4.9
Excellent
3K reviews
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Helpful
Staff very helpful and very informative. I have bought from Sofology before so easy to return for new sofas.
February 17, 2026
Reply from Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Kirkcaldy
Hi Richard, thank you for taking the time to leave us a review :-)
Very friendly and welcoming staff
Very friendly and welcoming staff.
Staff were also very knowledgeable
January 30, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Easy retail experience
We had spoken to Alison before when we first started looking at sofas and she was very informative helping us with options and sizes etc. When we went back to order she made the process easy and ws lovely to deal with
February 8, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Alison, we will make sure to pass this on! Have a nice day.
We had fantastic customer service from…
We had fantastic customer service from Shirley who helped us choose the right sofa for us. Nothing was too much trouble. ⭐️⭐️⭐️⭐️⭐️
February 8, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Shirley, we will make sure to pass this on! Have a nice day.
Very pleased with staff… no hard sell tactics
We were very pleased that the staff were attentive and helpful, but not pushy and no hard sell tactics. Your store assistant Daniela was first class, she was very patient and helpful, helping us, by giving us the space and time to make our selection.
February 7, 2026
Reply from Sofology - Kirkcaldy
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Our sales advisor was fantastic…
Our sales advisor was fantastic couldn’t have been any more accommodating especially with us being unable to accept delivery of our sofa until after the required date very flexible team. Really happy with my experience.
February 6, 2026
Reply from Sofology - Kirkcaldy
We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊
The salesperson was not only extremely…
The salesperson was not only extremely helpful and accommodating. He he also allowed us plenty time to make a decision with no pressure and answered the numerous questions we had prior to our purchase.
January 31, 2026
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars :-)
Lovely lady Alison was very helpful
Lovely lady Alison was very helpful. Not pushy. Spent a lot of time with us which was good not to be rushed.
February 1, 2026
Reply from Sofology - Kirkcaldy
Thank you for taking the time to write this email Pat
Reply from Sofology - Kirkcaldy
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Guidance was offered when required.
January 30, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We had a great experience today in the…
We had a great experience today in the Kirkcaldy store! Lswrance was very helpful and attentive to our needs as we explored the various options available of suites! No pressure, just clear guidance to meet our requirements.
January 31, 2026
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars Norman
Reply from Sofology - Kirkcaldy
Thanks Tracey
Daniela. Kirkcaldy Branch
Daniela, expertise was exceptional in helping us choose the best sofa for our home. Highly recommend Sofology.
January 30, 2026
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars!
It was all straight forward Alison gave…
It was all straight forward Alison gave us all the details that helped us choose what we wanted. So comfortable in her presence. Alison explained everything we needed to know. What extras there was and when we wanted our goods. Great experience. Thank you so much.
January 28, 2026
Reply from Sofology - Kirkcaldy
Thank you for sharing your experience James!
The sales assistant was amazing with my…
The sales assistant was amazing with my Mum who bought a sofa.
January 24, 2026
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars :-)
Made welcome with a nice hot cup of…
Made welcome with a nice hot cup of tea. Sales Associate Lawrence was very attentive and answered all my questions and also giving helpful information on insurance and care of my order. Lovely showroom with a great selection of sofas/chairs/sectionals. Looking forward to receiving my new sofas.
January 27, 2026
Reply from Sofology - Kirkcaldy
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Lawrence was very helpful and answered…
Lawrence was very helpful and answered all my questions. He was polite and professional
January 24, 2026
Reply from Sofology - Kirkcaldy
Thank you Mr Balfour
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