coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required. honest answers. good choice of the type we were looking for.... See more
Company replied
Unit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required. honest answers. good choice of the type we were looking for.... See more
Company replied
We popped in to have a look at your Kirkcaldy store, Shirley chatted with us and we felt very comfortable. We had a look at several sofas with no pressure . We ended up buying our new sofa after amazi... See more
Company replied
Great service at Kirkcaldy store. Crucially I was permitted time to browse without being hounded by sales person on my tail (something I value when shopping) After the first explaining what I was... See more
Company replied
We just purchased our new sofa from Sofology in Kirkcaldy. Our experience was exceptional from start to finish. Our sales rep Janice went above and beyond to ensure we were well informed and there was... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Firstly the very warm welcome i received on entering the store.
03 01 26.
After i had decided what to buy i then spoke to the lovely female assistant who had greeted me.She aswered all my questions very confidently and knowledgeabley.She also suggested which colour of throws to pick and also what colour i should paint my lounge walls.All to compliment my new sofa and chair.
On completing my purchase she was so very profesional and polite.
She is a huge compliment to Sofology in every way.
The Kircaldy store.

Reply from Sofology - Kirkcaldy
Very helpful member of staff, felt in no way pressured to make a purchase, genuinely seemed happy to help and discuss and show us different options. Very happy.

Reply from Sofology - Kirkcaldy

Reply from Sofology - Kirkcaldy
Saleswoman was very helpful, I only wanted to deal with her as she was nice and wasn’t pushy.

Reply from Sofology - Kirkcaldy
Mainly the staff as they were so helpful and informative.

Reply from Sofology - Kirkcaldy

Reply from Sofology - Kirkcaldy
We knew exactly what we wanted when we shopped in Sofology. Lawrence looked after us very well and explained all about the insurance and cleaning kit.

Reply from Sofology - Kirkcaldy
We had an idea of the sofa we wanted using the website, but we changed completely after seeing the sofas in store. Alison was super helpful and knowledgeable about the different ranges. The website also doesn’t really show how good the quality of the frame and the leather/fabric actually is, much better than the competition.

Reply from Sofology - Kirkcaldy
Very helpful staff.Everything well axplained.Plus I was able to walk around the store with no interruption.A great choice of furniture too.

Reply from Sofology - Kirkcaldy
Went in to browse and no pressure from any salesperson. This was refreshing after being hounded in another company shop. When we had made a decision, we approached a salesperson and they were very helpful and made.the purchase extremely easy explaining everything up front.

Reply from Sofology - Kirkcaldy
The lady Alison and Manny the manager were lovely we looked at the corner group on Sunday went home measured it in our living room bought it on the Monday.
Many thanks, to think I was only having a look but when u know u like something u buy it 😂

Reply from Sofology - Kirkcaldy
Friendly customer service, enough time to wander on our own but advice close to hand if needed.
Great selection of sofas.
We bought with confident on our choices. Helpful advisor.

Reply from Sofology - Kirkcaldy
Alison took her time to explain everything very clearly

Reply from Sofology - Kirkcaldy
Shirley was a great help, really chatty and enthusiastic about our choices and on the ball throughout the whole sales process!

Reply from Sofology - Kirkcaldy
Great customer service and all,of our questions and queries were answered.

Reply from Sofology - Kirkcaldy
Really easy process very helpful team, let us take the colour swatches home to see what it would look like in situ

Reply from Sofology - Kirkcaldy
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.