Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... See more
Company replied
Location
Switch locationWhite City Retail Park, M16 0RP Manchester, GB
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See what reviewers are saying
Very helpful staff and excellent choice of sofas, being able to walk around to find a sofa I like and then get assistance,and not being approached as soon as I walk in the door.
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A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... See more
Company replied
The customer service was excellent, I walked in and was acknowledged. I was asked to have a look around and if I needed help they were here. It was lovely not to be rushed or mithered, I chose what I... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
White City Retail Park, M16 0RP, Manchester, United Kingdom
4.8
Excellent
2K reviews
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Happy was a very friendly salesman
Happy was a very friendly salesman - acredit to your company
September 5, 2025
Reply from Sofology - Manchester
Thank you for awarding us 5 stars Mark!
Chris and Happy in the White City…
Chris and Happy in the White City Manchester store were super helpful and friendly! Thank you 😊
September 1, 2025
Reply from Sofology - Manchester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent service
Happy was very nice and very helpful no pushy sales he sat and answered all our queries and made us very welcome… Looking forward to our new sofa.. Thanks again Happy!!
September 3, 2025
Reply from Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent customer service no hard sell
Excellent customer service no hard sell
Phil was fantastic
August 30, 2025
Reply from Sofology - Manchester
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
The lady who served me was wonderful…
The lady who served me was wonderful and really helpful... Felt no pressure to buy and am well chuffed with the sofas
September 1, 2025
Reply from Sofology - Manchester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great sales Lady
August 30, 2025
Reply from Sofology - Manchester
Thank you so much for taking the time to share your wonderful feedback!
Reply from Sofology - Manchester
Thank you for awarding us 5 stars :-)
No hard sell!
The main thing about Sofology is that you don’t get followed around the store by some over-eager sales person after their commission.
Ikram was fantastic. Friendly, informative and encouraged us to ask question to ensure everything was covered before we left the store but left us alone to talk about our options and have a wander to make sure we were certain about our choice. Once we had decided and put down the deposit, he also gave us the branch number in case anything did come to mind later on.
Great customer service!
August 26, 2025
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Salesperson was helpful and…
Salesperson was helpful and knowledgeable made our experience easy
August 26, 2025
Reply from Sofology - Manchester
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Happy all the way.
Absolutely amazing experience today in the store with an gentleman called Happy.
He was super polite, friendly, informative and most importantly not pushy like some sales people can be, he absolutely honoured his name and delivered a happy experience and it resulted in us going from just having a look to buying to new sofas.
For me personally it's such a red flag and immediate annoyance when sales people are pushy and in your face and 9/10 will instantly cause me to leave the store but again this gentleman treated myself and my wife with nothing but patience, respect and friendliness it was almost like catching up with a friend.
Again can't praise this gentleman enough, hands down the best sales person I've dealt with in my life.
August 26, 2025
Unprompted review
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic Service
The young lady, Rose, who looked after us was amazing at White City Retail Park. She was patient, helped us with alternatives and suggestions. All in all a fantastic experience, which made the decision to buy an easy one. Rose is a credit to the company and the store and we will look forward to receiving our sofa and chair. Thanks Again
August 25, 2025
Reply from Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We had a fantastic experience at…
We had a fantastic experience at sofology from the moment we walked in, no getting harassed just a polite hello and here if you need anything, we spent 2 hrs looking around as its a big thing after all you need to get it right, the assistant Ikram answered all our questions honestly in our view, we saw something we liked but wanted time to think about it, there was no pressure put on us, we returned 2 weeks later just to check a few details again no harrassing us, Ikram went through everything with us, repeating details over just so the order was correct, very happy overall with the price and service, we used sofolgy at white city retail park manchester
August 24, 2025
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Knowledgable and helpful assistance…
Knowledgable and helpful assistance from Happy in store. Thoughtful and didn't feel rushed or pressured, listening to what I wanted and not trying to upsell.
August 23, 2025
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Really helpful and very clear
August 22, 2025
Reply from Sofology - Manchester
Thank you for your feedback!
Salesman was very polite and…
Salesman Happy was very polite and informative, made the experience very easy.
August 19, 2025
Reply from Sofology - Manchester
Hello, We are very pleased to hear that you have had a great experience while visiting our store. I would just like to say thank you for taking the time to give us your feedback. 😊
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