Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... See more
Company replied
Location
Switch locationUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
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See what reviewers are saying
We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfe... See more
Company replied
Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Go... See more
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Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, United Kingdom
4.8
Excellent
2K reviews
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The consultant really knew his stuff
The consultant really knew his stuff. Made us choose your store over others!
November 25, 2025
Reply from Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very helpful service!
Junior was great at talking us through the practicalities of what we needed and suggesting suitable alternatives to meet our needs. Great selection!
November 22, 2025
Reply from Sofology - New Malden
Thank you for taking the time to write this great review :-)
Great customer service from Junior!
Junior delivered an amazing service to myself and my family. He went above and beyond for us - I’m really happy we were served by him.
November 17, 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Junior, we will make sure to pass this on! Have a nice day.
Looking for a sofa made easy
Looking for a sofa was made easy, welcoming staff with no over bothering. Ayas was very nice, professional and answered our questions and more.
I hope the delivery of our sofa and experience ends with the same standard.
November 16, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Vip’s customer service won us over
Vip’s customer service won us over. We purchased a sofa due to his honesty and transparency.
November 16, 2025
Reply from Sofology - New Malden
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
I just bought a sofa with the help of…Sahlin
I just bought a sofa with the help of Sahlin today, he was very professional, helpful, knowledgeable and didn’t apply too much pressure. He made sure we had enough time to consider and also let us consider every option too. I just wish every furniture shopping experience was the same
November 15, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Knowledgeable staff
November 15, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
New Malden
The salesperson, was exceptionally helpful and knowledgeable, and above all, patient. Good service from the sales team.
November 13, 2025
Reply from Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - New Malden
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very friendly service really happy with…
Very friendly service really happy with the outcome
October 25, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
Ayas Mohamed has been amazing. We visited the store twice to check measurements etc. and ensure that the sofa was the right one for us. We then had a telephone call to place the order. Ayas answered all of my many questions, whilst being very patient and I didn’t feel pressured into making a purchase. Thank you!
November 10, 2025
Reply from Sofology - New Malden
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent service from the sales team …
Excellent service from the sales team (Junior)
We are returning customers & can’t speak highly enough.
November 10, 2025
Reply from Sofology - New Malden
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Great experience
Very good shopping experience with friendly, proactive, and helpful staff.
October 11, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Staff at the store were very helpful…
Staff at the store were very helpful and friendly
November 2, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Had a great support from Sofology and…
Had a great support from Sofology and team also helped in our order amendments without any issues
November 2, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent customer service from Junior @New Malden Sofology
Exceptional Service from Junior at Sofology!
We recently purchased our new sofa at Sofology and were lucky enough to be assisted by Junior. We wanted to leave this review to highlight his truly exceptional service.
Junior was incredibly polite and friendly from the moment we walked in. He was knowledgeable about every Sofology product and fabric, he could answer all of our questions quickly and clearly. He took his time, never making us feel rushed, and made sure both my husband and I fully understood all the options and were completely happy with our final purchase decision.
Junior genuinely represented the Sofology brand brilliantly. Looking forward to sitting on the French Riveria!
November 1, 2025
Reply from Sofology - New Malden
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Relaxed selling
We were sold a sofa without fuss and without a pressured sales pitch
Sam and previously Nip were relaxed and professional at the same time
All together a very relaxed sales pitch
October 31, 2025
Reply from Sofology - New Malden
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Junior is a very good salesman. Very pleasant & very professional.
You have a very good, efficient salesman
October 28, 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Junior
Junior, the Sofology Representative was extremely helpful and courteous throughout the whole buying process, and nothing was too much trouble for him,
Good experience
October 26, 2025
Reply from Sofology - New Malden
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
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