Sofology - New Malden Reviews 

Excellent service from Nip, we would return to this store in the future.

Sam the sales lady was fantastic. She made buying the Allure recliner really easy and was very knowledgeable about all of the different features

Great service. Very friendly staff made to feel so welcome in the store

Very helpful sales assistant, informative and knowledgable.

Great service. No overselling and the delivery personnel of great attendance.

I bought two three seater sofas newly introduced in the shop. They were comfortable and looked great. After a long wait for sofa to arrive its legs were broken within a fortnight!! It was another couple of weeks wait to get it repaired.
Sofas are unnecessarily too too heavy, very difficult to move around. A single person can not move or adjust them around.
The cushions are too bulky and heavy take more place on the seats. They are uncomfortable and badly designed.
Not a good buy will not recommend these Luella sofas.
But I must mention the staff were excellent and very helpful at New Maldon shop.

We bought our sofa from Sofology on Sunday and honestly had the best experience ever. The customer service was impeccable — from the moment we walked in, everything felt effortless. Nina, the customer service assistant, was absolutely amazing — so attentive, patient, and knowledgeable. She really took the time to understand what we were looking for and made it so easy for us to choose and decide on the perfect sofa. We left completely happy and confident with our purchase. Thank you, Sofology (and especially Nina) for such an exceptional experience!

Very nice staffs and sofa collections.

Very helpful staff without being pushy I dealt with Junior who was 5 star.

Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own pace but came to our assistance when we needed her. She was very knowledgeable, professional and friendly making our purchase easy.

We received a very warm welcome at your showroom in New Malden. The lovely lady helped us with all our questions and put us at ease. We also took our dog with us, she was also welcome. Lovely experience

I visited the New Malden store with my fiancé and was served by the lovely Sam. She was eager to listen, show us offers based on what we liked, and makes a lovely cup of tea! Would highly recommend, thank you <3

Sammie was incredibly helpful. Not pushy at all and made you feel relaxed and comfortable

The staff and service was fantastic and advice and they couldn't be more helpful. The range of sofas is also excellent and we didn't need to look anywhere else. Overall a very pleasurable and excellent experience. Great value also with really good payment options.

Efficient service

Terrible service. Told us the sofa would be delivered in 12 weeks. Had to chase sofology after 12 weeks to be told delivery would be another 5 weeks. No one contacted us to tell us this. We have had to chase. Not good enough. The only solution they could offer was if we wanted to cancel?? We already waited 12 weeks!! Could not even offer to reimburse the delivery cost! Very unhelpful service! 1st and only time ordering with sofology! Will go back to trusted DFS in future.

Lovely team, very experienced, highly recommend.

Very informative and knowledgable

Shalin had exceptional service. Made me and my mum feel very welcomed and he also was very well informed on sofas.

Nip was very helpful and went out of his way to explain everything and ensure that we got the product we required. Thank you Nip