Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... See more
Company replied
Location
Switch locationUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
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See what reviewers are saying
We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfe... See more
Company replied
Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Go... See more
Company replied
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, United Kingdom
4.8
Excellent
2K reviews
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Sammi was the best!!
Sammi was polite, professional and very friendly! We loved discussing the different sofa options with her and appreciated her extensive knowledge on the sizes, colours and materials on offer.
October 2, 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
We dealt with Nina at new Malden store…
We dealt with Nina at new Malden store she was very helpful and knowledgeable.
Very impressed that you have 14 day delivery this isn’t offered by other sofa companies.
September 28, 2025
Reply from Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Go to Junior in New Malden
Go to Junior in New Malden - really goes above and beyond in his customer service and supporting you in making a decision that is right for you. Not pushy at all in his sales technique. Fantastic experience.
September 28, 2025
Reply from Sofology - New Malden
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great sofa's, great staff
Junior is somebody I would want to help me out whenever I make a big purchase, great knowledge on colour, material, size, lighting and positioning, let me move around the cushions and borrow some from other sofas. He was very cheerful, easy to understand and a nice person to review sofas with. Highly recommend.
September 22, 2025
Reply from Sofology - New Malden
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Great service - Very helpful staff and friendly staff
Very helpful staff and good service. All very knowledgeable and happy to give you time to think about your purchase. Very friendly and buying the sofa bed was a very pleasant experience.
September 25, 2025
Reply from Sofology - New Malden
What a fantastic review, thank you so much for taking the time to write this 😊
Very welcoming and supportive with my…
Very welcoming and supportive with my choice
September 20, 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful
September 22, 2025
Reply from Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Junior was excellent
Junior was excellent. Answered all my questions that I emailed over. Thank you for a great service.
September 22, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice saleswoman Sami
September 19, 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Sami, we will make sure to pass this on! Have a nice day.
Nip was such a great help in store
Nip was such a great help in store! Didn’t beat around the bush, just helped us find the sofa we wanted. Not pushy, just there to answer questions and not coerce. Honest pricing too. Now to wait for the sofa to actually arrive!
September 14, 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Nip, we will make sure to pass this on! Have a nice day.
The assistant was very helpful…
The assistant was very helpful understanding of what we wanted very informative and knowledgeable about the product.
September 10, 2025
Reply from Sofology - New Malden
Thank you for awarding us 5 stars :-)
Reply from Sofology - New Malden
Thank you for awarding us 5 stars :-)
Reply from Sofology - New Malden
Thank you :-)
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Attentive well-informed sales
Attentive and well-informed sales assistant helped us choose the chair and the leather that suited us best.
September 13, 2025
Reply from Sofology - New Malden
Thank you for sharing your experience :-)
Went to a few places and after looking…
Went to a few places and after looking at a lot os chairs I found just what I wanter the man was so helpful
September 15, 2025
Reply from Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Sam at the New Malden store was…
Sam at the New Malden store was friendly and very helpful. Great service.
September 12, 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
All staff friendly and approachable
All staff friendly and approachable. Good knowledge of their merchandise, very thorough service from start to finish
September 12, 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Salesman very helpful and patient
Salesman very helpful and patient. He explained all options clearly and was super helpful without being pushy.
September 15, 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Thorough explanation and advice
Thorough explanation and advice on product and process.
Junior gave exceptional service.. thanks
September 14, 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Junior. Have a great day 😊
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