Sales member Stephanie Bowie was pleasant, well presented, knowledgeable, no high sales pressure. Left us to browse in our own time and gave any further advice when required.
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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See what reviewers are saying
Ordering my new furniture was easy as joane at silverlink shop in newcastle exsplained everything to me and my daughter . All the info was great so i ordered. Looking forward to my new sofa and chai... See more
Company replied
We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing with... See more
Company replied
From the minute we met Jo she was lovely. So helpful, respectful and clearly explained everything to us. Jo allowed us to borrow a couple of samples home to enable us to choose the correct colour.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3K reviews
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All round good e xperience
Very helpful sales wasn't rushed.plenty time to.look around,and helpful advice
March 1, 2026
Reply from Sofology - North Shields
Thank you for visiting Judith
Great customer service from Steph
February 28, 2026
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
friendly service
February 27, 2026
Reply from Sofology - North Shields
Thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - North Shields
Thank you for awrding us 5stars Frank
Brilliant serivce from susie assit very…
Brilliant serivce from susie assit very well
February 25, 2026
Reply from Sofology - North Shields
Thank you for choosing sofology Mr Hutchinson
Great service
Steph was extremely helpful and knowledgeable, talking us through each possible option.
February 22, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars David :-)
Customer care matters.
Traveled to the Silverlink branch where we were greeted by Liby the sales girl who was very professional. We had an idea of which sofa we wanted. We tried it out and decided that's the one we would buy, but we forgot to bring our fabric to make sure the colour was ok. So we will call back on Monday. No problem she said, I have all the details we need to complete your order. We went back on the Monday and was greeted again by Liby with a lovely smile. We completed the order. This girl deserves a bonus 👏.
February 23, 2026
Reply from Sofology - North Shields
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Pleasant experience
Had visited store previously. Staff happy to help and very knowledgable and helpful with good advice also happy to let you browse without hard sell.
February 23, 2026
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The service here was second to none
The service here was second to none. We had looked in other similar stores and felt pressured but at sofaology we felt supported, no pressure to buy but the staff were so knowledgeable and helped us find the perfect combination for us. Would recommend to everyone
February 22, 2026
Reply from Sofology - North Shields
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent customer service on arrival
Excellent customer service on arrival, left to walk around and make a decision
February 22, 2026
Reply from Sofology - North Shields
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Decent
Very big selection of sofas to choose from and the staff (susie) very welcoming and helpful during the process of choosing a sofa and helping us come to the right choice for us !
February 16, 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Fab customer service
Fab customer service.
Didn’t feel pressured into the sale.
Good choice of sofas & colours.
Our original colour was no longer available but Jo, the sales assistant helped us make another choice which is actually better than our first choice.
Cuppas were good too!
February 21, 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
LIBBU WAS REALLYhelpful and
LIBBU WAS REALLYhelpful and . MADE US FEEL VERY WECOME, tjis was our first timeat sofology it wont be our last .Thank you.
February 21, 2026
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Amazing customer service and great quality sofa❤️
Absolutely in love with our new sofas(The Fitzrovia matt velvet wine)♥️ My experience was very positive, lady that was helping me, was very polite and friendly. She even offered us something to drink. Sofas are amazing quality, very sturdy, and look so elegant. It is our second purchase from Sofology and we are really happy😊
February 7, 2026
Reply from Sofology - North Shields
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Brilliant from start to finish nothing was a bother
Went in, the young lady was brilliant her name was Libby I think, never pushy just let me look about, customer service was excellent, 2nd sofa I’ve purchased fro you, won’t go anywhere else from now on, told me what I was paying for, couldn’t be more than happy
February 20, 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Libby, we will make sure to pass this on! Have a nice day.
5* Service
Great overall experience, dealt with Steph at the Silverlink store, very accommodating. My partner and I had been in multiple times before confirming the perfect set up. Great experience
February 20, 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Exceptional customer service
Exceptional customer service. Really helpful and informative and made the whole process great.
February 16, 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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