Sales member Stephanie Bowie was pleasant, well presented, knowledgeable, no high sales pressure. Left us to browse in our own time and gave any further advice when required.
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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See what reviewers are saying
We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing with... See more
Company replied
Fab customer service. Didn’t feel pressured into the sale. Good choice of sofas & colours. Our original colour was no longer available but Jo, the sales assistant helped us make another choice... See more
Company replied
Our experience with Steph from Sofology North Shields was excellent from start to finish. Her customer service was first class, with no pressure sales. She was helpful and informative and then left... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3K reviews
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Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Exceptional customer service
Exceptional customer service. Really helpful and informative and made the whole process great.
February 16, 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Friendly and professional
The sales person Jo was a very friendly and professional young lady,not pushy at all,We received great service and advice.When we left the store we felt confident in our decision.Would highly recommend Sofology,Also had great service from Karen on the previous day.
February 16, 2026
Reply from Sofology - North Shields
Thank you for this great review Mr Carr!
Jo was a pleasure to deal with
Jo was a pleasure to deal with, she is very knowledgeable. Thank you
February 18, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Andrew :-)
Great choice!
Great choice and Karen, the sales assistant, was very helpful and attentive.
February 18, 2026
Reply from Sofology - North Shields
Thank you Deborah!
Leanne was fantastic
Bought a sofa for my daughter for her first house and Leanne was the consummate professional all the way through.
Keep up the great work and absolute asset to sofology
February 18, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Searle.
Excellent shopping experience
Really helpful, informative, enabled us to choose the right sofa for our family
February 15, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars
Staff helpful and knowledgeable but…
Staff helpful and knowledgeable but left us time to look around without feeling under pressure
February 14, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Julie
New Sofas…
Jo was really good in explaining all the information that she had regarding our 3 seater and 2 seater sofa that we ordered ,very good
February 16, 2026
Reply from Sofology - North Shields
this is a great review William, thank you
Relaxed, No Pressure Experience. 5/5
We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing without any pressure.
Stephanie was especially helpful throughout. She was friendly, knowledgeable, and took the time to answer our questions clearly. She gave useful advice and helped us feel confident in our choice without being pushy.
Overall, a smooth and straightforward experience. Thanks again to Stephanie for her help, it was much appreciated!
December 16, 2025
Reply from Sofology - North Shields
Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Stephanie and that you found the process hassle-free! Have a great day 😊
Stephanie was very knowledgeable and…
Stephanie was very knowledgeable and full of advice.
February 16, 2026
Reply from Sofology - North Shields
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Stephanie. Have a great day 😊
Sofa purchase
Following an extensive search to find our ideal sofa, we visited Sofology at Silverlink and were expertly assisted by Leanne to help us find what we were looking for. Customer service was excellent and we are delighted to have eventually made our purchase. Many thanks to Leanne for making the experience so great!
February 11, 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent service from Jo at the silver…
Excellent service from Jo at the silver link branch
February 15, 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Jo, we will make sure to pass this on! Have a nice day.
Leanne was so helpful and reassuring…
Leanne was so helpful and reassuring when we visited the silverlink branch. We brought our toddler with us who started to become a bit wingey and Leanne was so helpful she gave her a colouring book and let her carry round one of the soft sausage dog toys, really impressed with the service we had!
This will have been our 3rd sofology sofa, always great quality and great customer service.
February 16, 2026
Reply from Sofology - North Shields
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Leanne. Thank you for taking the time to leave a review 😊
Helpful staff but not pushy
Helpful staff but not pushy. We were given time to browse the store but when we had questions there was someone available to answer them. As we were purchasing a sofa bed Steph very helpfully moved the different seat cushion options onto a sofa bed frame so we could get a true idea of how they would feel to sit on.
February 15, 2026
Reply from Sofology - North Shields
Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Steph and that you found the process hassle-free! Have a great day 😊
Really positive friendly staff,I was…
Really positive friendly staff,I was looking for new sofa due to bad back so she gave me advice on which one would be better for me .Libby was the lady who helped me nothing was to much trouble. No hard sell to buy at all lots of honest helpful information to help me choose the right sofa for me .
February 15, 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - North Shields
Thank you for awarding us 5 stars :-)
Reply from Sofology - North Shields
Thank you for sharing Kim
Sofology
All good , Suzie made us feel welcome and she was very friendly, polite and professional.
February 12, 2026
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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