Sofology - Norwich Reviews 2,065

We had a really great experience at Sofology Norwich, thanks in large part to Mark Katourous.

From the moment we arrived, Mark struck exactly the right balance ,friendly and welcoming, but never pushy. He gave us space to look around at our own pace, yet was immediately on hand when we had questions. His product knowledge was excellent, and he explained the different sofa options, fabrics and configurations clearly without overcomplicating things.

What stood out most was how relaxed the whole process felt. Buying a sofa can sometimes feel pressured or overwhelming, but Mark made it straightforward and enjoyable. He listened carefully to what we were looking for and offered helpful guidance rather than a sales pitch.

A genuinely professional and pleasant experience from start to finish. Thank you, Mark.

Marcus understood our requirements and identified a sofa set in the sale that met our needs. Can only comment on the sales room experience as sofas have not been delivered yet.

Mark Kafourous was very friendly and helpful when we choose and purchased two 3-seater sofas. He followed up with some helpful advice.

Mel was our sales person he was very professional and helpfull. He was very patient when we couldn't decide on size of sofa..A truly remarkable member of staff. All questions answered well from start to finish.
A lovely sales advisor.

I decided to talk directly to sofology instead of ordering online. Great experience, everything explained by Mel and now just waiting for my new sofa to arrive.

Very helpful, nothing pushed on to me.

Listening to what we required and wanted . Mark listened well repeated so we were all clear on what we required . Good friendly staff . Let us know of options we could take . Great all round excellent customer care

Loved the no pressure sale. Dealt with Mark and he was knowledgeable and friendly.

Mark from Norwich sofology was very helpful saw the sofa Saturday then come back he serve me both times. He was very clear with his instructions and everything that I needed to know about the Sofa I am a returning customer. Kind regards, Karen Steel.

Mel was very pleasant, knowledgeable and helpful. We explained what we were looking for and Mel was able to guide us to our perfect chairs very quickly. The whole experience was enjoyable within a friendly atmosphere.

Having done some research prior to visiting the store and therefore knowing what I wanted to look at, Declan was able to take me to what I wanted to see with the minimum of delay. He was also good at explaining the different options and how the finance would work. He had to go to another customer though, so Mark took over and he was also very good. It was Mark who eventually sealed the deal.

Staff at the shop don’t chase you around at all, thanks to Laura and Declan and the store manager who were very informative and super helpful.
Was given time and space to ensure I found the sofa I liked.
Great experience.

Knowledgeable about the product we wanted. Very helpful and was great as emailed us all the information we requested to make our decision to purchase the sofa.

Mel Steven was very professional , he’s knowledge and experience make my shopping trip easy in making my choices clear what I wanted. He explained everything I needed to know and answered all my questions I ask to my understanding which I was happy about. A happy customer and money value spent .

Helpful but not pushy.

All the staff were really helpful, but particularly Laura, who took care of my order. She was friendly, not pushy, really informative and a pleasure to deal with. The products across all the ranges were such good quality and all offered a luxury look and feel. Would thoroughly recommend.

What pleasure dealing with Mel and the team at Norwich Sofology
No pressure very relaxed experience
Thanks

Quick, efficient

Very good so Kind