Sofology - Nottingham Reviews 

3,215
•
TrustScore 5 out of 5

4.8

Giltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB

•

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Rated 5 out of 5 stars

Good selection of what we wanted and easy to view and try out. Greeted pleasantly by staff and offer of help when we needed it. Danni helped us sort out neck support and answered all our questions. Sh... See more

Company replied

Rated 5 out of 5 stars

We welcomed the direct and informative assistance from all of your sales staff that we encountered at each visit. When we purchased Georgeta was pleasant, helpful and answered all of our questions wi... See more

Company replied

Rated 5 out of 5 stars

Welcomed into store but not pressurised. After time to view we were given guidance on the products available and pricing options .Georgeta was very helpful throughout and made the final ordering proc... See more

Company replied

Rated 5 out of 5 stars

I wanted to research my purchase and the sofology website was great. Once I narrowed it down. I went to the Nottingham branch where I given the time and attention to make the right decision for me. I... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Accessories
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store
  7. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,215)

13,841 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience.

Polite and knowledgeable customer advisor.

January 12, 2026
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Reply from Sofology - Nottingham

Thank you for sharing your experience Tim

Rated 5 out of 5 stars

No pressure sales and excellent customer service

The salesperson explained all the features available on my choice of recliner. He then gave me time to make a decision without any pressure and I was able to then go back to him with any questions.

January 6, 2026
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Reply from Sofology - Nottingham

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Living Room Sofa Purchase

Jay was brilliant with discussing our options regarding the size of the space we had to work with and our desire for a corner sofa with recliners. He went through absolutely everything with us in great detail and ensured we were 100% happy before we signed our agreement.

January 11, 2026
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Reply from Sofology - Nottingham

Thank you for taking the time to write this great review Kerry :-)

Rated 5 out of 5 stars

Excellent choices

A lot of choices to view, excellent advice from Phil, altogether a good experience at Sofology

January 6, 2026
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Reply from Sofology - Nottingham

Hi there, thank you for your review. Another great review for Phil, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Excellent customer service

We were welcomed as soon as we entered the store and having dealt with Sofology before, we know they produce quality products. As always, the staff went out of their way to take our floor plan and help us find a sofa to fit our space. Everything was explained clearly and nothing was too much trouble. I cannot recommend this store highly enough.

January 10, 2026
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Reply from Sofology - Nottingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Amazing service alongside sofa’s.

Lini was absolutely fantastic with her recommendations for our new sofa. Her knowledge was great and what a lovely woman she really was.
We left the store very happy with our purchase.
Would defiantly recommend sofology with the different choice in fillings on your sofa cushions and the extra warranty for peace of mind on our sofa.
All staff in store was lovely and pleasant.

January 2, 2026
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Reply from Sofology - Nottingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Dealt with Lini very nice person &…

Dealt with Lini very nice person & knowledgeable no pressure would highly recommend 💯

January 2, 2026
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Reply from Sofology - Nottingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Informative but not pushy

January 4, 2026
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Reply from Sofology - Nottingham

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Very helpful throughout

Very helpful throughout

January 4, 2026
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Reply from Sofology - Nottingham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Brilliant service

Brilliant service
All staff were so helpful, we had a member of staff called zemon who was super helpful!
We had been back several times as we couldn’t make our mind up and he really helped us and had a lot of patience for us!
Brought our sofa today with the help of zemon.
Highly recommend

January 4, 2026
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Reply from Sofology - Nottingham

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 5 out of 5 stars

Sofolgy x

Very knowledgeable and a lovely team no messing new what I wanted so was easy shop

January 4, 2026
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Reply from Sofology - Nottingham

Thank you for awarding us 5 stars :-)

Rated 5 out of 5 stars

Visited the Nottingham Giltbrook stores…

Visited the Nottingham Giltbrook stores and staff where friendly and helpful and didnt push sales. Made it easy to buy online later in the week knowing we are buying is right.

January 1, 2026
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Reply from Sofology - Nottingham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

New sofa

I love that you can walk around without being bothered, and when you are ready to order the staff are very helpful. We was looked after by Phil at the Nottingham guiltbook store. He was very helpful and got our order sorted very quickly.

January 4, 2026
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Reply from Sofology - Nottingham

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Really helpful sales person and all…

Really helpful sales person and all done very quickly and easily

January 3, 2026
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Reply from Sofology - Nottingham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Evie was very welcoming & attentive

Evie was very welcoming & attentive, very knowledgeable & nothing was a problem.
We went away & measured up, luckily it fit! So came back the very next day & purchased it.
Thank you again & we’re excited for the new sofa arriving!
Glen & Tanya

January 3, 2026
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Reply from Sofology - Nottingham

What a fantastic review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Daniel and Jay were amazing in terms…

Daniel and Jay were amazing in terms giving us all the necessary details about the choices. Daniel was really helpful in planning the room with sofa to give us an idea of the dimensions.

December 28, 2025
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Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

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