Sofology - Orpington Reviews 2,093

TrustScore 5 out of 5

4.9

Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The sales advisor was very knowledgeable helped us choose the right Color sofa in Regency and cricket. Overall happy with the service.

Company replied

Rated 5 out of 5 stars

MADE AN UNPLANNED VISIT TO ORPINGTON WITH A VIEW TO PURCHASING 2 ARM CHAIRS. IT WAS A QUIET TIME NOTWITHSTANDING THAT THE SERVICE I RECEIVED WAS EXCELLENT. EMILY THE LADY WHO SERVED ME WITHOUT BEING... See more

Company replied

Rated 5 out of 5 stars

After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is... See more

Company replied

Rated 5 out of 5 stars

Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean t... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, United Kingdom

  • 0344 863 9038

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Very professional and knowledgeable…

Very professional and knowledgeable about each sofa we looked at including what would be better for our arthritis. Both of the people we spoke to did not rush us and didn't mind how many sofas we looked at. Good service

August 23, 2025
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Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Well organised store, polite staff

The layout of the shop floor is easy to navigate. Displays are clear and well thought out. It is easy to see different layout/configuration types and available colours and materials. We liked there were no damaged and broken Sofas which we found in other furniture shops. The staff were polite and helpful but not intrusive.

August 23, 2025
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Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Cricket sofa

The sales advisor, Darhys Nugent, was very helpful. On the first visit he took my email to send me the full details with measurements etc of the sofa I was interested in. This quite likely influenced my decision to return to Sofology and to Darhys who answered all my queries and processed the transaction swiftly and efficiently. An asset to Sofology. Thank you

August 22, 2025
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Reply from Sofology - Orpington

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Excellent service from Darhys

Excellent service from Darhys. Very helpful, without being at all pushy. Talked us through all the various options on the range we were interested in, and suggested similar items we might want to check against.
We felt our requirements were his priority, and that made us very comfortable to proceed with our purchase.

August 22, 2025
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Reply from Sofology - Orpington

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Darhys was an excellent…

Darhys was an excellent salesperson!
Very knowledgeable & very helpful & polite
Can recommend

August 19, 2025
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Reply from Sofology - Orpington

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very professional and very attentive

Very professional and very attentive member of staff that served us. Talked us through all the options and was very friendly and efficient. Felt like we were valued as a customer

August 17, 2025
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Reply from Sofology - Orpington


Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Sofology Orpington. Your feedback is incredibly important to us, and we are delighted that we could assist you in finding the right options. We look forward to welcoming you back to our store in the future.

Rated 5 out of 5 stars

Friendly staff who weren’t pushy and…

Friendly staff who weren’t pushy and helpful with the sofa choices - thanks Hailey

August 17, 2025
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Reply from Sofology - Orpington

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Thank you Darhys for be patient and…

Thank you Darhys for be patient and helpful.
I had so many questions and worries about making the right decision, but Darhys answered them all patiently and gave advice when asked, but he was never pushy. I appreciated this so much. We visited him twice in the store and bought two sofas on our second visit. He gave clear explanations about what we should expect, and skilfully steered us through the purchase process. We would recommend Sofology to others on the basis of this experience in the Orpington store.

August 16, 2025
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Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Great service

Very helpful and not too pushy.
Nicole was very fhelpful, friendly and
Polite.

August 9, 2025
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Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Nicole was fantastic today with my sofa…

Nicole was fantastic today with my sofa purchase… she had all the knowledge and was extremely helpful and professional.

August 14, 2025
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Reply from Sofology - Orpington

Hello, thank you so much for your review. We are so happy to hear this!

Rated 5 out of 5 stars

Quick delivery easy processing

Quick delivery easy processing and Nicole was extremly helpful in explaing and finding our sofa but only thing is that it was a bit pricey

August 10, 2025
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Reply from Sofology - Orpington

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Very helpful

Very helpful

August 13, 2025
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Reply from Sofology - Orpington

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Best service by Nicole.

The service today from Nicole was excellent, polite, knowledgeable, professional.
Made buying a furniture a pleasure.
Keep it up.

August 12, 2025
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Reply from Sofology - Orpington

Thank you for this great review Terry :-)

Rated 5 out of 5 stars

Hassle-free purchase.

Hassle-free purchase.
I was able to browse freely and call upon staff knowledge when needed. Daniel was polite, knowledgeable and helpful, clearly outlying all aspects of the transaction. Thank you.

August 5, 2025
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Reply from Sofology - Orpington

Thank you for awarding us 5 stars :-)

Rated 5 out of 5 stars

Helpful

Helpful, welcoming but not pushy staff.

August 4, 2025
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Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Darhys was a superstar!

Darhys was so helpful in store, he listened to what I needed and came up with the perfect solution! He put it all through the system for me so it was as simple as clicking a link and hitting order. Thank you for your help Darhys, I would highly recommend sofology as a result!

August 2, 2025
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Reply from Sofology - Orpington

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! We will pass this along to Darhys, thank you for the feedback.

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