The sales advisor was very knowledgeable helped us choose the right Color sofa in Regency and cricket. Overall happy with the service.
Company replied
Location
Switch locationUnit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
MADE AN UNPLANNED VISIT TO ORPINGTON WITH A VIEW TO PURCHASING 2 ARM CHAIRS. IT WAS A QUIET TIME NOTWITHSTANDING THAT THE SERVICE I RECEIVED WAS EXCELLENT. EMILY THE LADY WHO SERVED ME WITHOUT BEING... See more
Company replied
After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is... See more
Company replied
Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean t... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, United Kingdom
- 0344 863 9038
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent! 5* for Zacklyn
First time buying a sofa and we had an amazing experience at Orpington Sofology store! We visited the store twice and on both occasion had excellent customer service, we was approached both times! (Whereas other sofa shops didn’t approach us) After lots of sofa shopping we kept coming back to the Ascot sofa! We love the comfort and style of this sofa and its versatility! Zacklyn couldn’t be more helpful, she made the whole process smooth from start to finish and went above & behind with her customer care & knowledge! As this was our first time buying a sofa we didn’t know what to expect but we was made to feel so comfortable. We are really happy with our purchase and can’t wait for it to be delivered. Massive thankyou again to Zacklyn for her patience with us!
September 11, 2025
Reply from Sofology - Orpington
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Amazing no pressure service throughout
Amazing no pressure service throughout. Emily was superbly patient through our multiple visits and thousands of Q&A and permutations we made her run.
September 7, 2025
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
New sofas
The assistant was really nice and patient and my son and his girlfriend was trying all the sofas out as well so thank you sociology
September 8, 2025
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Assistant was very helpful and polite
September 8, 2025
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Orpington
Thank you for awarding us 5 stars :-)
The staff are absolutely amazing
September 5, 2025
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A relaxed atmosphere
A relaxed atmosphere, calm , helpful, knowledgable, service, no pressure to buy.
September 4, 2025
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
On my first visit I was helped by…Nicole
On my first visit I was helped by Nicole I told her what I was looking for and she took me to see the sofa that I purchased, she understood exactly what I wanted. The next visit I was helped by Zak who was also very helpful and the next visit I was helped by Darhys who completed my order. They were so helpful and not pushy, they all let me take my time on decisions and were very polite. I would definitely recommend the company.
September 3, 2025
Reply from Sofology - Orpington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Sofology - Orpington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Very friendly staff
Been in store couple of times as couldn’t make decisions what sofas to buy, staff are very welcoming friendly
New member of staff with initial E was in job for 4 weeks she was lovely kind and helpful, Zak was very helpful too
Thank you
September 2, 2025
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great customer service
Mollie was great as she left us alone to browse the sofas until we were ready to ask questions and was very helpful. Everything explained clearly and quickly. Great customer service.
September 2, 2025
Reply from Sofology - Orpington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Zachlin was a pleasure to deal with
September 2, 2025
Reply from Sofology - Orpington
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Friendly and knowledgeable advisor…
Friendly and knowledgeable advisor Darhys was very helpful and enabled us to make our sofa selection easily and confidently.
August 29, 2025
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
We had such a fantastic experience…
We had such a fantastic experience purchasing our new sofa bed! From the moment we walked in, Darhys was incredibly welcoming, knowledgeable, and genuinely helpful. They took the time to understand exactly what we needed, walked us through the options without any pressure, and made the whole process smooth and stress-free. Their professionalism and warmth really stood out. Highly recommend both the store and especially Darhys for anyone looking for excellent service and quality furniture!
September 1, 2025
Reply from Sofology - Orpington
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
A huge showroom with lots of stock
A huge showroom with lots of stock. Darhys was hugely helpful and patient and his knowledge of the stock was great. Thank you!
August 25, 2025
Reply from Sofology - Orpington
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Easy and relaxed
Easy and relaxed! Found our sofa, changed the colour multiple times with no stress, and great service. Thanks Derice!
August 29, 2025
Reply from Sofology - Orpington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an easy and relaxed experience at Sofology Orpington. We truly appreciate your kind words and your 5-star rating. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new sofa!
Excellent service - love the staff!!!
Excellent service - very approachable staff, who are particularly knowledgeable about the products available.
They made the whole process enjoyable and enabled me to find an amazing sofa me and my family!
August 26, 2025
Reply from Sofology - Orpington
Thank you for taking the time to write this great review.
Great service
Nicole was very knowledgable and polite, answered all our questions and sold us a great sofa!
August 27, 2025
Reply from Sofology - Orpington
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Reply from Sofology - Orpington
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.