Sofology - Orpington Reviews 2,093

Excellent I’ve never ever had service like this before she should be a manager Nicole orpington

I was very disappointed with the service I received. The staff seemed more interested in their mobile phones than assisting me. I had to repeatedly go up and ask for help, as no assistance was being offered. It made me feel like walking out. I’ve had a better experience with the staff on Sunday, honestly, this experience will make me think twice about coming back to the store on weekdays.
The staff seemed very unhappy and miserable, unwilling to get off the sofa. It felt like I was taking them away from their mobile phones. I had to keep asking for help, as no assistance was offered. This made me feel like walking out, and while I’ve had better experiences before, this visit will make me think twice about returning on weekdays.

We were well treated - left alone to browse without feeling awkward, and staff were supportive in answering our questions once we had decided on our sofa choice.

Excellent service and very good value for money would recommend

Ordered and paid for sofas. Delivery up to 6 weeks. Now week 7 and no communication whatsoever. Phoned store last week. Told me to ring if no email in another week. Not impressed and have been told cannot cancel order, just have to wait. I would not shop there again

Very attentive and helpful assistant Hilee greeted me at the Orpington store
Gave me information on the product I had chosen and dealt with my purchase efficiently.
A very pleasant experience

Great experience with Sofology! I was looking for my 1st special sofa and was looked after by Zacklyn. She was fantastic, very knowledgeable and very kind to spend over an hour jumping from sofa to sofa with me :) She listen to what I wanted and showed me options for exactly that, always making sure i relay any questions. Because of such enjoyable experience I decided to place my order with her there and then. I’m excited for my delivery and would definitely recommend in store experience! Which I will do again for a new Loveseat next :)
Best wishes,
Irina
UPDATE DELIVERY: I received my sofa and wanted to update that my delivery process was very good. Originally date when putting order was 5 Nov, I received email prior to that confirming delivery booked for 7th. A day before sms and email came with a slot for next day and luckily I was Drop 2. Delivery guys also called half hour before on a day to let me know they close by. No problems getting sofa in and gents took their shoes off which i find very respectful.
For the quality and comfort i will need some time to test and will update!

Zack was very helpful.

Nicole was excellent, very good customer service

Nicole helped me today very good service thank you so much

My partner and I visited Sofology in Orpington with a rough idea of a sofa we wanted to buy from another business. Shortly after entering we were approached by Hayley (H - apologies for not correct spelling of name) who asked us if we needed any help, we explained we were browsing after deciding on another sofa elsewhere. H said that's absolutely fine feel free to look around and if we need anything to let her know. Then my partner spotted a similar sofa to the prior one we decided on which came with more colour options. Well even though we looked around the decision had been made which my partner announced to H and we then proceeded to look at purchasing the sofa. H explained the buying process and answered all our questions in a very friendly and professional manner and eased us when applying for the finance option as I personally thought my recent changes in address and career would affect my Credit rating which they didn't which left us both feeling that Sofology was definitely the right place to buy our new sofa from.

Zackyln and Nicole are fantastic and very helpful!

Lovely young lady very efficient, new about her products. Very good experience 👌 thank you

I had Nicole who helped with my purchase and she was fantastic. Super patient with us while we struggled to pick a colour and was great at finalising all the details so that I could purchase my dream sofa!

Hailey approached us very promptly on arriving at the store and helped us by answering a few questions we had having already looked on line. Sofa is due before Christmas. My experience so far has been excellent, and once again....thanks Hailey, you were a star.

Staff in sofology Orpington were really friendly and helpful. More importantly didn’t feel pressured and any point and happily allowed to walk away and think about it. Ordered online at home once we’d measured properly.

Great service and really helpful

Great choice of sofas and prices. Sales people very helpful. Sofa not arrived yet so can't comment on whether it's worth the money. Awaiting delivery date

Popped into Sofology on Sunday and met Zackeline who gave and sent us details of the lounge furniture my wife and I both liked there was no sales pressure at all regarding sales just very helpful service. Returned a couple of days later and met Molly who was lovely to she helped with a few questions and completed the order and sale very smoothly. Both Zackeline and Molly were both excellent. Well done to you both.