The reps did not hover or make me feel pressured. They encouraged me to go home and think and measure before making a final decision. When I came back to the store and said I only had a lunch break to... See more
Company replied
Location
Switch locationUnit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
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Kate was really good - she explained all the options and the process in great detail. It was an enjoyable experience. We even had a brew and colouring books for the grandkids. Highly recommended.
Company replied
We had a really helpful, cheerful and patient staff member who generally offered support without being pushy. This made a very good impression of your company and a good experience all round.
Company replied
We were assisted by Ben, he took time to explain about the product to us and he offered refreshments and many options in the store. The reception we received and customer service was out of this world... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, United Kingdom
4.9
Excellent
2K reviews
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The staff member that dealt with us…always goes the extra mile with us every time we shop there. Lovely lady
The staff member that dealt with us remembers us each time we visit the store and greets and makes our shopping experience most enjoyable!
September 26, 2025
Reply from Sofology - Peterborough
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
We've never had anything but a great…
We've never had anything but a great experience, and always come away with a purchase.
Shout out too to the delivery team who have been brilliant in the past and we look forward to our new sofas in December.
This is how furniture stores should be run...top class from start to finish.
September 20, 2025
Reply from Sofology - Peterborough
What a fantastic review, thank you so much for taking the time to write this 😊
Great experience buying our sofa
Great experience buying our sofa. Jamie was super helpful and friendly, made the whole process easy and pain free! Highly recommend!
September 20, 2025
Reply from Sofology - Peterborough
Thank you for taking the time to write this great review Sara :-)
Really helpful and positive experience
Just bought a new sofa from here and the experience was great, massive thank you to Sai for going through everything with us and answering all our questions and queries. Looking forward to receiving the sofa soon!
September 19, 2025
Reply from Sofology - Peterborough
Thank you for choosing Sofology and leaving us this great review :-)
All staff involved were of a very high…
All staff involved were of a very high standard. Very pleased with the service.
September 16, 2025
Reply from Sofology - Peterborough
Thank you for sharing your experience :-)
Excellent customer service
Welcomed by Sai who showed great knowledge and was very helpful during our visit today.
We left feeling very well looked after and look forward in receiving our new purchase.
September 19, 2025
Reply from Sofology - Peterborough
This is a great review, thank you for taking the time to share :-)
Fantastic service from Sai
I had a great experience from start to finish, Sai introduced herself when I arrived but didn’t feel pressured when I walked around I tried many different sofas and when I was comfortable Sai came across and provided lots of help and guidance. She was very knowledgeable and made the whole transaction seamless to the end. Fantastic customer service and highly recommended.
September 18, 2025
Reply from Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
New Sofa purchase
Jamie was very helpful when we made our first visit to Sofology looking for replacements for our two sofas. He was courteous but also gave us our own space to look around. When we had questions he was on hand to help us make our decision.
September 14, 2025
Reply from Sofology - Peterborough
Thank you for taking the time to leave us a review :-)
Jamie the chap at the store
September 10, 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Really happy
Really happy. Sai was excellent and very patient with us and offered great advice like moving cushions into ambient lighting at the front of the store to understand how colours would appear different.
September 15, 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Pleasent experience
Jamie was very helpful and explained everything clearly about our order. A very pleasant purchase on a new sofa and chair.
Will recomend
September 15, 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jamie. Have a great day 😊
Very straightforward purchase. Great from start to finish.
Brief introduction when we arrived and then left to browse the store, just how it should be. We chose a sofa and after that everything was straightforward. Thanks Jamie.
September 13, 2025
Reply from Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Peterborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
A welcoming and homely ambiance
The attendant was apt. She knows what she’s doing. Beautiful smile to make you comfortable. Sense of humour to get a connect.
September 6, 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Exceptional Service well done Sai!
We entered the Peterborough branch quite late on a Sunday afternoon 16:30 just to look for a new sofa. Sai attended to our every need and explained many options after giving our requirement's. Very knowledgable on the companies range and configurations. The store closed at 5 but we were there until past 5:30pm and Sai was only too please to make sure we understood our purchase and payment. Exceptional service. I hope the delivery process is as easy and customer focused. Our experience today gives every confidence it will
September 7, 2025
Reply from Sofology - Peterborough
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Great sales lady Sai and extremely…
Great sales lady Sai and extremely helpful and explanative, highly recommend to all family and friends.
September 4, 2025
Reply from Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kieran from the peterbough area was…
Kieran from the peterbough area was very helpful, moving the whole sofa around to make it fit just for us. Thank you, we may have not got the sofa without it being moved around. Very helpful and funny.
September 6, 2025
Reply from Sofology - Peterborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great staff and choice of sofas
Showroom well laid out and staff very helpful. Jamie was particularly patient with us as have a tight delivery space so needed everything breaking down into component parts
September 5, 2025
Reply from Sofology - Peterborough
Thank you for taking the time to share your experience :-)
Reply from Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sai was amazing from start to finish
Sai was amazing from start to finish, a massive thank you for helping us through the process.
We can’t wait untill it arrives!
Highly recommend ❤️
August 30, 2025
Reply from Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
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