Jamie was amazing, he sold us our sofa. When we went into the store we were greeted, explained how some deals worked, colours and the store. Then we were left to look ourselves which we really... See more
Location
Switch locationUnit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Me and my partner went to Sofology to look at some sofas, at start we didn’t have intention to buy one. We had some options but decided to look at other stores. I must admit, first choice is always th... See more
Company replied
Lovely staff who were very friendly. Clean store. Couldn’t fault the customer service we received. Would definitely recommend
Company replied
Would be an easy 5 stars if your material swatches were easier to obtain. Couldn’t order on line and if it wasn’t for Sue in customer services I would have given up and purchased elsewhere. Peterbo... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, United Kingdom
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peterborough Store - Jamie
Jamie the Sales Advisor was very informative and made the whole process very smooth. Allowed us plenty of time to browse/make a decision and stayed beyong closing time to complete the paperwork.
November 3, 2025
Reply from Sofology - Peterborough
Thank you for sharing your experience :-)
Super buying experience
Sales team are very knowledgeable about the product and give relaxed, no pressure sales advice. Looking forward to receiving our new sofas.
November 2, 2025
Reply from Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Was destined to buy
I was down there recently and the lady who was helping us was so lovely going through the purchase of a chair, to match the sofa I already have in my lounge . I think it was meant to be as the chair had 50% off a bargain
October 28, 2025
Reply from Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
I couldn’t get a fabric sample to take…
I couldn’t get a fabric sample to take home otherwise it was good
October 29, 2025
Reply from Sofology - Peterborough
Hi Mrs Lunn, thanks for your review. You can order swatches free of charge from our website by going into the range and clicking into the colours! If you have any other questions please do not hesitate to reach out 🙂
Helpful and welcoming
Very warm, welcoming show room. Staff were helpful and informative but weren’t pushing a sale at all. James answered all questions we had and more to find the perfect package for our needs
October 28, 2025
Reply from Sofology - Peterborough
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
The Lady who helped us was great very…
The Lady who helped us was great very knowledgeable and was very thorough. The only thing which was disappointing was delivery charge but everything else absolutely spot on
October 25, 2025
Reply from Sofology - Peterborough
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
First house, first sofa!
Had a great sofa shopping experience today in the Peterborough DFS.
Me and my girlfriend have just purchased our first home and today we bought our first sofa (currently sat on deck chairs!).
Sai, was an absolute gem, very helpful and attentive. Cheers!
October 26, 2025
Unprompted review
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Amazing service from Sai and the rest…
Amazing service from Sai and the rest of the team. Nothing too much trouble. Highly recommend.
October 26, 2025
Reply from Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review!😊
Great experience buying a new sofa!
The sales assistant we dealt with was very helpful and explained the payment options available, the fabric choices and delivery time frame. She made choosing a new sofa very easy. Good range of styles on offer too.
October 21, 2025
Reply from Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very welcoming and helpful
The sales rep jamie was very helpful and very knowledgeable and made both my wife and I very comfortable
October 21, 2025
Reply from Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Our fantastic sociologist was Sai.
Our sociologist was Sai. She was fantastic. She connected her phone to the sofas music system and allowed my daughters to play music on it. She gave them popcorn and biscuits and a drink whilst we filled out the forms. When choosing our sofas, Sai made sure we got exactly what we wanted without being pushy. She was very helpful.
October 11, 2025
Reply from Sofology - Peterborough
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Great customer service
October 18, 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very friendly atmosphere
Very friendly atmosphere, Sai our sales representative was extremely helpful and guided us all the way from start to finish. Highly recommended.
October 12, 2025
Reply from Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Incredibly helpful staff
Incredibly helpful staff, knew their product and overall a really good experience. I would highly recommend the team in Peterborough.
October 11, 2025
Reply from Sofology - Peterborough
Thank you for choosing Sofology :-)
Great salesperson
October 7, 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were attentive but not…
The staff were attentive but not overbearing. A very pleasant experience to shop there
October 5, 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
I recently visited Sofology to purchase…
I recently visited Sofology to purchase a sofa, and Jamie provided outstanding service. He was professional, knowledgeable, and patient throughout the process, taking the time to explain everything clearly. I truly appreciated his help and the excellent level of customer care he delivered.
October 8, 2025
Reply from Sofology - Peterborough
What an amazing review, thank you so much for taking the time to write this 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.