Sofology - Peterborough Reviews 

2,166
TrustScore 5 out of 5

4.9

Unit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB


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Rated 5 out of 5 stars

Jamie was amazing, he sold us our sofa. When we went into the store we were greeted, explained how some deals worked, colours and the store. Then we were left to look ourselves which we really... See more

Rated 5 out of 5 stars

Me and my partner went to Sofology to look at some sofas, at start we didn’t have intention to buy one. We had some options but decided to look at other stores. I must admit, first choice is always th... See more

Company replied

Rated 5 out of 5 stars

Lovely staff who were very friendly. Clean store. Couldn’t fault the customer service we received. Would definitely recommend

Company replied

Rated 4 out of 5 stars

Would be an easy 5 stars if your material swatches were easier to obtain. Couldn’t order on line and if it wasn’t for Sue in customer services I would have given up and purchased elsewhere. Peterbo... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(2,166)

18,643 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful corner sofa.

It was a lovley experience choosing our new corner sofa and chair. The sales lady Famida that helped us was really nice and friendly. She explained everything to us and was so helpful. Looking forward to the delivery. I'm sure It will all run smoothly. Thank you sofology.

November 23, 2025
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Reply from Sofology - Peterborough

Thank you for awarding us 5 stars Nicola :-)

Rated 5 out of 5 stars

Jamie was professional and friendly

Jamie was professional and friendly. He obviously knew a lot about the product which he shared with us without making us feel under pressure.

November 25, 2025
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Reply from Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Good range of products and great…

Good range of products and great service.

November 21, 2025
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Reply from Sofology - Peterborough

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Danielle was amazing

Danielle was amazing! She explained everything we needed to know and we never felt rushed. All in all a pleasant experience which is usually a stressful one.

November 23, 2025
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Reply from Sofology - Peterborough

Thank you for your feedback! We're glad to hear that Danielle provided a positive experience and that you felt comfortable during your visit. Your kind words and perfect rating are appreciated, and we will share your compliments with Danielle. If you need assistance, please reach out.

We look forward to welcoming you back to Sofology Peterborough!

Rated 5 out of 5 stars

As always fantastic service,friendly…

As always fantastic service,friendly people lovely store

November 21, 2025
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Reply from Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Very informed staff

Very informed staff, encouraging to sit in all sofas. Friendly and not pushy.

November 16, 2025
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Reply from Sofology - Peterborough

Hello, thank you so much for your review. We are so happy to hear this!

Rated 5 out of 5 stars

Staff were not pushy,very pleasant and…

Staff were not pushy,very pleasant and nice to talk to.

November 18, 2025
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Reply from Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Sai was a great help

Sai was a great help! Everyone in store was very friendly, excited for our new sofa!

November 16, 2025
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Reply from Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

We ordered our sofa today at the Maskew…

We ordered our sofa today at the Maskew Avenue at Peterborough. We were looked after by Kate. She was very professional, kind and provided us with all information. Thank you for all the help and support.

November 16, 2025
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Great customer service

Great customer service, found what we wanted and we were dealt with promptly and effectively.
Thank you will shop again.

November 15, 2025
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Fameda was lovely and helpful

Fameda was lovely and helpful. Easy to order. Staff can’t be any more helpful they give you space to discuss and look without hovering like other sofa stores I’ve been too. The store itself is peaceful calm and quiet. 100 % recommended

November 15, 2025
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Experienced friendly sales team …

Experienced friendly sales team great knowledge also offering great interior design tips

November 15, 2025
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

No pressure or push for a sale or addon…

No pressure or push for a sale or addon products

November 8, 2025
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Reply from Sofology - Peterborough

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Famida the sales consultant was very…professional, knowledgeable, helpful and didn’t pressure us at all which was great.

Famida the sales consultant was very professional, helpful and informative. She was friendly and didn’t pressure us at all which was nice to have space and time to discuss

November 6, 2025
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Fabulous customer service by Fam who…

Fabulous customer service by Fam who was friendly, warm and not pushy. Thank you Fam!

November 9, 2025
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Perfect Service

Sai was eager to help us as soon as we stepped in store but equally understood to give us time to explore independently, which is so important when you enter any store. Sai talked us through our order and adapted the conversation to our needs as a family, understanding that we have a 5 year old child and a new born child. Thank you

November 9, 2025
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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