Sofology - Peterborough Reviews 2,156

The customer service was great thanks to Hadi who attended to us. He was really patient and helpful.

I was very pleasantly surprised with the attention to detail shown by the staff as well as their knowledge of the product. Sia was very helpful and came up with some alternatives I hadn’t thought of

Famida, was so welcoming and helpful without being too pushy, which helped our experience of choosing a sofa. We were advised of the quality and durability of the material we chose which was important to our choice. We were also shown a swatch colour sample against the actual sofa we had picked out and this confirmed exactly what we wanted. Thank you Famida, we look forward to receiving our sofa in due course.

Very attentative salesperson, so helpful and knowledgeable.
I came away after ordering just what I wanted .
Can’t wait to get it in my home and start enjoying it.
Very satisfied so far . Hoping delivery and sofa will live up to expectations 🤞

Ben was wonderful today and very knowledgeable!

Very good experience. Had a lovely lady called Sia who went through everything with us. Was very patient. Did not feel any pressure to buy. Sia gave us excellent customer service answered all our questions. Allowed us the time we needed to to decide and go through everything before we spent on a considered purchase. Best service from a shop that I have had in a very long while.

Excellent service throughout. Famida was always on hand to help with our many concerns and questions. Options were carefully explained and we felt we were able to take our time without any pressure to buy. The staff made a good cup of tea too.

The sales person approached us and checked.
Understood our requirement and gave us good option and also shared us a deal which we never expected

The customer service was brilliant, highly recommend speaking to Kate, she was super and made the process very easy and clear!

We were helped by Said she also sold us a sofa 5 years ago we didn’t recognise her at first but it just goes to show that she’s great at her job and sold us again another sofa and chair.

Hadi was so welcoming when we first went in to look for a sofa, we went back the following weekend and purchased what we had seen & Hadi was extremely helpful & knowledgeable, he did not push us to buy extras but explained what we could get for protection etc.

Friendly staff
Everything explained when ordering our new sofa
Having to wait 15 weeks only down side

Famida was an amazing sales person and talked us through everything

Excellent service from Ben! He made the whole process quick, easy, and actually enjoyable. We’re thrilled with our purchase and couldn't have asked for better assistance. Five stars!

Sai was so helpful, patient and knowledgeable. She was brilliant.
No pressure by staff when walking round.

Really helpful and friendly.

Sia was very helpful without being pushy or intrusive, she was very knowledgeable and gave us good advise.

A really pleasant experience with Sai. Never went for the hard sell and was extremely knowledgeable. Happy with the customer care I received.

Best Wishes

Had great service on both visits to the shop from Ben, Sai and Manager Ryan. We were unsure on which sofas to buy at first and had two rooms to consider buying for. It was nice not to feel rushed in choosing by staff. They dedicated their time to us and explained everything well.

Good range of products to choose from. And range of colours and different fabrics.
Salesman Jamie wasn’t pushy at all, went through all options and explained everything we needed to know. Walked away happy with our choice.