Sofology - Peterborough Reviews 

2,166
TrustScore 5 out of 5

4.9

Unit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jamie was amazing, he sold us our sofa. When we went into the store we were greeted, explained how some deals worked, colours and the store. Then we were left to look ourselves which we really... See more

Rated 5 out of 5 stars

Me and my partner went to Sofology to look at some sofas, at start we didn’t have intention to buy one. We had some options but decided to look at other stores. I must admit, first choice is always th... See more

Company replied

Rated 5 out of 5 stars

Lovely staff who were very friendly. Clean store. Couldn’t fault the customer service we received. Would definitely recommend

Company replied

Rated 4 out of 5 stars

Would be an easy 5 stars if your material swatches were easier to obtain. Couldn’t order on line and if it wasn’t for Sue in customer services I would have given up and purchased elsewhere. Peterbo... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,166)

18,643 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Famida was absolutely brilliant and…

Famida was absolutely brilliant and gave all the help required to make our minds for the purchase. Manyvthanks

January 15, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Famida. Have a great day 😊

Rated 5 out of 5 stars

Kate was fantastic

Kate was fantastic, really knew her stuff, had the patience of a saint with all our questions. When asked technical questions around the exact build of the sofa option we had chosen she was knowledgeable and took the time to review the data sheets so she could be 100% certain that we were given the right information. Nothing was too much trouble and we were encouraged to spend time "playing" with the sofa so we knew it was the right choice for us.

January 11, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Thank you for taking the time to write this amazing review :-)

Rated 5 out of 5 stars

Informative & friendly - Great Service

Informative & friendly, made the purchase easy. As a little disappointed at the delivery price & no room to deal though

January 12, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Excellent service

Patient
Helped with son
Explained everything

January 10, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Excellent support and advice provided…

Excellent support and advice provided with clear demonstration of options by Famida

January 10, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

went above and beyond to help with our…

went above and beyond to help with our sofa quest.

January 10, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

What a pleasurable experience 😊

Hadi,the young man that helped us with our purchase was a lovely,friendly chap,very helpful and not pushy at all,he was very thorough when checking everything was sorted correctly,in all a pleasurable experience thanks to him and he is a credit to the company 😊

January 10, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi there, thank you for your review. Another great review for Hadi, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Danielle

Danielle. She was so helpful and really
Made you feel relaxed and she told us everything about the sofas. I would highly recommend going to see her. She is absolutely brilliant

January 7, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Thank you for taking the time to write this great review!

Rated 5 out of 5 stars

Right company, Right Product and the Right People.

When we arrived we were introduced to the company and the building contents and left alone until we were ready to find out more information about certain products. Sai is well informed about the products on offer and helped us through the different aspects of the price structures. When we were ready to buy, we knew exactly which decision was right for us. Can’t thank Sai enough for all her knowledge and understanding.

January 7, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Thank you for sharing your experience :-)

Rated 5 out of 5 stars

Happy for you to keep going back and back again!

After serval visit to sofology in Peterborough, we eventually made our decision on the sofa set we wanted!
We were served by Hadi, a young knowledgeable young man.
Hadi had made each visit feel comfortable, and no pressure like other sales people with other companies.
We went in serval times, due to the fact my husband and I could not agree which set would be right for us! and each time Hadi made us feel welcomed and explained things over and over, until we were 100% satisfied.
Nothing was to much trouble, and if he wasn’t sure of anything, he would double check with his colleagues.
I have not yet received my sofas, so can’t comment on them, but as for a service provided by Hadi on behalf of sofology, I can not fault and would highly recommend.

January 4, 2026
Unprompted review
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Thank you for taking the time to write this great review :-)

Rated 5 out of 5 stars

Very helpful

Very helpful

January 4, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Thank you for awarding us 5 stars Nicky

Rated 5 out of 5 stars

Good experience

We were welcomed into the store by Sai who asked our requirements and led us to the units that related to our needs. she explained all the options and answered all questions honestly, the main thing for us was that Sai was not pushy and did not pressure us for a sale, if she had we would have left the store. All in all Sai provided a positive purchase experience.

January 3, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

I visited Sofologly on Friday 2nd…

I visited Sofologly on Friday 2nd January 2026, Sai the sales assistant was very friendly, helpful and knowledgeable, there was no hard sell and the advice I received was very useful and helped with making my decision. From browsing around the store to making a purchase was effortless, I would highly recommend a visit to Sofology if you’re looking for some new furniture, and if Sai assists you, you will be in very good hands. Thanks, Michael.

January 2, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 5 out of 5 stars

Great service

Great service - Sai was brilliant

January 4, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Thank you for the amazing 5-star feedback! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Fantastic service

Fantastic service, no pushy sales approach just genuine helpful advice

January 4, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Sai was extremely helpful guiding us…

Sai was extremely helpful guiding us through options to get exactly what we wanted

January 4, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi there, thank you for your review. Another great review for Sai, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Kate - totally outstanding customer service

The entire team in the store were incredibly welcoming and even remembered me from my first visit a few weeks ago, which was such a lovely touch. Kate was outstanding in helping me find the perfect sofa for my home—she was patient, knowledgeable, and genuinely understanding of our needs. Truly first-class service from start to finish. Highly recommended!

January 3, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

What a fantastic review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Lovely showroom and helpful staff

Lovely showroom and helpful staff. So happy to visit a store and try before buy.

January 2, 2026
Sofology - Peterborough logo

Reply from Sofology - Peterborough

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look