Sofology - Plymouth Reviews 

Lauren was friendly efficient and made my purchase a pleasure

Great service.Andy was helpful.
And knowledgable, and also had a great sense of humour.
He was also very patient !

I will highly recommend visiting this store.

Fabulous choice, great salesperson, Hayden, with very good product knowledge and no pressure to buy.
We ended up being undecided between 2 sofas and Hayden created an online basket for us to edit at home to our preference once we were sure.
The 0% interest payments, with options of 1, 2 and 3yrs, and a deposit amount of our choice, made buying a sofa we love easy and very affordable.
Highly recommend.

Tilly was very helpful in answering our questions about the sofa, her kind manor, helpfulness and understanding was outstanding. And made the purchase easy and straight forward.

Tilly was fantastic. Really helpful with every step of the process. Fantastic customer service from start to finish.

The assistant, Tilly, was absolutely wonderful. We even hugged her at the end as she was so warm, helpful and beyond informative. Please pass on my gratitude and thanks

Good customer service

Kuzum was very helpful and friendly. He allowed us time to browse on our own and didn’t follow us round the shop which was refreshing. The service was great and we are looking forward to receiving our new sofa.

We met Tilly at the ideal home exhibition. We worked with her during the following few days to ensure our order was correct, even though they were not official working days for her. She has been helpful and professional throughout.

Great product knowledge and everything explained clearly by Callum.

Chris was really helpful with explaining everything we needed to know when buying a sofa

Great customer service from both Chris and Callum - Didn't push us towards anything, but was there when we needed them to answer any questions and offer helpful advise! Thanks guys, looking forward to our sofa!

I was worried I might not be able to get my new furniture through the doors, so I was holding off ordering. I called the Plymouth branch and a member of staff was helpful in explaining exactly how the furniture would be delivered. I felt reassured and placed my order. Very helpful and professional.

We went to Sofology because of the problems we had with delivery from other furniture companies. After finding a sofa we were told that delivery would be in 7 weeks or earlier, but after 12 weeks and numerous calls to find out when we could expect delivery, told that they have no idea why delivery has been delayed (not what we were told in previous calls with customer services who told us it would likely be delivered the next week). Now we are told that delivery will ‘hopefully’ be in another month but they would call us in 3-4 weeks with an update, so only 9 weeks later than the delivery date we were originally given and that’s if they can be believed. Unfortunately it’s now hard to believe anything they say.

Very helpful

Excellent whilst not being pushy.Callum was very affable, helpful and informative.Faultless!

The assistant was very helpful and professional and pleasant

Easy purchase and the option for interest free credit is a winner.

I had the pleasure of being assisted by Tilly, and I couldn’t be more impressed with the level of service I received. From the moment I reached out, she was attentive, professional, and genuinely eager to help. She took the time to listen to my concerns, provided clear and helpful solutions, and went above and beyond to ensure I had a great experience.

Tilly’s patience and friendliness made the entire process smooth and stress-free. It’s rare to find someone so dedicated to customer satisfaction, and she truly set a high standard for exceptional service.

Chris gave us excellent advice and helped us choose the correct sofa.
The sofa is good value and we are happy with the full service.
We decided to take the extended warranty and stain cover.