Sofology - Preston Reviews 

2,506
•
TrustScore 5 out of 5

4.9

Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY Preston, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Helpful staff, who allowed you to browse freely. Showroom clean and accessible. Knowledgeable when it can to purchase what rhe products could do and different configurations. Finance options also... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Gary (Preston Branch) was amazing! Sat us down and went through everything with us. Not pushy or looking for a sale just a genuine guy with great advice as pet owners. Highly recomm... See more

Company replied

Rated 5 out of 5 stars

Friendly, knowledgeable sales person no pushy, and got the sofa we are after at a good price and was also offered a coffee.

Company replied

Rated 5 out of 5 stars

From walking into Sofology we were met by a superb salesman who made us so welcome, firstly with a nice cuppa!! We were then left to look as long as we wanted at all the sofas. Job well done, and we... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Accessories
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store
  7. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY, Preston, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,506)

16,191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great purchasing experience

Friendly staff, very helpful and knowledgeable. Easy purchase.

February 8, 2026
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Reply from Sofology - Preston

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Happy with the experience

Jay answered all questions clearly and gave us all the info required to make am informed decision

February 11, 2026
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Reply from Sofology - Preston

Hi there, thank you for your review. Another great review for Jay, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Luke and Amanda were fantastic in their…

Luke and Amanda were fantastic in their service today- very knowledgable, helpful and nothing was too much trouble! We really appreciated their time and efforts in ensuring we got the sofa of our dreams! Thank you very much!

February 6, 2026
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Reply from Sofology - Preston

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Great service from the Sofology sales team

Great service from the team in Sofology, very helpful during all our visits, fantastic choice of styles, colours and materials.

February 4, 2026
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Luke was courteous and extremely…

Luke was courteous and extremely helpful in store today, and helped us finally decide on our perfect sofa.
Happy customers
Thank you

February 5, 2026
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Reply from Sofology - Preston

Thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Very helpful

Russ was very helpful and we were impressed with the range of sofas

January 31, 2026
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Russ. Have a great day 😊

Rated 5 out of 5 stars

Purchased a sofa today at the Preston…

Purchased a sofa today at the Preston branch. Excellent customer service from the sales representative mo there was no pressure or looking over your shoulder at every move like other sofa shops . Great service all round

February 3, 2026
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Reply from Sofology - Preston

Thank you for warding us 5 stars Mr Booth

Rated 5 out of 5 stars

Customer service fab

January 31, 2026
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

No rush experience

Staff member greeted us within seconds of entering the store. Very pleasant and warm mannered, asking if we had shopped in Sofology before, which we have.
Our requirements for a sofa were very specific, but Doreen and the other Sofologists assisted and directed us to sofas as near to as possible our criteria even offering a cup of tea while we were pondering our choices.
Overall a very pleasant experience which resulted in a second visit the same day to purchase a sofa

January 29, 2026
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Reply from Sofology - Preston

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Luke was fab, explained everything in detail.

Such a great wide range of sofas to choose from. Luke who helped us was fabulous. Really nice lad. Took time to explain everything in detail.

February 1, 2026
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

No pressure top service

No pressure, pleasant staff that let us browse at our own pace - would recommend

January 25, 2026
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Reply from Sofology - Preston

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Friendly staff

January 31, 2026
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Reply from Sofology - Preston

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Excellent service

Excellent service and knowledge. The whole buying process was clear and swift.

January 29, 2026
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Reply from Sofology - Preston

Thank you for sharing Craig

Rated 5 out of 5 stars

Friendly Team

Friendly Team, knowledgeable, given plenty of information, good choice of sofas, reasonable prices, dog friendly.

January 13, 2026
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Reply from Sofology - Preston

Thank you for choosing Sofology!

Rated 5 out of 5 stars

A very good experience

A very good experience, Doreen the shop assistant helped us by explaining all the colours we could have all the fabric details everything we needed to know .

January 27, 2026
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Doreen. Have a great day 😊

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