Sofology - Preston Reviews 2,468

The sofologist on our arrival was helpful and welcoming, but didn't follow us around the store which is important to the customer,once we chose the sofa she helped in every way possible

There was so much choice! Even better, the staff were available but introduced themselves then left us alone to wander around and try all the sofas out. When needed' they answered questions, but they didn't helicopter around as most do in these types of places. It made the whole experience really relaxed. This allowed us to choose our perfect sofa at our own pace. As soon as we had, Doreen sorted everything out and we were on our way. Can't wait for the sofa to arrive.

Luke was very polite and knowledgeable He answered all our questions Staff were very friendly not at all pushy

Jay and Amanda were very helpful matching new sofa and footstool with colours and fabrics of previous sofa.

I have already submitted a positive review
However the experience was excellent from walking into the store to purchasing the staff were very knowledgeable and helpful with out pushing for a sale we felt we were in control of our own decisions and would highly recommend

Lewis was amazing x very professional x and no pressure buying x

Really wished we had read these reviews before going to Sofology, because we would have been saved the rotten after service, as we’d never have entered the store. What amazes me, is Sofology replies underneath each bad experience that they are sorry and to contact them. But they do nothing to solve the problems, which looking at the 1 stars is a gigantic issue. They also upsell, with several add ins which doubles the initial cost.

Very good great service

Even though the sofa we wanted was sold the team went above and beyond to check if they had it available in another store for us

Attentive young man who was very knowledgeable . Very pleasant yo deal with on both occasions

Visited the Preston Branch at Deepdale today and was helped by Mo. He was super helpful, really knowledgeable and very polite and friendly.

Visited Sofology at Preston Deepdale today. We were warmly greeted by Mo then left alone to browse at our leisure. The range of sofas was extensive and of a high quality and the store was laid out well. We were at no time hassled or followed, as we have experienced in other furniture stores. When we asked for information Mo’s advice was clear and precise, we never felt under pressure to commit. Our whole experience was very pleasant thanks to him and our customer experience played a big part in us purchasing furniture on the day.

Garry was fantastic thank u very much

Amanda was fantastic and really helpful!

Luke made choosing a sofa a joy. He was so helpful explaining which sofas could be easily be delivered without getting stuck in our 1920s hallway. He really took the stress out of it all. Looking forward to receiving our sofa soon.

We were left alone to wonder round the store to see what we liked. Once we found something , all the options and prices were explained to us by Amanda who was very helpful.
Thankyou, looking to our new sofa and chair being delivered

Really great engagement, knowledgeable, no hard sell - personable and clear

Great from start to finish. Looking forward to delivery. Wish it could be a little sooner.