Helpful staff, who allowed you to browse freely. Showroom clean and accessible. Knowledgeable when it can to purchase what rhe products could do and different configurations. Finance options also... See more
Company replied
Location
Switch locationUnit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY Preston, GB
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See what reviewers are saying
Excellent service. Gary (Preston Branch) was amazing! Sat us down and went through everything with us. Not pushy or looking for a sale just a genuine guy with great advice as pet owners. Highly recomm... See more
Company replied
Friendly, knowledgeable sales person no pushy, and got the sofa we are after at a good price and was also offered a coffee.
Company replied
From walking into Sofology we were met by a superb salesman who made us so welcome, firstly with a nice cuppa!! We were then left to look as long as we wanted at all the sofas. Job well done, and we... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY, Preston, United Kingdom
4.9
Excellent
3K reviews
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We went through everything in detail.
We went through everything in detail.
Staff were great and kind.
Expensive item, needed time and clarity to make a great purchase, thanks for great customer service.
July 25, 2026
Reply from Sofology - Preston
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Jay was amazing
Jay was amazing
After the disappointing realisation that the sofa we wanted was discontinued in white
We talked through options with zero pressure
July 18, 2026
Reply from Sofology - Preston
Thank you for awarding us 5 stars!
The lovely member of staff who dealt…
The lovely member of staff who dealt with us made the experience so easy and not pushy.
July 9, 2026
Reply from Sofology - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
Great experience with good advice
Very good advice from Russ, who made the whole experience stress free.
July 8, 2026
Reply from Sofology - Preston
Hi there, thank you for your review. Another great review for Russ, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Preston
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We had a very positive experience.
We had a very positive experience, the sales person was very helpful and welcoming and explained the product information into a clear details. I would recommend.
June 26, 2026
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
5 stars
Friendly, non-pressured and informative- a good experience from start to finish.
June 26, 2026
Reply from Sofology - Preston
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The young gentlemen who served us was…
The young gentlemen who served us was very polite and seemed knowledgeable
June 7, 2026
Reply from Sofology - Preston
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Preston
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Awful
Awful. Don’t use. Lied. Lost the sofa. Waited months. Lied again. Use a customer service centre in Scotland who have no link to Sofology themseles so don’t have access to what Sofology has access to On their computer systems. Absolutely awful customer service staff who are ignorant, rude,swear and treat people like rubbish. While they were on one line I called the shop direct and was kid to again. I eventually found the sofa in Birmingham when I had been told it was in York, but by this time had had enough of the dirt on my shoe treatment and told them to stuff the purchase. I got exactly the same sofa on a better and cheaper deal from Oak Furniture and it arrived in a few weeks. Sofology need to get their act together as this is the second bad experience I have had with them and I will never use them or a linked shop again.
December 28, 2025
Reply from Sofology - Preston
We are sorry that your journey resulted in a cancellation Siobhan.
Patience from Mo
Patience from Mo as I visited a good 3 or 4 times, no pressure and he helped me choose. Thanks
June 5, 2026
Reply from Sofology - Preston
Hi there, thank you for your review. Another great review for Mo, we will make sure to pass this on! Have a nice day.
The person who served us very helpful
The person who served us was very polite and helpful explained all about the Sofa and extras and insurance they where not pushing us it was a good experience.
May 29, 2026
Reply from Sofology - Preston
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Lovely store well set out
Lovely store well set out, in store service excellent didn't pester you, very informative. Second time we have purchased a sofa of them as always fund them and their products good value.
May 8, 2026
Reply from Sofology - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
1 of the 2 sofas is damaged
1 of the 2 sofas is damaged - rips in 2 places, being informed that an engineer will be sent out to look at the issue. Clearly the sofa needs replacing and not repairing.
May 19, 2026
Reply from Sofology - Preston
Hi Mr Ellis, we are so sorry to hear this, please send an email to social.media.complaints@sofology.co.uk with your order details and the details of your complaint and we will take a look into this for you.
Reply from Sofology - Preston
Thank you for awarding us 5 stars Keith.
Reply from Sofology - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
Good customer service
May 19, 2026
Reply from Sofology - Preston
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Preston
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
It was quite straightforward
May 11, 2026
Reply from Sofology - Preston
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Perfect service
The sofologist on our arrival was helpful and welcoming, but didn't follow us around the store which is important to the customer,once we chose the sofa she helped in every way possible
May 10, 2026
Reply from Sofology - Preston
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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