Sofology - Reading Reviews 2,306

We visited the Reading store after viewing suitable sofas on the website. The staff member we spoke to was very knowledgeable and helpful. This meant we could complete our purchase having had our questions answerered.

Excellent customer service

Greeted well, Treated well and good product.

Great choice of styles, configurations, colours and materials, all with great quality and finish. Ali, our salesman, was really helpful and knowledgeable of the products and helped us get to the right choice and options. This is the second time we’ve purchased from Sofology, with the first pair of sofas now 10 years old and still comfy and in great condition. It was just time for a change of style and colour tone. Would thoroughly recommend a visit to the Reading store, if you are in the market for sofas.

Very happy with the service I received

Good service

We visited the Reading showroom knowing what couch we wanted as we visited before. Ali wasn't pressuring us the first time to purchase the couch, he explained to us the monthly payment options.

We weren't sure about the colour, so he was patient with us choosing the right one! He explained to us the after care and the warranty if we wanted it with the purchase and what the benefits are. He was professional and friendly throughout the purchase.

Highly recommend sofology!

Very helpful and fair description of sofa attributes that enabled us to make an informed choice very quickly. Yassar was very good.

I would recommend this specific store to anyone. Sarah was so lovely, me and my husband popped into store this after noon around 4 and found a sofa we loved, we looked elsewhere and just happend to pop back in at 4:50 10 mins before closing! Just to have one last look. Well, Sarah approached us and gave us everything we could possibly need to know with such a smile on her face! Being she was due to finish any minute! She was MORE than happy to help us, and with that we bought the sofa. Sarah truly is a credit to this company. I applaud her, and another very nice lady who I couldn’t quite catch her name, but also extremely lovely, I will now more than likely go there anytime I need something like this again. Absolutely fantastic service. 10000/10

Sarah was excellent. She took great care and time to assist in everything and help with all the options required. Very personable and would have no hesitation in recommending her. Professional, Knowledgeable and Helpful. Perfect transaction. Looking forward to getting our sofas .

Great service with no heavy sales pressure. No pressure to buy. Just honest helpful advice and service.

Highly recommended.

Very helpful & nice and easy process

Faran was really helpful . I was torn with two models of sofa and he went through the benefits of each to help me choose . He the explained the order process .
Really friendly , good humour and polite .

We had an excellent experience with Sofology Reading, we found the staff to be informative without being pushy and happy to answer all our questions.

Found the sofa of my dream thanks to Faran who couldn't have been more helpful.

Nice and easy to deal with very knowledgeable on product

The salesperson was very patient and took the time to thoroughly explain the materials and available options. She checked what was in stock and went above and beyond to help. She demonstrated excellent customer service skills.

Had a great afternoon choosing our new sofas with Sarah. She was really helpful and patient, thank you so much Sarah.

Friendly member of staff who wasn’t pushy and gave us time to decide.

Amber made us feel at ease, after finding the sofa and armchair that we felt would give us everything we need for comfort in our home we found it a really pleasant experience. Amber was in my opinion, an amazing salesperson, knowledgeable great personality and the patience of a saint a huge difference from other salespeople we had met in other furniture shops, she spent a lot of time with us and helped us make the right choice in explaining all aspects of the furniture with an in depth understanding of how sophology had developed such a top of the range latest furniture on feedback from their customers.
We can’t wait for our sofa and armchair to arrive, but the fact that we know everything about them and spent a very comfortable time trying them out in the store is a bonus because we know we have bought a superb product