Sofology - Redbrick Mill Reviews 301

TrustScore 5 out of 5

4.8

218 Bradford Road, Batley, WF17 6JL Batley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Unbeknown to us our visit coincided with the last day of your store at Redbrick Mill in Dewsbury. We met an excellent salesman named Yameen, had a lovely chat and bought a table and a lamp at a fantas... See more

Company replied

Rated 5 out of 5 stars

We were looking for various furniture items for our newly built upmarket holiday collection for 10 people. Your products lived up to our expectations and the knowledgeable staff made our decision eas... See more

Company replied

Rated 5 out of 5 stars

We had decided previously as to the sofa and fabrics required. We had been grateful of the preferred swatch being sent. On the day, the model was no longer on display but Ash phoned another store to... See more

Company replied

Rated 5 out of 5 stars

Visited Sofology at red brick mill Batley today. We’d actually ordered a sofa from a different store yesterday but was unsure on the colour choice . Ash was amazing ! He even got out a paint sample bo... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • 218 Bradford Road, Batley, WF17 6JL, Batley, United Kingdom

  • 03444828282

4.8

Excellent

TrustScore 5 out of 5

301 reviews

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Rated 5 out of 5 stars

The staff are great!

The staff, particularly Maxine, were incredibly helpful and knowledgeable. Maxine even carried a large chair from one part of the store to another so we could view it against a sofa we were considering! The range of sofas and chairs was great, and all at really good value. Red Brick Mill itself is an amazing place to visit and I highly recommend that you visit sofology whilst you are there.

September 13, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Maxine fantastic member of the team

Maxine was friendly knowledgable and really on point with information and customer care.

September 8, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Great staff

Great staff, very helpful. Never felt rushed to make a decision.

August 28, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

After months of struggling to find a…

After months of struggling to find a sofa, we went to the red brick mill branch in Batley and we was greeted by Harriet, who helped us find our dream sofa, she was extremely accommodating and knowledgeable. We are very happy with the level of customer service and look forward to receiving our sofa. Thank you again Harriet!

August 16, 2025
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Reply from Sofology - Redbrick Mill

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Very helpful staff want to point out…

Very helpful staff want to point out how Zakariya and Ash understood what we was looking for and took time in explaining and demonstrating how our new sofa will look they even moved furniture around to give us idea of how the sofa will fit according to our room measurements really happy Ash even looked after my younger son putting movies on for him while we placed our order without disturbance

August 5, 2025
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Reply from Sofology - Redbrick Mill

This is a great review Ash, thank you for sharing your experience :-)

Rated 5 out of 5 stars

Maxine was amazing

Maxine was amazing! Great service

July 28, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

A fabulous company and a pleasant buying experience

I have recently had delivered a new sofa from Sofology. I want to let you know about the fantastic experience with this company from start to finish.

My initial contact was made with a lady called Harriet Booth who assisted me with first class service, helping me to pick colour and materials for my sofa of choice. Harriet gave me top support throughout the whole ordering process.

Equally impressive was the actual delivery process. Two very polite gentlemen delivered, sited and fixed the components of my sofa together, removed all packaging from site all done with smiles and laughter. They also made sure that I was happy with the sofa before they departed.

I thank Sofology for a wonderful service and kind and helpful staff and operatives that made my sofa buying experience so good.

I highly recommend Sofology to you for a professional, and pleasant buying experience.

July 25, 2025
Unprompted review
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Reply from Sofology - Redbrick Mill

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Maxine

Maxine, the Sofologist, who looked after me was extremely helpful and very pleasant. Her advice and knowledge made my decision to purchase very easy. She is a credit to the Company.

July 29, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you for your review. Another great review for Maxine, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Amazing staff

Amazing staff, extremely helpful and personable

July 13, 2025
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Reply from Sofology - Redbrick Mill

Thank you for your wonderful review! We're delighted to hear that you found our staff helpful and personable. We strive for exceptional service, and it's rewarding to know our efforts are appreciated. If you need anything else, feel free to reach out. We look forward to welcoming you back to Sofology Redbrick Mill!

Rated 5 out of 5 stars

Clear about basic features e.g. cost,delivery,

Knowledgeable, courteous so pleasant.
Full explanation of the product , how to care for it and how delivery will be arranged.Gave time for decision. I made a second trip to review my choice and was delighted to deal with Harriet again. A very professional and patient lady….and a lovely sofa achieved. Thanks so much.

July 9, 2025
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Reply from Sofology - Redbrick Mill

Thank you so much for taking the time to share your wonderful feedback with us!

Rated 5 out of 5 stars
Sofology - Redbrick Mill logo

Reply from Sofology - Redbrick Mill

Thank you for your feedback! We're delighted that Maxine provided you with excellent service. Outstanding customer service is a priority for us at Sofology Redbrick Mill.

If you need further assistance or have more feedback, please reach out. We look forward to welcoming you back!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic service from all the staff but especially Harriet - we were made to feel so welcome and she spent lots of time chatting options and providing information along with welcoming our dogs when we returned to place our order.
She also was so helpful via email with pre and post queries and would commend anyone to go to this store

July 5, 2025
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Reply from Sofology - Redbrick Mill

Thank you for your fantastic feedback! We're delighted you enjoyed your visit to Sofology.

Rated 5 out of 5 stars

Great job deal with mr zakirya he will…

Great job deal with mr zakirya he will sofalogy you to the fullest, lol no seriously Lovly people good doin bussiness good deal I bought 2 comple sets.

July 6, 2025
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Reply from Sofology - Redbrick Mill

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Very helpful friendly staff,first class

Very helpful friendly staff, very knowledgeable about the sofa i was looking for, even agreed with me that if you fall asleep on on it then it's a good sofa 😁

June 14, 2025
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Reply from Sofology - Redbrick Mill

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Staff members who served us were very…

Staff members who served us were very informative and advised us well helping us choose the right product. They were friendly and efficient. A credit to the company.

May 21, 2025
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Reply from Sofology - Redbrick Mill

Hello, We are very pleased to hear that you have had a great experience while visiting our store. I would just like to say thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars
Sofology - Redbrick Mill logo

Reply from Sofology - Redbrick Mill

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Maxine at Red Brick

Maxine at Red Brick was approachable and very helpful; she had product knowledge, made suggestions, enquired about our preferences, and was a cheerful, polite, and delightful sales assistant. Excellent service

May 24, 2025
Sofology - Redbrick Mill logo

Reply from Sofology - Redbrick Mill

Hi there, thanks for your 5-star review, we really appreciate the feedback!

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