Sofology - Redbrick Mill Reviews 301

TrustScore 5 out of 5

4.8

218 Bradford Road, Batley, WF17 6JL Batley, GB


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Rated 5 out of 5 stars

Unbeknown to us our visit coincided with the last day of your store at Redbrick Mill in Dewsbury. We met an excellent salesman named Yameen, had a lovely chat and bought a table and a lamp at a fantas... See more

Company replied

Rated 5 out of 5 stars

We were looking for various furniture items for our newly built upmarket holiday collection for 10 people. Your products lived up to our expectations and the knowledgeable staff made our decision eas... See more

Company replied

Rated 5 out of 5 stars

We had decided previously as to the sofa and fabrics required. We had been grateful of the preferred swatch being sent. On the day, the model was no longer on display but Ash phoned another store to... See more

Company replied

Rated 5 out of 5 stars

Visited Sofology at red brick mill Batley today. We’d actually ordered a sofa from a different store yesterday but was unsure on the colour choice . Ash was amazing ! He even got out a paint sample bo... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • 218 Bradford Road, Batley, WF17 6JL, Batley, United Kingdom

  • 03444828282

4.8

Excellent

TrustScore 5 out of 5

301 reviews

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Rated 5 out of 5 stars

Amazing service from Jammi at the red…

Amazing service from Jammi at the red brick store. Can’t wait to receive our new sofa.

May 24, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Yameen was so helpful in helping us…

Yameen was so helpful in helping us pick our new sofas. He was informative and understanding, not pushy and gave us plenty of time to think about our choice. He also took the time to mock up our sofa choice in our living room and helped us with sizes and colourways. We can’t wait for our sofas to arrive - thanks Yameen, you’re an asset to the Redbrick Mill store!

April 24, 2025
Unprompted review
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Reply from Sofology - Redbrick Mill

Thank you for your feedback! We're delighted to hear about your positive experience with Yameen at our Redbrick Mill store. It's wonderful that he assisted you in choosing the perfect sofas without any pressure.

We're pleased that the mock-up and guidance on sizes and colors helped you decide. Yameen is a valuable team member, and we'll pass along your kind words.

We hope your new sofas bring comfort and style to your living room. If you have any questions or need assistance, feel free to reach out.

Thanks again for your review!

Rated 5 out of 5 stars

Great customer service

Great customer service, not pushy. Very informative and helpful.

May 4, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Easy ordering process

Order process very easy,friendly informative staff .My order was placed by phone rather than online so that any questions were answered and resolved immediately.Just waiting for delivery now

May 1, 2025
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Reply from Sofology - Redbrick Mill

Thank you for sharing your experience! We're glad to hear that you found the order process easy and our staff helpful. We hope you enjoy your new furniture and feel free to reach out if you have any questions.

Rated 5 out of 5 stars

Great Service

Friendly, informative, helpful service without being pushy.
Sales Assistants were very patient with us and all the questions we had and helped us with our decision making
Nothing was too much trouble

April 14, 2025
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Reply from Sofology - Redbrick Mill

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

This chair was just right !

Served by very helpful and approachable staff
Thank you

April 7, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 4 out of 5 stars

Sales staff was very friendly and…

Sales staff was very friendly and helpful

April 2, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

Your staff member Yameen was so…

Your staff member Yameen was so professional and knowledgeable very polite, not pushy at all made us feel very at ease

March 22, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you for your review. Another great review for Yameen, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Zac was brilliant

Zac was brilliant a polite knowledgeable young man an asset to the Company.

March 15, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you for your review. Another great review for Zac, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Helpful and Friendly

The team at Sofology were very helpful and friendly, especially Ash. He tried to help us with our search and we were able to make a decision on a sofa that met our needs. We are looking forward to it arriving :)

March 16, 2025
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Reply from Sofology - Redbrick Mill

Hi Hannah, I am very pleased to hear that you have had a great experience while ordering with Ash. I would just like to say thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

good shopping experience…

It was a good shopping experience the location at Redbrick Mill is great we love the building, the girl who helped us Harriet was very pleasant and helpful she didn't rush us and left us alone to make our decision and made us a drink while we decided.

March 17, 2025
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Reply from Sofology - Redbrick Mill

Thank you for sharing your experience Richard.

Rated 5 out of 5 stars

Good sales person

Good sales person

March 15, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Great service

Great service , choice and quality of sofas on sale

February 15, 2025
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Reply from Sofology - Redbrick Mill

Thank you for sharing your great review! We are really happy to hear that you had a good experience at Sofology. We appreciate your feedback!

Rated 5 out of 5 stars

Good service good prices staff excellent

Good service good prices staff excellent

February 11, 2025
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Reply from Sofology - Redbrick Mill

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Another great purchase from Sofology

Fantastic choice of items to choose from, no pressure sales and Harriet made the whole process of choosing our new chairs a great experience. We will definitely recommend to friends & family 😊.

February 8, 2025
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Reply from Sofology - Redbrick Mill


Thank you for your kind feedback! We're delighted you enjoyed our variety and that Harriet made your shopping experience enjoyable. We're glad you love your new chairs, and we appreciate your recommendation. We look forward to seeing you again at Sofology Redbrick Mill!

Rated 5 out of 5 stars

Visited Sofology at red brick mill…

Visited Sofology at red brick mill Batley today. We’d actually ordered a sofa from a different store yesterday but was unsure on the colour choice . Ash was amazing ! He even got out a paint sample book with the colour of the walls in our lounge so we could compare ! Just from the wife mentioning the name of the colour. Nothing was too much trouble for him and he changed our requirements on the order. Would highly recommend a visit there if thinking of a new sofa.

February 9, 2025
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Reply from Sofology - Redbrick Mill

We are so pleased to hear that your visit to the store was a positive one, thank you for sharing your feedback.

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