Sofology - Rotherham Reviews 3,931

TrustScore 5 out of 5

4.9

Unit 4 Beale Way, S62 6EJ Rotherham, GB


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Rated 5 out of 5 stars

Experienced, very welcoming staff (Adie). Put you at ease all the way through. Never pressured us at any time. during the visits including the purchase. Staff credit to your company . Thanks

Company replied

Rated 5 out of 5 stars

During our visit at sofology in Rotherham Chris (I think that was his name) was kind, warm, friendly & human in his approach to us buying the sofa. He had great knowledge of the furniture & discussed... See more

Company replied

Rated 5 out of 5 stars

On my first visit, I was left to browse at my own pace, which I really appreciated. When I did need help, a member of staff (whose name I unfortunately didn’t catch) talked me through the different... See more

Company replied

Rated 5 out of 5 stars

Tony was very knowledgeable and helpful when deciding what we needed in a sofa. He was very helpful and patient with us as we were buying for our first home. He was a lovely person all round, thank yo... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4 Beale Way, S62 6EJ, Rotherham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great experience

Great experience, knowledgeable and helpful staff.

February 8, 2026
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Reply from Sofology - Rotherham

Thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Excellent customer service

It was our first time buying a sofa from Sofology, the customer service from Nessi was excellent. Nessi was kind, patient (she needed the patience of a saint with me as I was so indecisive), and really professional. I was not pressured in to buying anything, and she answered all of my questions. Nessi was really helpful and let us browse at our own leisure. The whole team were really friendly, professional, and welcoming. Thank you to all of the wonderful staff at Sofology in Rotherham.

March 1, 2026
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Reply from Sofology - Rotherham

This is a great review Miss Bradley, thank you for sharing your experience :-)

Rated 5 out of 5 stars

Tara was extremely helpful in all 3…

Tara was extremely helpful in all 3 visit to store and wasn’t too pushy like most sales people are at these places she’s was helpful and knowledgeable! Would defo recommend using her services again.

February 28, 2026
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Reply from Sofology - Rotherham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Very welcoming

Very welcoming, Tony came told me his name and said if I need help just wave. Then left me to browse by myself. I found a recliner chair I liked, he came over and went through everything with me . Very friendly and easy to talk to . First purchase with Sofology. Very good customer service.

February 28, 2026
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Reply from Sofology - Rotherham

Thank you so much for your 5-star review!

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

February 28, 2026
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Reply from Sofology - Rotherham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Great customer service with full…

Great customer service with full explanation of product wishing to buy.

February 28, 2026
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Reply from Sofology - Rotherham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Super friendly service

Super friendly service from Ness

February 28, 2026
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Reply from Sofology - Rotherham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Great customer service from Tara in…

Great customer service from Tara in your Rotherham branch..she was very helpful and friendly and went through the application process step by step also she was very knowledgeable about the sofa we were interested in she is a great asset to your company and we are very happy with our purchase

February 27, 2026
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Reply from Sofology - Rotherham

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

Nice relaxed & friendly environment…

Nice relaxed & friendly environment with no pressure at all. The team were all very friendly. We were helped today by Adrian, who was very knowledgeable of the products offered, as well as being very friendly and helpful. Overall a good experience. Happy customers 👍 Thanks again.

February 26, 2026
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Reply from Sofology - Rotherham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

the assistant was very helpful and…

the assistant was very helpful and looked after us

February 26, 2026
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Reply from Sofology - Rotherham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars
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Reply from Sofology - Rotherham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Lovely service

Lovely service on both visits staff very helpful and friendly and found exactly what we wanted

February 25, 2026
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Reply from Sofology - Rotherham

Thank you for sharing your experience Ms Abbey.

Rated 5 out of 5 stars

Easy to buy

Easy to buy, no pressure from the staff to purchase. Super comfy and reasonable price ( didn’t haggle though!).

Disappointly wouldn’t volunteer to come and decorate pre delivery but you can’t have everything - Thanks Nessy!

February 23, 2026
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Reply from Sofology - Rotherham

Thank you for awarding us 5 stars :-)

Rated 5 out of 5 stars

Great service, brilliant experience

My first sofa buying experience was made all the better by Adrian for providing all the knowledgeable tips and helpful advice and talking me through the process and product. Couldn’t ask for a better experience, definitely recommend!

February 22, 2026
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Reply from Sofology - Rotherham

Thank you for choosing Sofology for your first sofa Abby :-)

Rated 5 out of 5 stars

Brilliant ,The lady that came to us was…

Brilliant ,The lady that came to us was really helpful, we didn't feel pressured all staff were amazing ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

February 21, 2026
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Reply from Sofology - Rotherham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Very good customer service

Very good customer service, friendly and very helpful

February 23, 2026
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Reply from Sofology - Rotherham

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Brilliant selection of sofas at reasonable prices

Very surprised at the selection of sofas good quality and at good prices did buy a sofa and big thank you to Tony for his excellent customer service.

February 22, 2026
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Reply from Sofology - Rotherham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Sofa buying

Very helpful and informative easy process

February 22, 2026
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Reply from Sofology - Rotherham

Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!

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