Sofology - Rotherham Reviews 3,931

We were looked after very well by Tara showing us the full range of different styles and colours making the experience pleasant

Perfect 5 star service. Got everything I needed on my wish list 👍🏻

Was easy and relaxed environment to walk around the staff were really nice, 1 particularly staff member Tara helped us pick our sofa, she is very informative and great at her job such a lovely lady.

We recently purchased a sofa for our new home and had the pleasure of being assisted by Tony. From start to finish, Tony was extremely professional, friendly, and incredibly helpful. He took the time to explain everything to the finest detail, making sure we fully understood all our options and felt confident in our decision.
His level of customer service was truly excellent — nothing felt rushed, and no question was too small. He made what can sometimes be a stressful decision feel easy and enjoyable.
We even found ourselves wondering if Tony works on commission, because he absolutely deserved it after the outstanding service he provided! We would love for management to know how lucky they are to have such a fantastic employee representing their company.
Thank you again, Tony, for making our experience such a positive one.

Adrian was very helpful & informative. Everything was explained simply in detail. He was very friendly.

Great customer service from Miles. No pressure at all to buy and extremely helpful. Spent a lot of time making sure I was happy with my choice.

All staff polite, helpful and knowledgeable. Good range of furniture available with good prices. Very happy with our choice made earlier today. Smooth and easy process, enjoyable experience.

We spoke to both Miles and the store manager (i didnt get the managers name). Both were very helpful and knowledgeable. The sale was very relaxed and they took the time to answer all our questions, while offering us a hot drink.

We had a nice welcome from Tony who explained the process and showed us where the power recliners were located to save us trailing round the shop with our 95 year old mother who was wishing to purchase a new sofa. He kept checking we were okay and was very helpful explaining different sofa qualities. We didn’t feel pressured at any point even though we were in the shop for some time. Tony was very personable and pleasant with our mother which put her at ease. He was happy for us to look elsewhere. We returned to Sofology later, were welcomed back by Tony and made a purchase. All in all a very pleasant shopping experience and would purchase from Sofology Rotherham in the future.

From start to finish (store visit and purchase to delivery and installation) this has been a fabulous experience. Not rushed or hassled whist in store and Tara was knowledgeable, helpful and just lovely.
The communication about my delivery was spot on, Rang to let me know they were on their way so not left just wondering what time they’ll come. They were polite and super efficient, sofa unpacked, built and all rubbish removed all within 15 minutes.
Sofa is fab too .

Helpful throughout, plenty of info regarding tech info of the furniture we were buying
Miles was a great sales person .

Nessy could not have been more helpful during our visit. Thank you!

We had a fantastic experience with Sofology. The quality of the products is excellent, you can really feel the difference in the materials and craftsmanship.

What stood out most was the sales team. They were friendly, helpful, and knowledgeable without being pushy. I’ve been to other furniture stores where you’re practically followed around the moment you walk in, which can make the whole experience uncomfortable. That definitely wasn’t the case here. We were given space to browse at our own pace, with support available when we needed it.

A special mention to Nessy, who was brilliant throughout, approachable, professional, and genuinely helpful without any pressure. She made the whole process smooth and enjoyable.

Overall, it was a relaxed and positive buying experience. Highly recommend!

We were very pleased with the service when we were looking for a new sofa. The assistant Tony was very personable.

Tara was excellent thank you

Tara.She was extremely friendly, informative and professional. I was able to browse at my liesure knowing that Tara was available at anytime to help me make my final decision. A lovely experience all round.

Plenty of help - without being too overbearing

Amazing service from the very knowledgeable helpful and friendly Tony.. fantastic sofas , beautiful products. Very happy customer

Miles was very helpful and took the time to explain everything to us

If I could give zero stars, I would. This company is an absolute joke. We have now had two sofas from this cowboy company, and both have been faulty from day one. The first was refunded due to manufacturing defects—cushions didn’t fit, sank immediately, offered zero support, and were completely unusable. That alone should have been a massive red flag.

Against my better judgment, I stupidly returned to the store after being reassured by staff that “you won’t have the same issues twice.” The staff were friendly, yes—but friendliness doesn’t fix incompetence. Predictably, the exact same problems have happened again with the replacement sofa.

Faults were reported within the first month. Cushions don’t fit properly, several are misshapen and wonky, and there is a dangerous gap in one of the seats where my child repeatedly gets stuck. The sofa has so little support it genuinely feels like sitting on the floor. This product is not fit for purpose.

An engineer visit only made things worse. I was verbally told that the cushion issues would be reported and that Sofology operates on a “customer satisfaction basis” and would offer a resolution if I wasn’t happy. Conveniently, none of this was included in the official report. No resolution has been offered. I have now been lied to by multiple members of staff.

I am now £4,000 out of pocket with a sofa that cannot be safely or comfortably used. Poor quality, poor honesty, and zero accountability.