No sales pressure to purchase , Lloyd ( our salesman) was very knowledgeable, honest and made the experience. Good quality sofas and very happy with our choice.( Not yet recieved sofa )
Company replied
Location
Switch locationUnit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR Rugby, GB
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See what reviewers are saying
Storm helped us at the Rugby store to complete our purchase of our new sofa’s. She was extremely knowledgeable, helpful and wonderful to speak too. An absolute credit to the Sofology brand.
Company replied
Enjoyable experience in the Rugby branch , brilliant sales assistant Lloyd , who knew buying a sofa could be so much fun 😆 needed to change the order from a 3 x seater to 2 x seater and had 48hours t... See more
Company replied
Quiet friendly atmosphere and staff. Pleasure to do business with and no push at all. Lads moving the display sofas were helpful too. First went next door into Furniture Village but we were hounded... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR, Rugby, United Kingdom
4.9
Excellent
2K reviews
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Ripley suite
I have ordered my new suite from Rugby shop and Bart and Fran were so very helpful. No pressure selling just extremely helpful both of them.
Thank you
June Muddiman
My order no 3894917-1
October 14, 2025
Reply from Sofology - Rugby
Thank you for your feedback! We're glad to hear you had a positive experience at our Rugby store. Bart and Fran will appreciate knowing their service made an impact.
We value your kind words and perfect rating. If you have questions or need help with your new suite, please let us know.
Thank you for choosing Sofology. Enjoy your new furniture!
We went into the store late one…
We went into the store late one evening, Lisa approached us smiling and offered help if we needed any. We got chatting, she answered all my questions and explained everything fully, no pressure, very helpful.
October 14, 2025
Reply from Sofology - Rugby
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Lisa deserves a sales Oscar!
Lisa at the Rugby Branch deserves a customer service oscar! We saw the Paramount online and popped into Rugby to take a look, Lisa served us in the most casual friendly non pushy sales way but also really professional. Once we got home and measured we decided we didn't want to order online & would rather go back to see Lisa. We popped in yesterday evening to confirm the purchase, Lisa wasn't in so Fran completed the sale for us - Fran was lovely, casually professional and extremely knowledgeable.
If it hadn't been for our interaction with Lisa, we may have ordered online or in another branch. I cant compliment them both enough - Thank you - We cant wait for our new Sofa :)
October 13, 2025
Reply from Sofology - Rugby
Thank you for your wonderful review!
Very friendly and helpful staff.
October 13, 2025
Reply from Sofology - Rugby
Good morning, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
good customer service and answer all…
good customer service and answer all the questions we had
October 12, 2025
Reply from Sofology - Rugby
Good afternoon, thank you for taking the time to leave a review about your great customer service while visiting Sofology. 😊
Bart was great
BART was great, a good laugh and very helpful. Best salesperson of the day, and we met many today!
October 11, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Friendly and helpful people
Friendly and helpful people. Very clean and nicely laid out store.
October 10, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fran was Fabulous she took us through…
Fran was Fabulous she took us through everything. Explained everything and was very kind and patient. 100% would recommend the Elliot Field store in Rugby
October 7, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Enjoyable experience in the Rugby…But beware after sales service
Enjoyable experience in the Rugby branch , brilliant sales assistant Lloyd , who knew buying a sofa could be so much fun 😆 needed to change the order from a 3 x seater to 2 x seater and had 48hours to comply … Twice phoned customer service and was told someone would be back in touch , too slow ! Had to phone shop and push for a change sadly not good enough, 3 calls in total. Hoping goods are delivered on time 🤞
October 7, 2025
Reply from Sofology - Rugby
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an enjoyable experience at our Rugby branch and that Lloyd was able to make your sofa shopping fun. However, we're sorry to learn about the difficulties you faced when trying to change your order. We understand how important it is for these processes to be smooth and efficient, and we apologise for any inconvenience caused by the delays in our customer service response.
Your feedback is invaluable to us, and we will use it to improve our service. We hope that your delivery goes smoothly and that you love your new sofas. If there's anything else we can assist you with, please don't hesitate to reach out.
Perfect Experience-Bart
We completed the purchase over the course of two days as Bart, wanted to make sure we made the right decision and have the correct measurements. He was so lovely, paid great attention to detail and ensured we didn’t just pick any sofa. He was a breath of fresh air, very approachable and friendly, there was no force selling and he was Honest.
If you need a sofa, Bart is the one to help you make the perfect purchase!! 😁
October 5, 2025
Reply from Sofology - Rugby
Thank you for taking the time to write this amazing review!
Reply from Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review!😊
Outstanding customer service
Customer service is brilliant in this branch, Lisa served us, so friendly, helpful and knowledgeable. We told her what we wanted and she walked us around a few but eventually finding our perfect sofa! All the staff were so friendly and welcoming, we were there a couple of hours but it didn’t feel like it. Thank you Lisa.
October 4, 2025
Reply from Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review!😊
Friendly and honest
September 28, 2025
Reply from Sofology - Rugby
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Not pushy, great service
We had such a positive experience with Bart at Sofology. He was incredibly patient, kind, and knowledgeable, and he made the whole process feel relaxed and enjoyable. He was brilliant with our kids too, which made a huge difference. Sofology was by far the most welcoming sofa store we visited — no pressure, just genuine help and advice. We ended up returning to make our purchase because of how comfortable and supported we felt. Highly recommended!
September 20, 2025
Reply from Sofology - Rugby
This is an amazing review, thank you for taking the time to share :-)
Great service really helpful sent a…
Great service really helpful sent a link to items discussed making it easy to checkout and pay at home
September 20, 2025
Reply from Sofology - Rugby
Thank you for awarding us 5 stars :-)
Great service
Great service today when we went into our local store to purchase a matching footstool to our new Cricket Sofa.
September 18, 2025
Reply from Sofology - Rugby
Thank you for sharing your experience with us! We're thrilled to hear you received great service at our Sofology Rugby store and found the perfect footstool for your new Cricket Sofa. We hope it enhances your home.
If you have any questions or need assistance, please reach out. We're here to help and look forward to welcoming you back soon for another delightful experience.
Lloyd was so pleasant and very helpful…
Lloyd was so pleasant and very helpful would recommend sofology to friends and family. I had excellent service from lloyd
September 16, 2025
Reply from Sofology - Rugby
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent Service
Showed us the kind of products we were interested in.
No hard sell.
Polite and helpful.
September 14, 2025
Reply from Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Knowledgeable assistant of the product…
Knowledgeable assistant of the product she was selling
September 14, 2025
Reply from Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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