Sofology - Slough Reviews 

Friendly helpful service

Done one of these last week

Billy was knowledgeable of the products and was able to recommend alternative options based on my requirements

I think the young lady served me was called Lilly, sorry if that’s wrong, she was lovley & professional, straight to the point, she should have a pay rise. Havnt got my sofa yet but my experience in store was amazing. Very nice staff all friendly especially Lilly

I recently got delivery of sofa and upon arrival I noticed a slight misalignment with the recliner and middle seat. On raising support, Sofology sent a technician who mentioned to me that it might be because of recliner and he wasn’t able to fix it. Then sofology closed the complaint saying that they trust their technician’s report than my concern with photo proof. And they asked me go legal or find an independent surveyor which I have to pay by myself. Such a scam brand, should have gone with the ‘other’ brand- thought was buying a premium experience but end up getting a mediocre one.

Very helpful staff..answered all of our questions that we had.

Amazing experience with Garry Clarke. Very helpful, patient, and hospitable. In-store experience made me feel like a VIP! Thank you to Garry and team

The sales manager was very helpful and knows his products very helpful

Had what we wanted and delivered when we wanted it. Fitted it up and checked it was all correct and we were satisfied. 👍😊

I am extremely disappointed with my experience with Sofology, which has now been ongoing for over a year.

The biggest issue is that after months of complaints, inspections, engineer visits and being made to feel like the problem was somehow my responsibility, a Sofology technician eventually admitted that the sofa had actually been delivered with a fault from day one. He explained that his manager had reviewed photos taken at the time of delivery and confirmed the fault was already present when the sofa arrived.

Despite this, Sofology never accepted responsibility, apologised for supplying a faulty product, or acknowledged the amount of time and frustration this caused. Instead, I was simply told they would repair it and that there was nothing else they could do.

The sofa has since been repaired, but another issue has now arisen. After more than a year of faults, repairs, delays, waiting for parts and repeated appointments, I have completely lost confidence in the product. I have asked for my complaint to be escalated, but I am still struggling to get the matter properly addressed.

What has frustrated me most is not just the fault itself, but the lack of accountability and customer care throughout the process. No customer should have to spend over a year chasing a resolution, only to discover that the fault was present from the moment the sofa was delivered.

Sadly, based on my experience, I cannot recommend Sofology.

Our sales person was so good
We went 8 times to the shop and no one helped us like him I’ve forgot his name
He actually measured every thing and even moved the sofas around to show us how it actually will look in our room.
Give him 10 out of 10.

I recently visited and couldn’t be more impressed with the level of service I received. Garry, our sales rep, was absolutely fantastic, he took the time to really understand what the mrs was looking for, answered every question we had with patience and genuine knowledge, and went the extra mile to measure up and confirm which sofas would actually fit our space before making any recommendations. We left feeling completely confident in our purchase. If you’re sofa shopping, ask for Garry, you won’t be disappointed!

The staff’s really make my experience so special, they are so welcoming and supportive towards me and my wife, they let us take our time to walk around and help us to make a decision on choosing our sofa, big thank you to Mr Mohan great sales person,

Good customer service, Bilal served us and we loved the sofas we bought from here

They have variety of designs and styles to choose from and the customer service is very good.

Very knowledgeable, gave us time to walk around the store and offered us help and if we needed information on anything. We spoke that we needed to check measurements on a chair. And that we would be back. All this made us return to purchase !

The staff were well informed on the sofa we wanted to buy. The suite was a good price and excellent quality.

Good deal for the sofa and at a very good price

This is my first experience of purchasing from SOFOLGY and so far it's been exceptional.
The store advisor, Moham couldn't have been more attentive and helpful .