I was genuinely impressed by the level of service I received from start to finish. I was approached promptly by Neal as soon as I entered the shop who asked about what I was looking for and re... See more
Company replied
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
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See what reviewers are saying
Met an amazing staff member called Leon, who helped us place our sofa order. From the very beginning, he was polite, friendly, and genuinely engaging, making the whole experience smooth and enjoya... See more
Company replied
Visited the solihull store last week,we we're left alone initially to look around. Then Ali introduced himself to us,and completely left us to look around uninterrupted until we needed Ali'S help.... See more
Company replied
Ali greeted us in a warm, relaxed way and never pushed a sales pitch. He was informative, guided us in the right direction, and then gave us space to explore. Later, Leon was on hand to answer our que... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.9
Excellent
2K reviews
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Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Solihull
What a fantastic review, thank you so much for taking the time to write this 😊
Ali in Solihull branch was very helpful…
Ali in Solihull branch was very helpful and informative we was very happy with service
October 17, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
very helpful and professional
December 30, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Leo premiere sofa
Leo knew exactly what we were looking for. Explained the process, offered advice.
December 31, 2025
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Super service
Excellent service no pushy salesmen left to browse by ourselves until we were ready
December 30, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great customer service!
Leon was super helpful. Talked us through everything and ensured we had all the information we needed before proceeding with our purchase. Would highly recommend!
December 30, 2025
Reply from Sofology - Solihull
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Do your research, visit often.
Our 3 visit to the Solihull shop, so we knew the settee, size and colour required.
The ordering process was very quick and easy.
December 27, 2025
Reply from Sofology - Solihull
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Very friendly and helpfull
Very friendly and helpfull, staff. Not in your face. Very good choice. Makes shopping so more comfortable. Thank you.
December 27, 2025
Reply from Sofology - Solihull
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Josh was well educated on the products…
Josh was well educated on the products available. Outstanding customer service very friendly and knowledgeable.
December 27, 2025
Reply from Sofology - Solihull
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Our salesman Josh was very…
Our salesman Josh was very knowledgeable about the services and the products they offer. He helped us find the perfect sofa for us after going through a few possibilities.
He was a really lovely guy and a credit to the company!
The staff are all very welcoming and it made it a pleasant experience for us.
December 28, 2025
Reply from Sofology - Solihull
Hello, thank you so much for your review. We are so happy to hear this!
Excellent and friendly service
The service was excellent. Ali was very helpful without being pushy helping us to make the right decision when purchasing a sofa. G also made the whole process smooth and straight forward and talked us through all the options. Thank you.
December 28, 2025
Reply from Sofology - Solihull
Thank you for awarding us 5 Stars :-)
I would like to say that Leon was very…
I would like to say that Leon was very friendly and put me at ease making such a big decision, buying a sofa. He was kind to the whole family.Leon explained about delivery and care of my sofa. I appreciate a no pressure sale.
December 28, 2025
Reply from Sofology - Solihull
Thank you so much for your 5-star review!
Really helpful staff in the Solihull…
Really helpful staff in the Solihull store. Deborah on the telephone helpline was really friendly & helpful & sorted out our order when we couldn’t proceed online ourselves
December 27, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Joshua was friendly
Joshua was friendly, listened to our needs, was never pushy and explained everything well. Overall a pleasant experience.
December 27, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Ali helped in sorting out things…
Ali helped in sorting out things professionally. He is an excellent stuff.
December 26, 2025
Reply from Sofology - Solihull
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent customer services -Leon was very helpful and informative
Leon was very helpful and informative
December 26, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Unobtrusive shopping experience helpful…
Unobtrusive shopping experience helpful when needed but sales pressure
October 1, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Quality furniture and a great customer experience.
We were really impressed by the range of options Sofology had to offer and are delighted with our choice. The sofas and chairs are of a very high quality - as you’d expect - and I was pleasantly surprised at the competitive prices.
It’s quite an undertaking choosing furniture for years to come, and it certainly helped to have guidance and input from Leon, who is a fine ambassador for the company.
Friendly, knowledgeable about the products, efficient and professional, he was very helpful and displayed a nice sense of humour.
The whole ‘experience’ was 5 star, helping take the pain out of splurging a few grand 😀👍🏻.
In conclusion, we think we’ve acquired some top notch sofas and chairs and enjoyed the process with Leon.
December 16, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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