Visited the store several times before deciding to place an order. On each occasion staff were friendly, helpful and able to answer any questions . Staff allow you to browse and are not pushy at all... See more
Company replied
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
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Great customer service from the team, who took the time to listen carefully to exactly the style of sofa I was looking for. We received a very warm welcome as soon as we entered the store. They were p... See more
Company replied
Excellent customer service. The lady that helped us took the time to talk through options, fabrics and colour choices. She took us to view and look at options around the store in the fabrics and colou... See more
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Visited the solihull store last week,we we're left alone initially to look around. Then Ali introduced himself to us,and completely left us to look around uninterrupted until we needed Ali'S help.... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.9
Excellent
2K reviews
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Aliza was so lovely
Aliza was so lovely. Not pushy at all. She listened and answered our questions and was extremely helpful.
Really looking forward to my new sofa
January 10, 2026
Reply from Sofology - Solihull
Hi there, thank you for your review. Another great review for Aliza, we will make sure to pass this on! Have a nice day.
All options covered
All options covered, no massive hard sell for extras but good advice given.
Quality looks good, showroom laid out well and website also good, but would recommend going into store as the salesman was really helpful and explained it all in much better detail.
January 10, 2026
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very helpful and explained everything…
Very helpful and explained everything we asked of him
January 10, 2026
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Five ⭐️
just wanted to compliment on great customer service - i placed a order for new recliner sofa from sofology recently at solihull branch the way LEWO IQBAL treated us - very satisfactory he is such a good person the way he explained everything and treated us esp my little one making him happy providing biscuits, colouring book, overall interacting really pleased. thank you for making my experience wonderful and cant wait to have my sofa delivered. :)
January 7, 2026
Reply from Sofology - Solihull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Solihull
Thank you for taking the time to give us your feedback. 😊
Really helpful and a lovely fun guy
Really helpful and a lovely fun guy, we both had a chat as both used to live in great Bar
January 6, 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars :-)
Came to sofology a couple weeks ago…
Came to sofology a couple weeks ago just to have a look at the different styles colours etc get a feel for what I would like.
Spoke to Leon who made me feel at ease not pressured which I appreciate overall great experience
Then decided the sofa I had seen previously I had to come back for
Thank you Leon
January 6, 2026
Reply from Sofology - Solihull
Thank you for coming back to us Rachel :-)
The salesman Josh Darling was excellent…
The salesman Josh Darling was excellent but it would have been nice if he was allowed to give us something off bearing in mind we were spending over £2000 it would not have hurt the company to throw in the cleaning box FOC but everything was an extra which we felt was a bit harsh and would not encourage us to make another purchase
January 5, 2026
Reply from Sofology - Solihull
Hi Tony, thank you for awarding us 5 stars. We are always transparent with our costs.
Great experience
Great experience. Salesman was quick to offer help, but at same time wasn’t pushy and let us browse ourselves. Didn’t feel pushed into anything.
Was extremely informative and clear in the sales process
January 5, 2026
Reply from Sofology - Solihull
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
No pressure sale and the rep was very…
No pressure sale and the rep was very good to deal with
December 30, 2025
Reply from Sofology - Solihull
Thank you for awarding us 5 stars :-)
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Solihull
What a fantastic review, thank you so much for taking the time to write this 😊
Ali in Solihull branch was very helpful…
Ali in Solihull branch was very helpful and informative we was very happy with service
October 17, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
very helpful and professional
December 30, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Leo premiere sofa
Leo knew exactly what we were looking for. Explained the process, offered advice.
December 31, 2025
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Super service
Excellent service no pushy salesmen left to browse by ourselves until we were ready
December 30, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great customer service!
Leon was super helpful. Talked us through everything and ensured we had all the information we needed before proceeding with our purchase. Would highly recommend!
December 30, 2025
Reply from Sofology - Solihull
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
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