The process was pretty straight forward particularly being able to complete the order from the comfort of my home. The only negative point was that the sales person in the showroom said the sofas wo... See more
Company replied
Location
Switch locationC2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB
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See what reviewers are saying
Really helpful staff who didn't hassle us but gave us all the information we needed. Details of furniture available both dimensions and styles ,colours and types of fabric , All in all and excelle... See more
Company replied
Had looked online and wanted to see what I had shortlisted in the store. Johnathon introduced himself, then left us to look around at our pace without any pressure or following you around like in othe... See more
Company replied
Fantastic experience at the Edinburgh branch. We were helped with our purchase from Harrison. Stress free, no hard sell or followed around the shop, left to browse at our leisure. And helped answer an... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, United Kingdom
4.9
Excellent
3K reviews
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Colin was clearly knowledgeable about…
Colin was clearly knowledgeable about the product range. He was also pleasant and courteous, making the whole transaction smooth and easy.
March 3, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for this great review Andrew :-)
Fantastic service as soon as we entered…
Fantastic service as soon as we entered the store. Stuart was excellent, directed us to the sofa we wanted, and let us look on our own, no pressure.
Stuart came back, gave us details about the sofa, we left happy and bought 2 leather sofas.
Great Customer Service
March 2, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for taking the time to share your experience Steve, we really apprechiate it.
Reply from Sofology - Straiton Edinburgh
Thank you for your feedback. 😊 We understand that not being able to pay by cash can be inconvenient. For security and efficiency, Sofology processes payments via card or finance options, which also helps us ensure a smooth and safe transaction for all customers.
We appreciate your understanding and are happy to assist with any questions about alternative payment methods.
Ethan gave us all information we…
Ethan gave us all information we required in a nice casual relaxed manner .He was not pushy in any way -we had been to store 10days previously and came back after checking out similar sofas in other stores -We enjoyed it the experience at Sofology
March 1, 2026
Reply from Sofology - Straiton Edinburgh
We are pleased that you enjoyed your visit Billy!
Colin helped us find the perfect…
Colin helped us find the perfect couch,quick easy and professional.
March 1, 2026
Reply from Sofology - Straiton Edinburgh
Thanks Mr Ezzi ☺️
helpful and friendly
Both Colin and Jonathon were really friendly and helpful in choosing and ordering our sofa on 2 separate occasions. Our second sofa from sofology and impressed with the customer service again.
February 28, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Very easy, very nice experience!
Very lovely member of staff helping us, very easy to shop, very informative! Would definitely recommend this place!
February 25, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for taking the time to leave a 5-star review!😊
Well presented
Well, we decided to browse round the showroom to get a rough idea what was out there. It was well presented and the staff couldn't be more helpful. We were so impressed we bought a lovely sofa.
February 27, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent customer service
Excellent customer service. Colin gave us the information we needed and then the space to make an informed decision before we purchased.
February 27, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good salesman who explained everything…
Good salesman who explained everything and was not pushy in anyway.
February 23, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for sharing Les!
Fantastic experience at the Edinburgh…
Fantastic experience at the Edinburgh branch. We were helped with our purchase from Harrison. Stress free, no hard sell or followed around the shop, left to browse at our leisure. And helped answer any questions. Best of all we have ordered two gorgeous sofas!
February 21, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars Nikki :-)
Returning customers
Returning customers. Welcomed recognised remembered and respectfully given excellent service.
February 24, 2026
Excellent service from Sofologist Jonathon The sofologist introduced himself as we…
The sofologist introduced himself as we went into the store and explained what we needed to know as we went round ,he did not harass us as we looked and left us to look at our leisure .when we did require his assistance he was very approachable ,informative and he knew what he was talking about .excellent service .
February 19, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent service given today.
Excellent service given today.. Staff were very friendly and informative.. Highly recommended
February 22, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Just ordered a paramount sofa
Just ordered a paramount sofa. Harrison was there to guide us through the process. He was very helpful and very polite which made the process easy 10/10 😀
February 22, 2026
Reply from Sofology - Straiton Edinburgh
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The salesman was very pleasant through…
The salesman was very pleasant through the whole sales journey.
February 22, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The salesperson made out experience so…
The salesperson made our experience so easy to help us decide on which soda and seat were ideal for us .
February 21, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
No pressure to buy
No pressure to buy! A lot more relaxed and the show room was incredible. Everything was explained and we picked our perfect sofa!
February 18, 2026
Reply from Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great Service and Patience
Great service and patience shown by Elaine who asked the right questions when I went in to buy a new pair of sofas. Only had a rough idea of what I was looking for but she took her time and found the ideal sofas for me.
February 21, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Elaine, we will make sure to pass this on! Have a nice day.
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