Our initial visit was relaxed with an introduction from staff on how to navigate the store and options. No pressure whatsoever and noone following us around. Were free to look and explore at our leis... See more
Company replied
Location
Switch locationC2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I must say how friendly and helpful the staff at Edinburgh's Sofology Store were. Although I have chosen not to make a purchase at this time, I would definitely go back again to view their sensibly p... See more
Company replied
Our visit was a brilliant success. Having to purchase a new three piece suite for elderly parents the staff were excellent. They knew their stuff and were extremely knowledgable and at no point did we... See more
Company replied
I enjoyed my visit to the Loanhead branch with my son and daughter looking for a new sofa Normally I kinda hate going into these places I find they follow you about and ask you questions and so... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, United Kingdom
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service given today.
Excellent service given today.. Staff were very friendly and informative.. Highly recommended
February 22, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Just ordered a paramount sofa
Just ordered a paramount sofa. Harrison was there to guide us through the process. He was very helpful and very polite which made the process easy 10/10 😀
February 22, 2026
Reply from Sofology - Straiton Edinburgh
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The salesman was very pleasant through…
The salesman was very pleasant through the whole sales journey.
February 22, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The salesperson made out experience so…
The salesperson made our experience so easy to help us decide on which soda and seat were ideal for us .
February 21, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
No pressure to buy
No pressure to buy! A lot more relaxed and the show room was incredible. Everything was explained and we picked our perfect sofa!
February 18, 2026
Reply from Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great Service and Patience
Great service and patience shown by Elaine who asked the right questions when I went in to buy a new pair of sofas. Only had a rough idea of what I was looking for but she took her time and found the ideal sofas for me.
February 21, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Elaine, we will make sure to pass this on! Have a nice day.
Great Service Great Sofas
Great service and very helpful sales person Aida was a star.
Lovely sofas and good quality.
February 21, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Aida, we will make sure to pass this on! Have a nice day.
Great sales service
Had looked online and wanted to see what I had shortlisted in the store. Johnathon introduced himself, then left us to look around at our pace without any pressure or following you around like in other stores. Once I was ready to make decision or needed more info he was helpful and clear. Nice friendly and trustworthy vibe from him.
February 13, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars Tracey!
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
Eathin the guy was excellent he was…
Eathin the guy was excellent he was very helpful and pleasant no hassle and a great customer service I will recommend him to anyone that is going to your showroom
February 15, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Jonathan the sales guy was excellent…
Jonathan the sales guy was excellent and showed us everything that the product could do and what options we had. Very professional indeed
February 8, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Jonathan, we will make sure to pass this on! Have a nice day.
Staff very polite and answered all our…
Staff very polite and answered all our questions
February 6, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A very pleasant and knowledgeable
A very pleasant and knowledgeable
salesman also offered refreshments
and guided us through the store.
February 9, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars!
Very helpful and friendly staff help find our desired sofa
Across two visits staff were friendly and helpful (mainly Colin). He was considerate of the space we have available at home to accommodate our new sofa and help us find the desired product we wanted.
February 7, 2026
Reply from Sofology - Straiton Edinburgh
Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Really helpful staff at the store and…
Really helpful staff at the store and great quality product!
February 7, 2026
Reply from Sofology - Straiton Edinburgh
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Johnathan Sales department
Johnathan was the most helpful person nothing was too much trouble and he kept trying to find matching chair for me until he was very successful
Company should be so proud to have him
No
February 6, 2026
Reply from Sofology - Straiton Edinburgh
What an amazing review, thank you so much for taking the time to write this 😊
Positive experience
Very helpful and pleasant staff ....Tonya and Colin served me ......I made two separate visits......they knew about the products and purchase process
February 2, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent service so far
February 1, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Warm welcome wasnt pressured or…
Warm welcome wasnt pressured or pestered left to look around and see what we were looking for.then staff very helpfull.
February 1, 2026
Reply from Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.