Sofology - Straiton Edinburgh Reviews 3,489

Colin was very friendly,helpful and very informative. Plenty of choice available.

Harrison was exceptional and went above and beyond to help me & my family make the right purchase. Memorable top class service.

Exceptional customer service from your staff again
Stevie was very methodical and informative,
Great non hassle shop with staff leaving you to wander without interfering.
A credit to sofology 🙋‍♂️👌

Johnathan was very helpful and thorough. He took his time to explain my options, sofa care and estimated delivery.
I am delighted with my sofa purchase and my customer experience.

Your member of staff was very helpful

My husband and I bought corner sofas from sofology about 3 months ago When the sofas were delivered, they did not have the lumber feature that vibrates to soothe your back which was the main reason we bought the seats for. We also noticed the seats sagging down on one end within days of purchasing them and when we checked, there were some legs missing in the middle left part of the sofas🤦🏼‍♀️. We got in touch “ customer care” and all they did was send a set of legs by post.🤦🏼‍♀️ this was after being assured of a continuous 5 year cleaning and maintenance by the sales lady who had attended to us. For the lumbar support we were told it would cost us close to £800 to have that fitted yet we had paid the full cost of the sofas which should have included the lumbar support. Surely is that the way to treat your customers who had genuinely trusted your company? Where is the maintenance team whom we had been assured of even to just fit the missing legs that is sagging our sofa for a start?? We cannot even sit on that part🤦🏼‍♀️ It is your responsibility to ensure customers are given what you promise and what they pay for not dump them with half finished products once you get their money!! I thought you had an inspection team that ensures everything you promise and advertise has proper standards met before you dispatch your products. It has been hell for us trying to get things sorted!! Honestly this has been a nightmare for us. I will defo come back to update if at all we receive any positivity in maintenance, surely there is a warranty and we expect your team to step up and help us to at least keep the sofa standing!!

Great advice and service from the sales team. Still awaiting delivery

Great service and information provided by Colin in your Straiton branch. Made my whole family feel comfortable and set up my basket so we could measure up before ordering 👍

A great experience all round. Lovely staff, not pushy and helpful. Full information provided at all points.

Excellent customer service from Tonya. Very helpful and knowledgeable. Would definately recommend.

Lovely sofas

Really friendly staff. Really helpful also

Good customer service, staff are very helpful and knowledgeable.

Great customer service with helpful advice

Very knowledgeable and not pushy in anyway

I did it in store with no problem and a very helpful salesperson. The on line order system is awful and I gave up with it.

Good choice of styles, and the Edinburgh showroom is well laid out. We got great advice from Aida, who was knowledgeable and friendly without being pushy.

Harrison at Sofology in Edinburgh was extremely friendly and helpful. We had a great experience and thank him for all his advice

Aida was very friendly and helpful. Found her honest and open. Great service