Sofology - Swindon Reviews 

Duella was very helpful and, friendly and guided us through the process so well. We have bought a beautiful set of sofas and chairs and now plan more for another room... thanks to the great service and products. Roll on 6 weeks when it all arrives!

Kai welcomed us to the store and gave us time to have a good look around store . When we needed help Kai was available to answer questions we had . At no time did Kai make us feel under pressure. We purchased our choice of sofa and Kai went out of his way to get 2 samples for us to confirm at home the correct colour choice .
Kai you are a great ambassador to Sofology.

Really friendly and attentive staff, knowledgeable and helpful.

Kai at Swindon Sofology was so friendly and helpful, gave us all the options really clearly and was really patient with us. Brilliant customer service!

Just bought a sofa, chair and foot stall today. Shanelle was the one who helped us, she was very knowledgeable and accommodating. She was patient with us whilst we were trying to decide. Really great customer service and would highly recommend! Thank you

We both found channel friendly, informative and very much at easy.

Friendly staff
Good showroom display

My husband went after a bad experience in DFS. Kaitlin was really helpful and he FaceTimed me whilst he was there. We finally ordered exactly what we wanted as we have a lounge with lots of doors and a weird shape.

Fantastic support by the staff, especially Kai, was wonderful dealing with you! Cheers B and Stuart

Our assistant went above and beyond looking after us. We had very specific requirements and she guided us through all the options they had. We also have a very awkward and narrow access to the property which involves stairs about which I was very anxious. She looked at all that with us and did a thorough investigation to ensure the delivery personnel could navigate and deliver the sofa.

She was unfailingly charming and polite. I can't rate her highly enough.

There is a good selection of sofas, the store is laid out very well and very clean which added to a pleasant experience.

Great service

Kai was very down to earth and knowledgable of the sofa and extras on offer. Would recommend Kai to any friend.

Brilliant Service from Kaitlin .

It’s been a few months and I can say this is the worse sofa ever, poorly made, faulty parts, sagging cushioning, it’s painful to sit on, as a disabled older woman this sofa has NOT met my expectations.

They have repaired it once and it’s fault again - you don’t pay over £2 k for a sofa and 5 months and to date 7 months have asked for it to to be replaced, no one is listening , I am in pain and feel ripped off

Very upset and extremely upset

The service, advice from the salesperson Kai was exceptional, patient, knowledgeable, helpful, lovely person all round

We feel we chose the right sofa with help from Kai that was the best fit for us

We received excellent service at Sofology. Both Megan and Marta were both extremely knowledgeable and helpful. We bought an Ascot sofa from you 6 months ago and were helped by Marta. She was brilliant. So helpful and patient (it’s a big decision!) It was for this reason that we went back to see Marta at Sofology for 2 new sofas for our living room. We were not disappointed. Thank you

Very helpful assistant Kai who explained process really well

Great customer service.

That was a great customer service, all our options are explained clearly without any pressure but with professionalism.

Thank you.