Would highly recommend Yameen (Yammy) at Sofology Wednesbury. Recently purchased 2 new sofas over the May Bank Holiday. Yameen was polite, professional and adopted the no pressure sales approach which... See more
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Location
Switch locationUnit PC1, Gallagher Retail Park, Gallagher Retail Park, WS10 9QY Wednesbury, GB
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We weren't hassled by pushy sales people as soon as we entered the store. This was in stark contrast to the 4 other furniture stores we visited that day. Your staff were knowledgeable and liste... See more
Company replied
We had a fantastic service from Yameen at Sofology. He was very friendly, helpful and patient with us whilst we decided between two sofas we liked and the colour we wanted. He was also very knowledgea... See more
Company replied
Welcoming, staff very friendly, We dealt with a very welcoming and charming young man named Harrison couldn't have been happier dealing with someone else, he was himself but in a professional man... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit PC1, Gallagher Retail Park, Gallagher Retail Park, WS10 9QY, Wednesbury, United Kingdom
4.9
Excellent
4K reviews
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Extremely good customer service
Alisha was a great help. She provided an amazing service from start to finish. I was very impressed by her approach and people skills.
November 29, 2025
Reply from Sofology - Wednesbury
Hi there, thank you for your review. Another great review for Alisha, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Wednesbury
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Pati was an amazing and helpful sales…
Pati was an amazing and helpful sales person. She had all the knowledge about each type of sofa available and was able to advise on the best product for our home. Thank you very much.
November 24, 2025
Reply from Sofology - Wednesbury
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
A fantastic experience from start to…
A fantastic experience from start to finish. Alisha (Wednesdbury Store) guided us through the process seamlessly. She was very polite and helpful too. We would highly recommend this store/employee.
November 22, 2025
Reply from Sofology - Wednesbury
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Wednesbury
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sofology feedback
The staff member known as Harrison explained everything very well to us and guided us through our chosen sofa and the options.
They were very honest and I would highly recommend this place to anyone.
November 22, 2025
Reply from Sofology - Wednesbury
Thank you for choosing Sofology!
Good friendly service from Pati
Good friendly service from Pati, very helpful and knowledgable
November 22, 2025
Reply from Sofology - Wednesbury
Thank you for taking the time to write this great review :-)
The team here were so helpful from the…
The team here were so helpful from the minute we walked in the staff were helpful and informative. The sales guy spoke us through the process and told us with the measurements we had what would be best. We then went to look round and found the one we want. The sales guy then come back over and helped us to order the sofa. We are so looking forward to it being delivered.
November 22, 2025
Reply from Sofology - Wednesbury
Thank you for taking the time to write this great review :-)
Fantastic customer service and beautiful sofas
I visited the Wednesbury store today and was welcomed by Harrison. He was absolutely lovely, really spent the time with me to help me find the perfect sofa. Nothing was too much trouble for him, he was fabulous. If you are looking to buy a new sofa I would 100% recommend going to this store and ask for Harrison. I can't wait for my beautiful sofa to be delivered.
November 15, 2025
Unprompted review
Reply from Sofology - Wednesbury
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Wednesbury
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Raj was just brilliant
Raj was just brilliant. No pressure selling, no flannel. He explained everything fully, nothing was too much trouble. Other salespeople could learn a thing or two, this was a much better experience than every other sofa showroom we visited.
November 16, 2025
Reply from Sofology - Wednesbury
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Ruby was really helpful
Ruby was really helpful. This would be our third purchase from this store. We recommend the store as it always delivers excellent experience.
November 15, 2025
Reply from Sofology - Wednesbury
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful Saq!
Saq was fabulous, professional and knowledgeable...he was patient with us as we decided on the type of settee...which took us a while!! Thanks for your help Saq.
November 14, 2025
Reply from Sofology - Wednesbury
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Mis sold and verbal agreement not…
Mis sold and verbal agreement not honoured. Charged for cleaning kits that should have been free and waiting for call from store manager for 4 days now - wish I wouldn't have ordered from them!!!!
November 11, 2025
Reply from Sofology - Wednesbury
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
10 out of 10 service
10 out of 10 service
Mustafa is very helpful much appreciated thanks 🙏
November 12, 2025
Reply from Sofology - Wednesbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofa purchase
Nice helpful service from Harrison and a lot of different sofa's to choose from so there is something that suits everyone's taste
November 13, 2025
Reply from Sofology - Wednesbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great hospitality
My experience at Sofology was great, I had the time to look around and didn’t feel pressured once. Once I was ready Mustafa was ready to help me purchase my order. He was very diligent and swiftly completed the order as well as making us a great cup of coffee. The rest of the team were great at wednesbury offering warm welcomes and bright smiles, would recommend coming to the wednesbury store. The team and Mustafa were amazing !!!
November 13, 2025
Reply from Sofology - Wednesbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Really helpful staff
Really helpful staff . They didn’t follow you around or pressure you but were on hand to help . Made ordering really easy 😊
November 8, 2025
Reply from Sofology - Wednesbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent Customer Service
The whole customer experience was excellent. Harrison was really knowledgeable, patient and helpful. He is a credit to your company.
November 8, 2025
Reply from Sofology - Wednesbury
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Harrison. Have a great day 😊
Reply from Sofology - Wednesbury
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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