SoftMall Reviews 1,229

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the purchase and installation process seamless and very easy, with clear instructions and near-instant delivery of download links and product keys. The customer service is frequently highlighted as exceptional, with people appreciating the prompt and helpful responses, often resolving issues within hours. Reviewers are particularly impressed with the efficiency and the supportive approach of the team, making their overall experience very positive. However, some customers also noted issues with product activation, where keys were no longer valid or the product did not work as expected. A few other people also felt that customer service communication was very slow at times, with ignored emails and chat responses, leading to frustration. There were also mentions of products being unsuitable or not containing advertised features, and some confusion regarding licensing details.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers experiencing issues validating their... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the prompt, helpful, and... See more

Response time

People report ambiguous experiences with response time, with many reviewers praising prompt and helpful... See more

User experience

Users describe ambiguous interactions with the user experience, with many reviewers expressing satisfaction... See more

Instructions

Clients share positive opinions on instructions, with many reviewers highlighting them as crystal clear and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value for money, purchased 5 copies of MS Office 24, one of which was for Mac. All installed easily and worked fine. Did get a problem with one of them after about 3 months when it suddenly de... See more

Rated 5 out of 5 stars

After spending lots of time researching Softmall and thinking was I about to be scammed, I couldn't have been any more wrong. I purchased Office 24 pro edition. The whole process was seamless and ve... See more

Rated 5 out of 5 stars

Been looking to replace aging office version. Was sceptical of too good to be true prices. However, decided to give them a try on basis of money back offer. Purchase was easy, download instructions v... See more

Rated 5 out of 5 stars

I had downloaded & installed Office 2024 that I had just purchased online from SoftMail, but I was struggling to activate it. I had tried to follow the online instructions, but came to a dead end. Aft... See more


Company details

  1. Computer Software Store

Written by the company

Software Kingdom Ltd is an established registered UK company where we specialize in selling computer parts and software. The company was founded in 2015 and during this time we have built up a solid foundation of knowledge and a reputation for high quality service within the computer industry.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

It works great

I bought Office 2024 to run on a 2017 desktop Mac running OS Ventura with 40GB of RAM. I followed the installation instructions and it works great.

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the 29.99

Worth the 29.99. It works. It’s legit. It’s legal. I missed out a step in the download. Contacted them and they supported me every step of the way via email. Very straightforward and clear. Thank you Paul for your patience.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I mistakenly purchased the windows version, but when i emailed to ask for a refund they sent me the Mac version immediately. Very efficient, would definitely recommend. Thanks Paul!

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Bargain Price & Good Support

Changed my Windows 10 PC to a MacBook so I purchased MS Office from SoftMall. The first download did not work due to my inexperience with MAC OS. Paul responded to my request for assistance immediately and within a short time MS Office was downloaded and working perfectly. I can recommend SoftMall and would definitely use them again.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

If at first it doesn`t work keep trying, its worth it

First may I say, I looked at Trustpilot reviews, before using SoftMall to purchase Microsoft Office 2024.
There were a few one star reviews, along with a large number of 4 and 5 star reviews, so I took the plunge.
At first it wasn`t working for me as I was learning windows 11 for the first time, and it was proving to be an upwards experience, like rungs in a ladder. So after a number of issues with attempting to download Office, it was obvious to me Microsoft were trying to push people towards a 365 subscription. So this is where Paul from Softmall came in, after I contacted them, to explain I was struggling and actually asked for a refund. Paul was excellent, and helped identify the problem, I had thought 365 had fully been removed from my Windows 11 laptop, as I deleted Office 16, and Office 365. No chance Microsoft would make it that easy, as I still had OneNote in my Apps list stopping a download of Office. I apologise to Microsoft if this sounds a bit cynical, they want over £100 for Office 2024, but Softmall a Microsoft partner offered a 3pc Licence for around £36, I am so glad I chose Softmall for Office, and their help to install it.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I purchased Microsoft Office 2024 for Mac and it all went very smoothly and quickly. No problems installing and I’m very happy with the product and service provided.

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased for MacOS, but got delivered for Win OS

I purchased 3x Office Key for MacOS.

After spending time with Microsoft support to see why I can't activate the licences on my account, I was told that the supplied license are for Win, not for MacOS.

I'm waiting on SoftMall to get back to me, but I can't see them very fast acting on it.

I will have to follow up with updates, if they will actually do anything to fix their mistake.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Product code arrived immediately but I got an error when I tried to use it. Emailed customer service and they replied in minutes. A bit of back and forth emailing and it was soon sorted out. Great service (a lot better than Microsoft!).

April 1, 2025
Unprompted review

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