Software Advice Reviews 673

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and communicative approach, often highlighting their ability to understand specific needs and provide tailored recommendations. The service is frequently described as excellent, efficient, and a significant time-saver, simplifying complex processes and making it easy to find suitable solutions. Many people appreciate the personalized support and the overall positive user experience. However, some customers reported dissatisfaction with the customer service and contact process. Issues included difficulty reaching support, slow response times, and instances where their scheduling preferences were not respected, leading to unwanted calls. A few people also found certain software features to be unintuitive or lacking in essential functionalities.

What people talk about most

Staff

Clients share positive opinions on staff, often highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting helpful and knowledgeable interactions.... See more

User experience

Consumers generally find the user experience to be positive, highlighting ease of use and helpfulness. Many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the professionalism,... See more

Technology

Customers consistently note positive experiences with technology. Many reviewers appreciate the helpfulness... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers appreciated the initial outreach and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Searching for EHR software was made easier as I could find a lot of information in one place. After somewhat disappointing initial recommendations, they got better with a little communication. I us... See more

Company replied

Rated 4 out of 5 stars

They gave good recommendations. Just keep in mind they will not suggest companies that do not pay them, so make sure you don't miss any major players in a respective field. Friendly as well.

Company replied

Rated 5 out of 5 stars

The team was helpful, communicative and took time to understand what we were looking for. We were given several options. A few were what we wanted, and some helped us discover other options that were... See more

Company replied

Rated 5 out of 5 stars

Software Advice was a true find. We were looking to contract with a CRM+ system for our performing arts non-profit that we could afford and found the choices daunting or too expensive. These folks hel... See more

Company replied


Company details

  1. Review Site
  2. Media Company

Written by the company

Software Advice simplifies software buying. Through 1-on-1 conversation and trusted insights, industry-specific advisors guide buyers to top software options in as little as 15 minutes (and it’s 100% free). Founded in 2005, Software Advice has helped nearly 900,000 businesses find the right software for their specific needs. Software Advice also features over 1.5 million verified user reviews to ensure people feel confident in their technology decisions. For more information, visit softwareadvice.com.


Contact info

4.1

Great

TrustScore 4 out of 5

673 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HELP

They advised me on several softwares and set up some appointments thanks mike

August 1, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

We're glad we could help you find software! Thanks for your feedback.

Rated 5 out of 5 stars

Please update app’s service

Please update app’s service

August 4, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Pong,

Currently we do not have an app available for use.
Let us know if we can help you with anything else. Feel free to contact us through followup@softwareadvice.com and we would be happy to help you.

Rated 5 out of 5 stars

I'll let cha know..soon enough

So far so good 👍 All I'm Sayin right meow 🐈 😻

July 28, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thank you for the paws-itive update, Jason 🐾 We’re delighted to hear “so far, so good” and we’ll be right here waiting when you’re ready to share the full story. Until then, we’ll take the “right meow” review as a win! 😸

Rated 5 out of 5 stars

Great experience

Great experience, they made several good recommendations and were easy to deal with. No pressure or unwanted solicitations. narrowed the field to exactly what we were looking for.

July 2, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks for your feedback, we're glad you found our advice helpful!

Rated 5 out of 5 stars

new update

i love working with dealer track i will still give them 5 stars but the new update is not good at all i rather have the old update way way better .

For the esign it was easier to use the drop menu to send the lenders documents as of proof of income and title and bill of sale etc

also for when we put the application you guys added more options for the car that no dealership will be using and we have to fill it out

Thais all i notes so far but thank you guys for always trying to improve

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Software Advice sells worthless leads.

Software Advice used to be satisfactory. That is no longer the case. Of the last 4 leads I've paid for, not one of them would take or return a call or respond to an email.
Are they all flakes or is Software Advice creating fake leads. They charge premium price for what is worthless.

July 8, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

We appreciate your feedback and are sorry to hear that your experience with us did not meet your expectations. At Software Advice, we strive to match software providers with companies that can most benefit from their solutions and are actively searching for a software solution.

Our client success team will reach out shortly to further assist. You can also email gdmsuccess@gartner.com with any additional details and we can get back to you within 24 hours. We'll work with you to resolve your issue.

Rated 4 out of 5 stars

Great to work with, slightly biased

They gave good recommendations. Just keep in mind they will not suggest companies that do not pay them, so make sure you don't miss any major players in a respective field. Friendly as well.

June 4, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thank you for sharing your experience! We're pleased to hear you found our recommendations helpful and our team friendly.

Rated 5 out of 5 stars

This is one of the easiest companies…

This is one of the easiest companies that I have ever dealt with. Easy to navigate but made even easier by the hand holding’s process to get me up and running

I highly recommend doing business with them as I believe they are truly invested and involved getting my new business off the ground

June 3, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks for your feedback!

Rated 5 out of 5 stars

Made the process so much easier

Software Advice was a true find. We were looking to contract with a CRM+ system for our performing arts non-profit that we could afford and found the choices daunting or too expensive. These folks helped us narrow down the field by analyzing what we needed and then they contacted their recommendations for us. In the end we went with a platform that we had not heard of that is perfect for our needs and budget. Highly recommend this service!

June 26, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks for sharing your experience! We’re glad we could simplify your search and connect you with the right solution for your business.

Rated 5 out of 5 stars

The Antminer S21 Pro 234 exceeded my…

The Antminer S21 Pro 234 exceeded my expectations. Its hash rate of 234 TH/s ensures consistent earnings, and the energy consumption of 3510W is manageable. ECOS’s platform simplifies the entire process, from installation to daily management. I couldn’t be happier with my decision!

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Pay Per Lead Service in serious decline.

We’ve been using Software Advice as a paid lead generation service to connect with in-market buyers of HR and Payroll software for over a decade. While our experience has always been a bit of a love-hate relationship, the past eight months have marked a noticeable decline in service quality.

Recently, they’ve changed their lead validation criteria, resulting in a significant increase in lead volume—which means we’re paying considerably more. Unfortunately, this has come at the expense of lead quality, which has dropped sharply. As a result, our return on investment has deteriorated dramatically.

Attempts to reach our account representative have gone unanswered. Similarly, support inquiries are met with automated responses citing “a high volume of support tickets,” with no meaningful follow-up.

At this point, our only recourse is to share these concerns publicly on this review platform, in the hope that it prompts a response—or at the very least, helps others make a more informed decision.

May 22, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

We appreciate your feedback and are very sorry to hear that your experience with us did not meet your expectations. At Software Advice, we strive to match software providers with companies that can most benefit from their solutions. To help you resolve your issue, please email gdmsuccess@gartner.com, or provide your email via our Trustpilot request, and will we will work with you directly to resolve your issue.

Rated 1 out of 5 stars

Impatient and dismissive.

Impatient and dismissive.

When filling out your form for information request, one page asks to schedule a phone call; something i did not do, but your company still felt it was appropriate to call within seconds to ask the same questions i had just completed via your form.

If i wanted to speak with someone on the phone, at that moment, i would have chosen the option to be called within the next five minutes.

Beyond that, your employee was immediately dismissive of my inquiry, upon hearing my job title, going so far as to say "when the decision makers" reach out, only then would he put forth the effort.

I work for a renowned, luxury textile distributor with fabrics in world-famous hotels, casinos, restaurants and even the White House, despite there only being about 10 employees, total. Though I've been here for about 3 years, now, and have the title of "administrator," I am directly under ownership. i negotiate with UPS/FedEx and influence the standard operating procedures.

I should expect an apology in the form of the desired information sent via email. thank you.

May 19, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Cesar, thanks for your feedback. We have a specialized Buyer Success team that could investigate and help provide a short list of vendors to explore. Would you be open to that? If so, please share your email address, or send over an email to gdmsuccess@gartner.com with any additional details and we can get back to you within 24 hours. We'll work with you to resolve your issue.

Rated 4 out of 5 stars

Unexpected benefits

Software advice did one good thing for me. When I informed them that I was not happy with their referral they mentioned in passing Myriad Health Systems and I am grateful for that.

February 3, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks for your feedback. Glad we could help!

Rated 5 out of 5 stars

These people were eager to help

These people were eager to help, unbiased about the range of alternatives available, concise and kind.

Rick D., an elder of the tribe

April 7, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks so much for your feedback, Rick. We're glad you found our advice helpful.

Rated 5 out of 5 stars

I received very useful knowledge that would have taken me hours to gather

Skye, the advisor with whom I connected asked exactly the right questions and was knowledgeable about the vendors with which I should connect on behalf of my nonprofit. All of meetings with those vendors went well and were worth my time.

April 3, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks so much for your feedback, we're glad you found our software recommendations helpful.

Rated 5 out of 5 stars

Worth the call

They gave me options I did not know about. Preston Fowler was pleasant and helpful in our conversation.

February 23, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks so much for your feedback. We're glad you found our advice helpful.

Rated 1 out of 5 stars

Their lead generation is a scam, stay away

We went ahead and setup a lead generation agreement with them and they fed us useless leads and charged us thousands on our credit cards automatically, regardless of how many times we objected, asked them to stop and tried to escalate. It's really a scam operation, stay away.

Update: We thank Software Advice for acknowledging the issue, but we're still waiting for a resolution.

January 4, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thank you for sharing your feedback. We're sorry that your experience with us did not meet your expectations. At Software Advice, we strive to match software providers with companies that can most benefit from their solutions. We're committed to offering the highest level of service and ensuring our policies are transparent and equitable. Please note that this matter has already been addressed via email.

Rated 5 out of 5 stars

I received good service from Software…

I received good service from Software Advice, I save on monthly fees and get exactly the product I wanted for my business. The experience and the saving money feels good. My company is a small business and saving on expenses means a lot to me. Thank you Software Advice, your advice is highly appreciated.

February 25, 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks so much for your feedback. We're glad you found our advice helpful.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look