Soho Home Reviews 822

Sophie was excellent - efficient and helpful. I’m very grateful - thank you

We have used Soho Home on two occasions to assist in designing the interior of our properties. Gamze has been outstanding on both occasions, never pushing products, but giving honest advice & providing design plans that we have been “over the moon” with. For anyone considering a home makeover, I would highly recommend Soho Home, as the quality of the products are excellent & I would definitely recommend booking Gamze to style your interior.

We had ordered a nightstand that came with a different set of handles than what was advertised. Our support rep, Daisy was on top it. She was in constant touch with us, keeping us in the loop at every step of the process. Our new handles were finally delivered and we are delighted with how it turned out. Daisy is truly the best and we are such happy customers - N & P

I just spoke to Jill N on chat and she couldn’t have been more helpful with my enquiry. I’ve ordered from soho home numerous times and they are always brilliant

Sophie has been very helpful and effective sorting a situation with a recent delivery where the delivery staff did not unbox a large mirror. She sorted everything on a timely manner (case 03184193) and has been super cooperative on many occasions with different deliveries.

I had a wonderful experience with Soho Home support. One of my glasses arrived broken and the team responded extremely quickly and professionally. Laura was very helpful, kind and resolved the issue immediately by arranging a replacement set.

Amazing customer service – thank you so much! Highly recommended.

— Diana

Jill N, is so helpful!
Great service, solved my query instantly.
Definitely recommend!

I had a member's benefit enquiry that was very quickly resolved and managed with Chloe. Strong communication, quick to respond and resolved my enquiry to full satisfaction. Super happy with her support.

I had an expired Cowshed spa voucher due to a difficult year, and Laura from Soho Home was incredibly kind and understanding. She extended my voucher without hesitation and showed real empathy in her communication. Outstanding customer service — thoughtful, professional, and supportive. Highly recommend!

One of the bowls I ordered arrived broken. I used the Live Chat and spoke to Jill who did a brilliant job helping me and making the process to report the damaged bowl really frictionless. Thank you Jill for your help today. I really appreciate your support.

I ordered three items. I found that one item was missing. I contacted the support team. And one of support team Linda cared about me. She figured out the issue by straight away. I’m appreciate it.
Great service and Thank you.

Adnan dealt with an issue regarding dinner plates swiftly and was very attentive and supportive.

Great experience with Soho Home. Fabulous products but received damaged from Courier but were instantly replaced by Laura in Soho Support who provided excellent customer service throughout. Very grateful to her and highly recommend.

Chloe was really helpful in finding a solution for a faulty item. She was efficient and very reactive to the situation. Thank you!

Hi, my wife and I bought a house full of furniture from Soho Home which is all excellent quality. We had one issue with a sofa that became defective after 14 months with a metal rod working it's way out through a side wall. The manner by which thus was dealt with initially was very poor and I had to remind Soho Home on a number of occasions that it needed to be sorted. For what ever reasons - probably staff leaving - the issue was not being resolved. However, after another prompt, a young woman called Jill took control, arranged a replacement and a refund of the delta between the original and replacement sofa costs and with good grace completely sorted the issue. We now have a beautiful sofa in place at home. It may have took a little work n our part to get this result but it should be said that Soho Home and Jill in particular came through for us when called upon.

Great experience as always and Erin was incredibly helpful.

Great customer service. Swift response via email and solved my issue instantly.

My return was processed quickly and with ease for me - thank you Jill.

Great products, responsive customer service. Very chic.

Gamze Kaya was brilliant, honest, and generous with her advice and her simplicity. It is rare these days to come across genuinely passionate people who love what they do, excel at it, and remain completely unaffected by ego or the need to impress others. Not her! Thank you, Gamze!