I am more than surprised to receive such meticulous care and attention from Sonia. She always offers to make calls, she does research for me.. anything I need to make my life livable. I feel so ble... See more
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Review summary
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Reviews shaping this summary
My Husband had a pain pump for over a year and suddenly the pain management physician that inserted it decided to get out of treating patients who have them. We had two weeks notice to find another Dr... See more
Company replied
Solace Kidney Advocate, Erika, has. Een wonderful in guiding me through this new journey . Erika was able to get my records from a previous surgery so i would be accepted as a new urology patient. She... See more
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My advocate made appointments for me that I had been putting off. She provided information to get my advance directive certified. She contacted my doctor directly to talk about health issues I always... See more
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Company details
- Health Consultant
- Health Insurance Agency
- Insurance Agency
- Internet Marketing Service
- Life Insurance Agency
Written by the company
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.
Contact info
United States
- support@solace.health
- solace.health
4.5
Excellent
623 reviews
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Reply from Solace Health
We're truly happy to hear that we were able to assist you effectively and resolve your concerns. We appreciate your kind words.
Everything about Solase Health has been…
Everything about Solase Health has been great! My health care advocate has been instrumental in helping me with all of my medical as well as prescriptions. She has been a Godsend. She has helped me organize all of my medical and I appreciate her so much I highly recommend this company and their health care advocates!
June 19, 2026
Reply from Solace Health
We are so happy to hear about your positive experience with our healthcare advocate! It's wonderful to know we could provide such instrumental support with your medical needs and prescriptions. We truly appreciate your high recommendation.
I have not received my scooter yet
I have not received my scooter yet ! But my advocate is working miracles I love her she’s done everything for me I know she’s a hard worker and stays on top of things she really is wonderful!! Thank you solace for the wonderful person she is!
June 24, 2026
Reply from Solace Health
We are so sorry to hear this- we are requesting more information to look into this for you.
It is a company that does what it says
It is a company that does what it says, and you do not have any problems with making a claim they’re straightforward
June 16, 2026
Reply from Solace Health
We are so glad to hear that our straightforward approach to claims was a positive experience for you. We appreciate your kind words.
Reply from Solace Health
We're so happy to hear such positive feedback about your advocate! We appreciate you sharing your experience with us.
Its the customer service and care of…
Its the customer service and care of the patients that give a company great ratings.
June 25, 2026
Reply from Solace Health
We're happy to hear that our dedication to customer service and patient care resonated with you. We truly appreciate your kind words and positive feedback.
Reply from Solace Health
We're happy to hear that our weekly calls provide you with support and professionalism. We appreciate your kind words.
R.N. Laurel
Laurel is kind, resourceful, excellent at communication, and very effective at expressing my needs to providers.
June 24, 2026
Reply from Solace Health
We're so glad to hear that our team effectively communicates your needs to providers. Thank you for your wonderful feedback!
Everything is great with my advocate
Everything is great with my advocate, but the video reception every week is horrible! We get dropped at least two times in an hour and we have to re-start our session and it’s really quite annoying! You need to do something and fix this.
June 17, 2026
Reply from Solace Health
We appreciate you sharing your feedback. We're glad to hear your experience with your advocate is positive. We understand how frustrating it is to have video connection issues disrupt your sessions, and we sincerely apologize for the inconvenience this has caused. We are actively investigating these technical problems to improve our service reliability.
Very disappointing, especially since paid for by Medicare
Very disappointing. I had a screening call with a physician, two calls with a nurse navigator. None provided any info that wasn't already easily available on-line nor provided any help. I asked for help with transportation to appointments . I shared what I had explored on my own. I was read a generic list, repeating the same info which included options that weren't applicable, based on insurance and address, info she had prior to the call.
We did a f/u call. She provided the same info. I went to the website of 2 of the programs during the call to read directly why certain programs weren't applicable. She was surprised and offered to research further.
I had specific questions about rollator reimbursement. She didn't know, but would explore. I asked again during our follow-up call. She couldn't find the email she sent to "someone"-and didn't seem to have info on what we already discussed. This may be too harsh, but it felt lt like she had very little knowledge about either issue beyond what seemed to be pre-scripted, info that is easy for anyone to access on their own,
I'm sure Solace bills and gets reimbursed by Medicare and my supplement for all of these phone visits. Given their ad campaign, I'm sure it's profitable. I'm disappointed Medicare covers what for me was just lip service and provided no info (even less info) than I easily found online, especially since there are far more valuable servces for patients like me that Medicare does not cover.
June 24, 2026
Unprompted review
Reply from Solace Health
Thank you for sharing this in such detail, and we're truly sorry, this is not the level of preparation or follow-through you should have received, especially after asking the same questions more than once. We are unable to request more information on this platform at this time - please give us our customer service team a call so we can make this right for you (240) 693-3281.
Ashley is a Godsend
Ashley is a Godsend. She has gone way above. It's so very nice to have Ashley to advocate for me. She's great.
June 23, 2026
Reply from Solace Health
We are so happy to hear that our team member provided such outstanding support. We appreciate your kind words.
The support with resources and helping…
The support with resources and helping with decisions and contacts
June 23, 2026
Reply from Solace Health
We're glad our resources, guidance, and contacts were helpful. We appreciate your positive feedback!
My healthcare advocate goes above and…
My healthcare advocate goes above and beyond, I'm extremely satisfied with all the help Lacey has given me in just this short period of time working with her. She diligently finds every possible resource by can utilize, and I am extremely satisfied with the services I received from my patient advocate through Solace Health. I am in end stage renal failure, currently undergoing dialysis 3 days a week, for 4 long exhausting hours per session, I just don't have the energy or drive to do what my patient advocate can do for me. I would highly recommend Solace Healthcare, for any assistance navigating your health care which is complex and hard to understand for me, especially with my brain fog from renal failure. If you just need any help in general regarding your health care or any solutions to your needs regarding health care, I highly recommend this company to assist you with your health care needs. Everyone's needs are different, and they are there to help you and work with you to find answers and solutions to all types of healthcare issues. I rate this company a 10 out of 10 stars, and I rate my patient advocate assigned to me a 10 out of 10 stars and above ✨🌠✨⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
June 15, 2026
Reply from Solace Health
We are incredibly grateful for your wonderful feedback and for sharing your experience with us. It truly warms our hearts to know that our support has made such a significant difference during a challenging time. We understand the immense difficulties you face with your health, and we are dedicated to providing the comprehensive assistance you need. We are so pleased that our team could alleviate some of the burden and help navigate the complexities of healthcare. Your kind words reinforce our commitment to empowering individuals and finding effective solutions. Thank you for recognizing our efforts; we are here for you.
Reply from Solace Health
We're so glad to hear that we consistently meet your expectations each week. Your positive feedback is truly appreciated!
She always gets back in touch with me very quickly makes calls for me and gets results! Does her job efficiently and seems to understand my needs
My advocate really goes to bat for me! She makes appropriate phone calls and gets the job done correctly! With the proper results she goes way out of her way and is always available I appreciate her immensely!
June 22, 2026
Reply from Solace Health
We are so incredibly happy to hear that your advocate has been so supportive and effective in getting things done for you. We truly appreciate your kind words!
Reply from Solace Health
We appreciate you sharing your thoughts with us. That's good to hear!
Life changing
Solace is the best thing I ever did for my self. My avacate is amazing. Very kind and caring. She working on getting things for me that is much needed.
June 20, 2026
Reply from Solace Health
How lovely! We are so glad to hear about your positive experience and that your advocate is providing such excellent support. We appreciate your kind words! 💚💚💚
My Solace journey
It’s going ok. Still trying to find the proper help for my condition. Just following the trail. Otherwise Kala is very helpful.
June 20, 2026
Reply from Solace Health
We appreciate your kind words. We are here to support you in finding the right help.
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