Solace Jewellery Reviews 

798
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Many customers and reviewers are extremely pleased with the positive result of wearing the jewelry, noting comfort and the ability to wear them daily even for long periods. Reviewers frequently commend the sterling quality of the items, describing them as beautiful, shiny, and durable, alongside the quickness of the delivery process. Conversely, a small portion of people felt that replacement components are costly or that items occasionally had mechanical issues, such as earring backs coming off. Some consumers mentioned negative personal experiences regarding their interactions, noting instances of unsatisfactory customer service, incorrect sizing, or items arriving damaged.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous designs, lightweight comfort, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the gorgeous designs and... See more

Customer service

Clients share positive opinions on customer_service, noting that support teams are lovely, prompt, and... See more

Order

Users describe ambiguous interactions with order, noting that while the ordering process is often simple and... See more

Delivery service

People report positive experiences with delivery_service, noting that packages frequently arrive on time and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful and fantastic quality jewellry! I ordered 4 pairs of earrings along with the offer for the Luxe jewellery case. My daughter was very happy with her birthday gift. Durable, stylish and p... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing customer service from Kerry, who quickly solved an error with shipping address (all my fault as I didn’t put my address in properly) New order sent the next day. I am a new cus... See more

Company replied

Rated 5 out of 5 stars

I got a bundle of 4 in November, and then a necklace and a bracelet as well. I pretty much live in them! No irritation whatsoever, even though my ears are pretty sensitive and I always reacted to anyt... See more

Company replied

Rated 5 out of 5 stars

Their earings are fantastic! And the 4 for £40 bundle is definitely worth the money!! I had a small issue with one of the earings, reached out to customer support, who were lovely, and they got it sor... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

798 reviews

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4.6

All reviews

(798)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing! Perfect for sensitive ears

Amazing! These are not only beautiful earrings, they allow me to wear them all the time without getting sore ears! When they arrived my ears were swollen and sore from a different pair of earrings and once putting these in they healed and have not been an issue since! so amazing thank you!

January 8, 2025
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Kayleigh,

Thank you so much for your kind review!

We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers. We truly appreciate your support and look forward to welcoming you back again in the future.

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 4 out of 5 stars

Loved the products

I’ve loved the products there was just a slight issue with deliveries

December 20, 2024
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Ana,

Thank you so much for taking the time to leave a review. We truly appreciate your feedback and are thrilled to hear about your experience with us.

Your input helps us continue to improve and provide the best service possible.

We look forward to welcoming you again soon!

Warm regards,
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Trauma finally over!

I cannot recommend this company enough!⭐️⭐️⭐️⭐️⭐️
My daughter had her ears pierced for her 10th birthday but had problems pretty much straight away. We followed all the advice given for the aftercare and went over the length of time before removal just to be extra sure. However, over the course of a year we had problem after problem with sore ears, occasionally puss filled and bleeding. She found it quite traumatic and was reluctant to try different earrings as it was too painful to remove them. After trying several different metals and jewellers somebody recommended Solace. I’d never heard of them but read the reviews and was willing to try one last thing before giving up, as I didn’t want her to suffer any more.
I cannot tell how pleased I am that I did, as after only a few weeks her ears were fully healed and have been problem free ever since. The relief for both myself and my daughter is immeasurable!
I have made several purchases since and will continue to do so! The earrings are very well priced and there are always offers on, helping me to save a few pennies! There is a wide range to choose from and the children’s earrings are the perfect size for her little ears.
I also joined the VIP club, which was completely free, you get free delivery, and I have also been able to convert my points into money off vouchers a couple of times, which is amazing!!!
I could go on for ever, but please, if you or your little ones are struggling with jewellery, particularly earrings I cannot recommend these enough.
Solace, thank you from one very grateful mummy and her very happy daughter, who can now enjoy wearing earrings like she always wanted to! 😍❤️

March 23, 2024
Unprompted review
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Reply from Solace Jewellery

Hi Emily,

Thank you so much for your kind review!

We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers. We truly appreciate your support and look forward to welcoming you back again in the future.

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Solace is now my "go to" for all…

Solace is now my "go to" for all jewellry and especially earrings.
My daughter has particularly sensitive ears and her pair of Solace sparkly studs have been happily in her ears since New Year.
I have several of their necklaces and love that I can wear them in the shower and in the gym.
I love that they're not too expensive - but are an incredibly high quality.
Beautiful items and good to support a small business x

December 14, 2024
Unprompted review
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Reply from Solace Jewellery

Hi,

Thank you so much for your kind review!

We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers. We truly appreciate your support and look forward to welcoming you back again in the future.

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Delighted Grandaughter

Bought the lovely Unicorn earrings for my grandaughter at Christmas. She loved them her little face lit up when she opened them, made me smile so much for weeks eveytime I thought about it. Easy to order delivered on time and packaged lovely. These were her first earrings since she had them pierced - perfect for sensitive little ears.

December 25, 2024
Unprompted review
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Reply from Solace Jewellery

Hi Chrissie,

Thank you so much for your kind review!

We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers. We truly appreciate your support and look forward to welcoming you back again in the future.

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Finally comfortable in earrings again

I haven't worn earrings daily for years. All the earrings I have irritate my ears so they're in for an occasional night out here and there. I bought some earrings from Solace for my daughter, because she'd just had her ears pierced, and I treated myself to a pair too. I have been wearing the studs I bought myself for two weeks now and there's no irritation at all. They are great quality, look fab and the backs are nice and sturdy. My daughter's earrings are all lovely, she can't wait to try them in a week, when she's allowed to remove the earrings she was pierced with.

January 23, 2025
Unprompted review
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Reply from Solace Jewellery

Hi Chloe,

Thank you so much for your kind review!

We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers. We truly appreciate your support and look forward to welcoming you back again in the future.

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Fabulous

Apart from 1 pair of earrings, the rest which is quite a few pairs have been fantastic. I've loved all of them ❤️.

January 23, 2025
Unprompted review
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Reply from Solace Jewellery

Hi Tracey,

Thank you so much for your kind review!

We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers. We truly appreciate your support and look forward to welcoming you back again in the future.

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Haven’t looked back!

I can across Solace jewellery last year as my daughter was experiencing sore ears with her current earrings. I bought a pair for her to try and have looked back since. She had had no irritation and we have since bought several pairs, including some for my other daughter who recently had her earrings pierced. I love you can choose from lots of different designs and they come in lovely little pouches

November 11, 2024
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Sarah,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Solace saved the day 🙌

We were in desperate need for a new set of earrings, that would suit my daughter. She'd had a nasty reaction to some, needing hospital intervention. I ordered some hypoallergenic earrings from Solace, and they arrived the following day! I was amazed how fast they arrived. The unicorn earrings she had were lovely! Her ears have healed amazingly. She is so chuffed that she can still wear earrings! Solace were amazing. She can't wait for me to order some more 🥰 Highly recommend!

January 23, 2025
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Becky,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Beautiful earrings

Fantastic earrings beautifully made and excellent quality. My grandaughter has very sensitive skin snd can wear Solace jewellery without any problems.

January 22, 2025
Unprompted review
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Reply from Solace Jewellery

Hi Paul,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Huggies

Loved the huggies they were perfect

January 10, 2025
Unprompted review
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Reply from Solace Jewellery

Hi Lorriane,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Perfect earrings no soreness if left inLovely looking

Lovely looking, quality earrings which I can leave in without any soreness.

January 11, 2025
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Theresa,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

I found Solace through social media and…

I found Solace through social media and have not looked back. A great selection of jewellery and a lovely earring bundle with case that I got for my daughter for Christmas. Safe earrings for your ears which was the selling point for me as a I she’s a friend with sensitive ears. Never looked back.

January 1, 2025
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Earrings are beautiful, affordable and comfortable

Earrings are exactly as described, beautiful and do not irritate the ears at all!!! All this for such an affordable price is hard to come by. Very happy.

January 23, 2025
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Laura,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

I keep coming back!

I come back to Solace for gifts and purchases as the quality is brilliant, as is postage and customer service.

December 1, 2024
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Happy to have no allergic reactions

The only earrings I’ve found that don’t cause me to have a skin reaction - more than worth the money. I hope they will only increase their range in the future, I’d love to see some more statement pieces. Dispatch always does take a while but understandable with it being a small company and they do usually email to let me know if there’s a delay.

December 9, 2024
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Ayesha,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Very nice design and good quality

Very nice design and good quality. I’ve contacted customer service and very quick response and very kind.
Definitely buy from here again

January 14, 2025
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Kay,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Very impressed!

I have struggled for years to find earrings that don't irritate my ears. These are the only rings that I can wear day in, day out with no irritation whatsoever. Very impressed!

January 22, 2025
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Bryony,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Best earrings for my daughter…

I came across solace jewellery in 2023 while looking for earrings for my daughter who had itching in her pearced when she wore earrings for few days,even the gold ones she had.I gave them a try as the price was good,the designs were cute.She did not get any itching with them and I have gone back in the last year and purchased more earrings since.She swims once a week with them and they are still looking great.No problems with them .

February 29, 2024
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Nathalie,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

Rated 5 out of 5 stars

Good quality and service

I ordered 3 pairs of earrings a few weeks before Christmas for gifts, they came well in time. My granddaughter was so happy with her little love hearts. And the other two girls were impressed with their gifts too.
I ordered another pair after Christmas which came very quickly. Good quality and nicely presented in their little pouches, nice touch.

December 13, 2024
Unprompted review
Solace Jewellery logo

Reply from Solace Jewellery

Hi Tina,

Thank you so much for your kind review!

We're thrilled to hear that you are happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.

We truly appreciate your support and look forward to welcoming you back again in the future :)

Kindest Regards
Kerry
Solace Jewellery
Customer Care

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