Solace is my favorite. Best flavors and great prices! My only complaint is they don't use UPS or FedEx for delivery. Using USPS the order always takes extra days because it passes by my location and... See more
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Ordered some Nic salt on November 23rd and it never did arrive. I've never had any issues before, and I sent an email about this issue but have not heard back yet. Maybe the issue is USPS delays, it w... See more
Company replied
I have been buying Solace nic salts for almost 3 years and it is at the very top of the best made the flavor is unmatched and quality is as good as it gets. Shipping is always on time so I have absolu... See more
Company replied
Love love this company and their products. My favorite is the Banana Dragonberry Salt and the Dragonfruit Menthol Salt. You can tell it is quality e liquid and nicotine. Also the customer service I re... See more
Company replied
Company details
Information provided by various external sources
We are on a mission to provide an effective alternative to the millions of people using cigarettes. Our award winning flavors are designed for inhalation and use the highest quality ingredients. Pick up a bottle of Solace online today.
Contact info
2665 Park Center Dr, Unit D, 93065, Simi Valley, United States
- 323-233-2477
- info@solacevapor.com
- solacevapor.com
Reply from Solace Vapor
Dear Beth, thank you so much for taking the time and sharing such an excellent review with us. We are truly happy that you are happy with our services. Please feel free to reach out to us if you need any assistance; we are always here for you!
Where's my order?
Love Solace! They accomateded me with a gift card due to my shipping complaint. They reassured me that their customer service department is under trining to improve. I will continue to order directly ftom Solace.
December 23, 2020
Reply from Solace Vapor
Karrie, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
I ordered 4 bottles of salt nic and the…
I ordered 4 bottles of salt nic and the tracking for the order was added the day the order was placed (December 16th). The problem is that it's now over a week later (December 23rd) and the item still hasn't even shipped out. The tracking just says it is in pre-shipment and the post office hasn't received it yet. I emailed customer support yesterday morning and still haven't received a response for over 24 hours. Not very happy with this order at this point. The product itself is great as I get it from local vendors, but the experience of ordering direct has left a lot to be desired.
December 23, 2020
Reply from Solace Vapor
Doug, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
Beware do not order from this company
Beware do not order from this company. I ordered $65 worth of product and never received it. I emailed them twice called three times and left a voicemail each time and nobody at this company can be bothered to call me back. USPS tracking says that it never left the city it started in. I'm really disappointed that I spent $65 on a product I didn't get and that the company won't call me back. I will never use them again and discourage anyone else from doing so as well.
December 21, 2020
Reply from Solace Vapor
Megan, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
Shipping Great, flavor not so much...
As far as shipping and confirmation, absolutely great. As far as the actual product, I’ll be honest it left a lot to be desired. The “Bold Tobacco” was far from any tobacco flavor I’ve ever tasted. I’ve smoked cigars, cigarettes, pipe tobacco, even rolled my own in a stripping room- this is definitely none of those.
December 15, 2020
Reply from Solace Vapor
Elijah, we appreciate you taking the time and sharing your feedback with us. We are sorry that you do not find our Bold Tobacco flavor satisfactory - we will submit your feedback to our R&D department. Please feel free to reach out to us at info@solacevapor.com and we would love to send you a replacement bottle. Please know that customer satisfaction is our top priority and we are always here for you!
Reply from Solace Vapor
Dear Deanna, thank you so much for taking the time and sharing such an excellent review with us. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have! Once again, thank you for such positive feedback.
NOT a mint flavor - it's a menthol.
I have loved this company and have purchased their juice exclusively for nearly a year. Since September, the company has changed their plain mint flavor to a menthol and did not send out any notification that they did so. Menthol flavors make me sick to my stomach so my purchase went to waste. The quality of the juice is above standard and it is a genuine menthol, so I give them credit for that. But I can't give more than one star when I purchased something called "mint" and received a menthol. While I understand the change due to politics is out of their hands, the government did not force them to sell a menthol juice with the same name and label as a non-menthol juice. Even Juul had the decency to differentiate their menthol and mint products. But unfortunately it seems that Solace is no longer above misleading loyal customers.
December 12, 2020
Reply from Solace Vapor
Dear Amanda, thank you so much for taking the time and sharing your experience with us. We are truly sorry to hear that! We will ensure to submit your feedback to our R&D department.
Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths.
Please check your email for a resolution regarding this matter and hope we can gain your trust back. Thank you for being a loyal customer of Solace!
I paid extra for 2 day delivery and it…
I paid extra for 2 day delivery and it took 7 days!
December 9, 2020
Reply from Solace Vapor
Amber, thank you for sharing your experience with us. Due to COVID-19, USPS is experiencing very heavy delays on all orders. We are in the process of partnering with alternative shipping couriers to prevent any further delays.
Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept our sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
I recently quit smoking cigarettes and…
I recently quit smoking cigarettes and switched to vape. I tried so many different juices but the Solace dragon fruit menthol was by far the best!
December 8, 2020
Reply from Solace Vapor
Bryn, we appreciate you taking the time and sharing such an excellent review. That is so great to hear that you are enjoying our Dragon Fruit Menthol! As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!
I placed my order on 11/30 and paid for…
I placed my order on 11/30 and paid for 2 day shipping. As of today 12/8/2020, I still have not received my shipment.
December 8, 2020
Reply from Solace Vapor
Dawn, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
I still have not received my order or a…
I still have not received my order or a response to my question last week about where it is or if its coming
December 8, 2020
Reply from Solace Vapor
Sherry, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
Best in the business!!!!!!
I have been buying Solace nic salts for almost 3 years and it is at the very top of the best made the flavor is unmatched and quality is as good as it gets. Shipping is always on time so I have absolutely zero complaints.... wish you would of kept the peppermint patty tho that was one of my absolute favorites so that’s my only disappointment.
December 5, 2020
Reply from Solace Vapor
Ryan, thank you so much for taking the time and sharing such an excellent review. We are so happy that you are satisfied with our products and services. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers. Once again, we appreciate your positive feedback.
Only Solace!
Service is excellent so far. I only vape one brand and it's Solace. I'm a smoker of 50yrs and now a non smoker of 5 months vaping Solace Bold Tobacco Nic Salts. I did a lot of research before hand and kept seeing and hearing the name, Solace. Shipping is fast, prices are affordable and product is good quality.
December 3, 2020
Reply from Solace Vapor
De, we truly appreciate you taking the time and sharing such an amazing review with us. Our team is thrilled by your kind words. We are working so hard to provide the best customer service and will ensure you enjoy the same quality of products and services as you have! Please feel free to reach out to us if we can be of any help.
Ordered some Nic salt on November 23rd…
Ordered some Nic salt on November 23rd and it never did arrive. I've never had any issues before, and I sent an email about this issue but have not heard back yet. Maybe the issue is USPS delays, it was supposed to be delivered no later than November 28th. Hoping it shows up before I run out, otherwise I'll have to start shopping locally moving forward
December 2, 2020
Reply from Solace Vapor
Randall, thank you so much for sharing your feedback with us. We sincerely apologize for the delayed response and poor communication. We are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We will work hard to make this right for you and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
Never received my package
I placed my order November 8th, and still have not received it. I called and emailed hoping to get some help and I was never contacted in return. Super bummed I spent so much money to not receive anything.
November 30, 2020
Reply from Solace Vapor
Devin, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders. Thank you for bringing this to our attention!
The juice was terrible and I’m disappointed
The juice was terrible and I’m sad I waited my money on this. It makes my throat hurt. I don’t know how you guys messed this juice up so badly.
November 28, 2020
Reply from Solace Vapor
Tyler, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that - we will ensure to submit your feedback to our R&D department.
Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at info@solaceavapor.com and we would love to send you a replacement free of charge.
Please check your email for a resolution regarding this issue and accept sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Better late than never.
Ordered and paid for six items but only received two. Emailed customer service and received no reply. Anywhere else this would be considered theft!
Update: company did eventually reach out and make things right.
November 27, 2020
Reply from Solace Vapor
David, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again.
Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.
Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders. Thank you for bringing this to our attention!
I bought a couple bottles that I…
I bought a couple bottles that I haven't tried berry blast was ok and the tropic strawberry wasn't very good doesn't resemble either word. I've been vaping peach for a long time but I can't find anymore
November 24, 2020
Reply from Solace Vapor
Cyrus, we appreciate your feedback and we are sorry that you are not satisfied with our flavors - we will ensure to submit your feedback to our R&D department.
Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Unfortunately, we discontinued our Peach flavor; we are truly sorry for the inconvenience.
Please feel free to send an email at info@solaceavapor.com and we would love to send you a replacement free of charge.
Reply from Solace Vapor
Cher, we appreciate your sharing your positive experience with us. Our goal is to put customer satisfaction and experience as our top priority and that is great to hear! Please know that we are always here for you.
Great nicotine salts
Great nicotine salts! I’ve tried several different brands and solace is by far the best. Great flavor. The cool tobacco is my favorite.
November 22, 2020
Reply from Solace Vapor
Ben, thank you so much for your positive feedback! We are so happy that you are enjoying our Nic Salt juices. Customer satisfaction is our top priority and Solace always strives to deliver excellent customer service. Please do not hesitate to contact us with any questions, we are happy to help!
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