Getting the installation/commissioning and and related communication was a dream. Fantastic team of people and second to none. However, switching to OVO as supplier is not seamless or straightforward... See more
Company replied

Hansby Drive, Meridian Business Village, L24 9LG Liverpool, England, GB
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Getting the installation/commissioning and and related communication was a dream. Fantastic team of people and second to none. However, switching to OVO as supplier is not seamless or straightforward... See more
Company replied
Excellent from start to finish. Gemma kept me updated as to progress all the time. Surveyor was really helpful and answered all my questions. Scaffolders and fitters were also superb. Special me... See more
Company replied
Excellent and prompt service from sales through to installation. Follow up calls were helpful.
Company replied
work carried out to a good standard with all trades,
Company replied
Zenith Eco is your local solar and heating installer, powered by OVO. We install solar panels and heating systems for homeowners across the North West Coast. As a local team, we know your area – and we're easy to reach when you need us. With our exclusive 20p export rate, cheap EV charging, and discounted weekend heat pump rates, your system doesn't just generate energy – it generates a return that pays you back faster. Every solar installation also comes with OVO's 10 Year Workmanship Warranty, so you're covered long after we've packed up and gone.
Hansby Drive, Meridian Business Village, L24 9LG, Liverpool, England, United Kingdom
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work carried out to a good standard with all trades,

Reply from OVO Solar & Heating - North West Coast (Zenith Eco)
Excellent and prompt service from sales through to installation. Follow up calls were helpful.

Reply from OVO Solar & Heating - North West Coast (Zenith Eco)
Getting the installation/commissioning and and related communication was a dream. Fantastic team of people and second to none.
However, switching to OVO as supplier is not seamless or straightforward. Although my switch date is 14 August I'm getting daily reminders to sign up to SEG (which I can't do as my account isn't active til switch date) and I find out it takes 28 days for SEG to take effect i.e. getting paid for the electricity I export. There is an obvious disconnect between sales, billing, and someone who can simply join the dots to give the customer a seamless and hassle free experience. I'm sure it will get sorted, but I spoke to an advisor yesterday regarding SEG and was under the impression it was all sorted. However I've received another email just now asking me to sign up to SEG which doesn't inspire confidence!

Reply from OVO Solar & Heating - North West Coast (Zenith Eco)
Excellent from start to finish.
Gemma kept me updated as to progress all the time.
Surveyor was really helpful and answered all my questions.
Scaffolders and fitters were also superb.
Special mention for the electrician Sion whose workmanship is second to none.
I fully recommend Zenith.

Reply from OVO Solar & Heating - North West Coast (Zenith Eco)
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