Installation team were great. Andy the electrician explained everything really well. We are still waiting for the export licence over a month later and no updates despite chasing. There seems to be j... See more
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Review summary
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What people talk about most
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I can recommend Wickes Solar, we had a more complicated roof arrangement and tesla system. It took time to finalise the system but the process went smoothly. The installation team took time to route... See more
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The installation went very smoothly June 2023 and the system has worked very well since with not issues what so ever. In the last couple of weeks installed a EV charger, had to adjust a few setti... See more
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I met with Nadir to see if my home was suitable for solar panels. He couldn't have been more honest and helpful with his feedback. Unfortunately I don't have enough roof space and Nadir didn't try and... See more
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Company details
- Solar Energy Company
- also in
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Solar Energy Contractor
- Solar Energy Equipment Supplier
About Wickes Solar
Written by the company
Wickes Solar, formerly known as Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
If you’ve had a Wickes Solar installation, we’d love to hear from you. Please share your experience on the main Wickes Trustpilot page;
https://uk.trustpilot.com/review/www.wickes.co.uk
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
If you’ve had a Wickes Solar installation, we’d love to hear from you. Please share your experience on the main Wickes Trustpilot page;
https://uk.trustpilot.com/review/www.wickes.co.uk
Contact info
Solar Fast Head Office, Unit 17, Allerton Bywater Network Centre, Letchmire Road, Castleford WF10 2DB, WF10 2DB, Castleford, United Kingdom
- 0330 818 3116
- contact@solarfast.co.uk
- solarfast.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Technical issue with System
I have been experiencing a technical fault on the system. Mathew has been excellent in helping resolve the issue.
September 23, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear you experienced a technical issue with your system, but we’re really pleased to hear that Mathew was able to provide excellent support in helping to resolve it.
We’ll be sure to pass your kind comments on to Mathew — we’re sure he’ll appreciate the recognition.
Thank you again for your patience and for choosing Wickes Solar.
Kind regards,
Wickes Solar Team
Seamless buying and installation process
From the initial conversation to the installation, our experience with Wickes Solar was excellent. The team were helpful and communication was clear and easy to understand. We're now benefitting from reduced energy bills and selling excess energy back to the grid.
January 6, 2026
Unprompted review
Reply from Wickes Solar
HI, Carla
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that you had such a positive experience with Wickes Solar, from your initial conversation right through to the installation.
It’s great to know that our team were helpful, the communication was clear, and that you’re now benefiting from reduced energy bills while also being able to sell your excess energy back to the grid.
We really appreciate you choosing Wickes Solar and are so pleased to hear that your system is already making a difference.
Kind regards,
Wickes Solar Team
We ordered an upgrade to our solar…
We ordered an upgrade to our solar system that Wicks fitted. The upgrade contract was signed and deposit paid at the beginning of August and it's now almost October and we have had no confirmation of an installation date. We just hope that we never need them to fix a fault with the system..
September 22, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for providing your details.
I’ve been informed that my colleague spoke with you yesterday regarding your installation date. We are currently working on getting an installation date confirmed for you and will keep you updated as soon as we have further information.
We appreciate your patience and completely understand how frustrating the wait has been. We’re sorry for the delay and will continue to keep you informed.
Kind regards,
Wickes Solar Team
The installation went very smoothly…
The installation went very smoothly June 2023 and the system has worked very well since with not issues what so ever.
In the last couple of weeks installed a EV charger, had to adjust a few setting with the tech team and again they were very helpful and the system is running like Swiss watch.
Now we have the EV & the solar batteries charging overnight on the reduced rate tariff.
We have just made an enquiry to extent our battery storage and I expect them to be supplied & installed with no fuss or delay.
September 21, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you so much for taking the time to share such wonderful feedback. We’re delighted to hear that your solar system has continued to perform so well since its installation in 2023, and that your recent EV charger installation has been running smoothly too.
It’s fantastic to hear that our Technical Team were able to help with the necessary settings and get everything working exactly as it should. We’re also pleased to hear that you’re making the most of your reduced-rate tariff by charging your EV and solar batteries overnight.
We really appreciate you choosing Wickes Solar again for your additional battery storage, and we hope the next stage of your journey is just as smooth and hassle-free.
Thank you again for your continued trust and support.
Kind regards,
Wickes Solar Team
Solar Fast having been taken over by…
Solar Fast having been taken over by Wickes. Technical services actually got back to me within a few hours of first telephone request for help.
Sorted my dongle problem with a new router in a couple of minutes.
Very helpful and appreciated.
September 21, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to share your experience with us. We’re really pleased to hear that our Technical Services team were able to get back to you so quickly and resolve the dongle issue with your new router.
It’s great to know that the support you received was helpful and that everything was sorted out within a few minutes. We’ll be sure to share your kind feedback with the team.
Thank you again for your patience and for choosing Wickes Solar.
Kind regards,
Wickes Solar team
Jonny & Neil gave excellent customer…
Jonny & Neil gave excellent customer service when fitting our extra solar battery. We were given a morning appointment, they arrived on time and carried out the work fast and efficiently. Thank you to them both.
September 21, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that Jonny and Neil provided excellent customer service and that the installation of your additional solar battery was completed quickly and efficiently.
We’ll be sure to pass your kind comments on to Jonny and Neil — we’re sure they’ll really appreciate knowing their hard work was recognised.
Thank you again for choosing Wickes Solar
Wickes cannot be trusted
Had solar panel and battery bank installed in Mar and within two days the bird brushes under the panels had started to blow out and fall off the roof. Contacted Wickes on numerous occasions via phone and email but months down the line, no resolution. Living in a new build, the site builders were still on site and after months of sod all action from Wickes, builders kindly rectified the issue within 30 mins. From installation issues and delays, to no action on repair work, I deeply regret doing business with Wickes. I chose Wickes (and paid more than local companies) believing Wickes were a trusted brand, how wrong that assumption turned out to be.
September 21, 2026
Unprompted review
Reply from Wickes Solar
Hi,
We’re really sorry to hear about your experience and understand how frustrating it must have been to have the issue with the bird brushes unresolved for so long, especially after making repeated attempts to contact us.
We’d really like the opportunity to look into this further with our Wickes Solar team. Please could you send us your full name, address, and contact details via a private message, along with any relevant installation details? We’ll pass these on to the team so they can investigate what happened and contact you directly. You can also email contact@wickessolar.co.uk with your details.
Thanks
Wickes Solar team
From start to finish the experience has…
From start to finish the experience has been 5*. Everything went to plan and we are very happy
September 15, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that everything went to plan from start to finish and that you’re so happy with your experience.
It’s always great to hear that the whole process has been smooth and straightforward for our customers. We really appreciate you choosing Wickes Solar and taking the time to share your feedback.
Kind regards,
Wickes Solar Team
Brilliant service from technical crew
Jonny and Neil arrived just before 7pm after presumably a long day, diagnosed the problem and fitted the part needed to solve the problem. There was no-one at the home base to link the newly repaired system to the main centre. So by 8.45 am next d ay he had been in work to finish the connection. He rang me to check and all was ok and working as it should. Brilliant service from these two considering they had been on the road most of the day and they took the time to fit us in. Can't praise them enough. A credit to the business.
September 17, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your fantastic review!
We’re really pleased to hear that Jonny and Neil were able to diagnose the issue, fit the required part and get everything back up and running for you.
It’s particularly lovely to hear that, despite having already had a long day, they took the time to help and then followed up the following morning to make sure the system was fully connected and working correctly.
We’ll be sure to pass your kind words on to Jonny and Neil. They’ll be delighted to know their efforts were so appreciated and that you felt they went above and beyond.
Thank you again for taking the time to share your experience. It really does mean a lot to the team.
Kind regards,
Wickes Solar Team
Amazing technical back up
At the weekend my broadband provider changed my router. I went on line as shown in the past how to re instate the inverter. Duracell have updated their software and now it’s asking for a password. I followed the instructions from the duracell web site but it did not work. I contacted Solarfast on Monday who installed my system last summer. Their technical dept called me back and went through step by step on how to fix the problem. After 10 minutes the issue was resolved. I cant praise the solarfast technical team enough. Made it easy to fix and very friendly. This company has great support 5 star service.
September 14, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that our technical team was able to help you get your inverter reconnected following the router change and the recent Duracell software update.
We understand how frustrating it can be when an update introduces a new step, especially when the instructions you have previously used no longer work. It’s great to hear that our technical team could talk you through the process step by step and get everything resolved within 10 minutes.
We’ll be sure to pass your kind comments on to the technical team. They’ll be delighted to know their friendly and helpful support made the process easy for you.
Thank you again for your wonderful feedback and for choosing Solar Fast!
Kind regards,
Wickes Solar Team
Great company to work with
Great company to work with
Very knowledgable and friendly
September 16, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your lovely review!
We’re really pleased to hear that you found our team knowledgeable and friendly. We always aim to make the process as straightforward and positive as possible, so it’s fantastic to know you had such a good experience with us.
We really appreciate you taking the time to share your feedback and for choosing Solar Fast.
Kind regards,
Wickes Solar Team
Good honest quote
Straight forward and honest quote. Bit disappointed I had to have two separate phone calls. But understand that the company wants to get all correct information before giving accurate quote. Would recommend using this company
September 16, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave us such a positive review and for recommending Solar Fast.
We’re pleased to hear you found the quotation straightforward and honest. We completely understand that having to take part in two separate calls may have been a little inconvenient, and we appreciate your patience.
As you mentioned, our aim is to make sure we have all the correct information before providing a quotation, so that the price and proposed system are as accurate as possible and there are no unexpected surprises later.
Thank you again for your understanding and for choosing Wickes Solar. We really appreciate your recommendation!
Kind regards,
Wickes Solar Team
Avoid using Wickes at all costs
We went with Wickes Solar as we trusted the brand. However, it's been a string of problems. We appreciate that things happen but its how they are dealt with that matters. Customer service is non existant, communication is extreemly poor and its very much 'computer says no' at every avenue. Too many examples to list but an absolute disgrace and should be avoided at all costs.
September 15, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it is when communication hasn’t been as clear or consistent as it should have been.
We want to reassure you that we are continuing to work towards resolving the outstanding issues. Our team will be returning to the property next week to carry out the necessary work.
With regards to the scaffolding, we appreciate how frustrating it is to have this remain in place. The scaffolding company has confirmed that it will be taken down as soon as the outstanding work has been completed.
We’re sorry again for the inconvenience this has caused and understand why you are frustrated. We appreciate your patience and will continue to work towards getting everything completed as quickly as possible.
Kind regards,
The Wickes Solar Team
After sales support
I had the Solar system and batteries installed Feb 2024, it’s significantly reduced power costs.
I made a school boy error when I was discharged batteries to the grid to recharge when Octopus had free power.
The system stopped working properly and I called after sales for help. Within 5 minutes it was fixed.
I certainly don’t have any hesitation to recommend Solar Fast.
September 14, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your fantastic review and for recommending Solar Fast!
It’s great to hear that your solar and battery system has significantly reduced your energy costs since its installation in 2024. We’re also pleased that our after-sales team was able to get everything back up and running so quickly.
We’re always happy to help, especially when something unexpected happens with the system. Thank you again for choosing Solar Fast and for taking the time to share your experience.
Thanks
Wickes Solar Team
I needed some technical help as my…
I needed some technical help as my system apparently had no AC connection. After a call to them, an email shortly arrived with pictures and instructions of easy steps to go through to sort the problem and everything was up and running in a couple of minutes.
September 11, 2026
Unprompted review
Reply from Wickes Solar
Thank you for your fantastic review! We’re really pleased we could help resolve the issue quickly and get your system back up and running. It’s great to hear our instructions were clear and easy to follow.
We really appreciate you taking the time to share your experience with us.
Thanks
Wickes Solar
Really helpful until the point when we…
Really helpful until the point when we signed our contract! After that we never heard from them. We were given a provisional booking in date and then this was never followed up on, the scaffolders turned up to set the scaffolding up without us knowing they were coming. The solar panel fitters came and we didn’t know they were coming! And now two months later the scaffolding is still up with no idea when it’s coming down. We were told it would be last Friday, so I couldn’t work from home and had to travel to the office and my wife stayed at home all day waiting for them to turn up which they didn’t! We have since chased and still don’t know when they are coming
July 7, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and inconvenience you’ve experienced throughout your installation.
We completely understand how disappointing it must have been to have contractors arrive without prior notice, and particularly the inconvenience caused by the scaffolding remaining in place for so long. We also appreciate how frustrating it was to rearrange your working arrangements and stay at home waiting for the scaffolding to be removed, only for this not to happen as expected.
A member of our office team has now contacted you to confirm that the scaffolding will be taken down on Wednesday 16th September.
We sincerely apologise for the disruption this has caused and appreciate your patience. We hope that the removal of the scaffolding on Tuesday will bring this matter to a satisfactory conclusion.
Wickes Solar Team
Advisor help
The advisor, Charlie, from Solarfast contacted me as promised to help rectify a minor Internet connection problem I had. He was very patient and helpful with his advice. The issue was resolved within a few minutes.
Overall I am delighted with the solar and battery installation, and in the 2 years since initial install it has performed beyond my expectations.
September 11, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Charlie was able to help resolve your internet connection issue so quickly. It’s fantastic to hear that his patience and guidance made the process straightforward for you.
Even more importantly, we’re really pleased to hear that you’re delighted with your solar and battery installation and that it has continued to perform beyond your expectations over the past two years.
We’ll be sure to pass your kind feedback on to Charlie — he’ll be very pleased to hear it.
Thank you again for your continued support and for choosing Solar Fast!
Thanks
Wickes Solar
The whole thing was very simple & well…
The whole thing was very simple & well managed. Excellent support when required from the team, Mathew and Dawn in particular. Installers were quick & painless. Top marks
September 7, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your fantastic review!
It’s great to hear that you found the whole process simple and well managed, from the initial support through to the installation. We’re especially pleased that Mathew and Dawn were able to provide you with the support you needed.
We’ll make sure your kind words are passed on to them — it’s always lovely to hear when our team has made a positive difference.
Thank you again for choosing us and for taking the time to share your experience. We really appreciate it!
Thanks
Wickes Solar Team
Well I am back on here again writing…
Well I am back on here again writing another review as regards my Duracell solar system installed by Wickes. It went off line for readings on the 19th of August since then I have had two visits by engineers and several tec calls which has ended up me complaing to both duracell and wickes solar. I might as well have put my head in a bucket. I was assured on both tec calls and the engineer visit that it would be sorted. What a load of rubbish. If you are contemplating using thus system or wickes solar and have a issue then be prepared to wait any long time to get it fixed. It is now the 11th of September and it still is not working. Oh and they want me to try and fix it. What a joke of companies they are. If I could give them a minus rating I would.
September 9, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration and inconvenience you have experienced while trying to get your system back up and running.
We completely understand how disappointing it must have been to experience ongoing issues despite the previous engineer visits and technical support calls. We appreciate your patience while we worked through the problem and understand why this situation had become so frustrating.
We’re pleased to confirm that a member of our team has now spoken with you and that your system is back up and working.
We’re very sorry that it took longer than it should have to reach this resolution. We appreciate your patience and understanding throughout, and we hope you can now enjoy your system operating as it should.
Kind regards,
The Wickes Solar Team
Uncertified Whole-Home Install, Falsified EIC Data, & Pending Audits
I am writing this to warn consumers regarding the hazardous design, substandard installation practices, and compliance failures of Wickes Solar (Gas Fast Limited).
My property underwent an installation for an itemized Fox EPS Whole-Home Backup Gateway and battery array expansion. The subcontractor installation was a disaster from the start: it caused structural damage to our main meter housing, completely omitted a critical connecting cable run between the inverter and gateway, and miswired the main EPS box into the incorrect port, leading to a total system failure during a grid blackout.Worse still are the technical safety and certification failures. The company routed our entire household load (including a large solar array, a domestic heat pump, and four separate air conditioning units) through this single isolation loop while leaving the property connected to inadequate, thin 16 mm² meter tails on an 80 A cutout fuse.Despite their Operations Manager explicitly admitting the cable sizing error and ordering a 25 mm² replacement, their technical coordinators subsequently canceled the appointment and formally closed our internal complaint, refusing to carry out the safe rewiring.Following our escalation, the Head of Solar issued a revised Electrical Installation Certificate (EIC). Shockingly, this legal certificate formally declares that the property has 25 mm² supply conductors and a 100 A main fuse installed. This is entirely false. My property physically remains on the original 16 mm² wiring and an 80 A fuse. Falsifying statutory electrical compliance certificates to cover up design omissions is an egregious breach of trade conduct.As Wickes Solar has closed our internal complaint and refused to make this installation safe or compliant with UK Building Regulations, this entire case file—including their written admissions and the incorrect certificate—has been formally submitted for independent audits with the Green Homes Dispute Resolution Team (Ref: 26090202), the Microgeneration Certification Scheme (MCS), and NAPIT (Case Reference: CP-8630-26). Avoid this company if you value technical compliance and household safety.
September 5, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to provide such detailed feedback. We are genuinely sorry to hear about the concerns and frustration you have experienced with your installation.
We fully appreciate that concerns relating to electrical safety, installation standards and certification are understandably serious, and we recognise the distress this situation may have caused you and your family.
We are unable to discuss or comment on the specific technical and certification allegations raised in a public forum. However, we take any concerns regarding the safety, compliance and documentation of an installation extremely seriously.
We understand that you have escalated the matter to the relevant independent organisations, and we will cooperate fully with any appropriate review or investigation.
We are sorry that your experience has left you feeling so dissatisfied and concerned. We appreciate you bringing these matters to our attention and hope they can be properly reviewed and resolved through the appropriate process.
Kind regards,
The Wickes Solar Team
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